Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect every time
Fast, reliable, but pricy. If you need something shipped and delivered yesterday and price is not a question, then Jetpak is the way to go.
13 October 2025
Reply from Jetpak Group AB
Hi Per,
We appreciate you taking the time to share your thoughts. We're glad you value our speed and reliability. We aim to provide a premium service for urgent deliveries. Thank you for your feedback.
Kind regards,
Rasmus // Jetpak
Extraordinary service on birthday present
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and succeeded in fulfilling the request, keeping the bike in storage until day of delivery. It was a great present and a very cool experience experiencing this level of service from a, to me, unknown provider. Thanks heaps for the great work!
12 September 2025
Unprompted review
Reply from Jetpak Group AB
Hi Mick Johansen,
We're happy to hear that we could make your 50th birthday special! We appreciate you acknowledging our team's efforts to accommodate your request and deliver on time. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Excellent, swift delivery
The customer service agent was very helpful, professional and patient. The service deserves a 5-star rating. Thanks.
13 October 2025
Reply from Jetpak Group AB
Hi Happiness,
We're happy to hear that the agent provided helpful, professional, and patient service! We appreciate you taking the time to leave us this wonderful 5-star rating. Thanks!
Kind regards,
Rasmus // Jetpak
Excellent service.
12 October 2025
Reply from Jetpak Group AB
Hi Kjetil,
Thank you for taking the time to write this great review. We are happy to hear that you got excellent service. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Very fast and good service
10 October 2025
Reply from Jetpak Group AB
Hi Delaram Afsharyan,
We appreciate your feedback and are so glad to hear you received prompt, quality service. Thank you for choosing us!
Kind regards,
Rasmus // Jetpak
Because I could reach you by a Phone…
Because I could reach you by a Phone call. Not by creating a new account on line. And you were fast.
9 October 2025
Reply from Jetpak Group AB
Hi Henrik,
We're happy to hear that you were able to reach us quickly by phone. We appreciate your feedback regarding the online account creation process, and we'll review it to improve our customer experience.
Kind regards,
Rasmus // Jetpak
I got the parts the same day, fantastic!
It was a great experience that I could buy a transport just before lunch and it was delivered 40 minutes before the promised latest time at 22:10 in the evening. When I had some questions it was solved in a friendly manner by persons at JetPak even after office hours!
8 October 2025
Reply from Jetpak Group AB
Hi Yngve Petersson,
We're happy to hear that you had a great experience with your transport purchase and its timely delivery. We're also glad that our team was able to assist you with your questions in a friendly manner, even outside regular hours. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Works every time
7 October 2025
Reply from Jetpak Group AB
Hi John,
Thank you for taking the time to write this great review. We are happy to hear that everything worked as booked. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Dear Bjørn,
Thank you for your feedback.
Unfortunately, the shipment was delayed due to a handling error at OSL.
The deviation has been forwarded for further follow-up.
Frank / Jetpak
good customer service
6 October 2025
Reply from Jetpak Group AB
Hi Lise,
Thank you for taking the time to write this great review. We are happy to hear that you got great customer service. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Tore,
We're happy you received fast shipping and encountered polite employees. Thank you for your positive feedback; we appreciate it greatly!
Kind regards,
Rasmus // Jetpak
Didn't send it with the correct flight
2 October 2025
Reply from Jetpak Group AB
Hi,
Thank you for your feedback.
We sincerely apologize for the delay, which was unfortunately the result of a handling error.
We understand the inconvenience this may have caused, and are taking steps to prevent similar issues in the future.
Frank / Jetpak
Quick same day delivery
Quick same day delivery, in the right time & at the right place! Not an easy task in our long & beautiful country, especially not from our rural piece of coastland and islands in the north.
2 October 2025
Reply from Jetpak Group AB
Hi E. Mikael Johansen,
We're happy to hear that our same-day delivery met your expectations, especially considering the challenges of reaching your location. We appreciate you taking the time to share your positive experience. Thank you for your feedback! Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
It worked well
30 September 2025
Reply from Jetpak Group AB
Hi Per,
Thank you for taking the time to write this great review. We are happy to hear that all went well. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Easy and fast
26 September 2025
Reply from Jetpak Group AB
Hi Katja,
Thank you for taking the time to write this great review. We are happy to hear that you found our service fast and easy. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
great service
26 September 2025
Reply from Jetpak Group AB
Hi Øyvind,
Thank you for taking the time to write this great review. We are happy to hear that you revived great service. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Package did not arrive even though i…
Package did not arrive even though i paied 14 000 kr. I had to call support several times to make sure to action so the package would leave for its destination. So so disappointed
24 September 2025
Reply from Jetpak Group AB
Hi Jennie,
Thank you for taking the time to write this review. We apologize for the delayed delivery. Unfortunately, this was due to an error on our part. For more information and help please contact kundservice@jetpak.se
Kind regards,
Rasmus // Jetpak
I received very professional and good…
I received very professional and good help in sending an urgent delivery.
23 September 2025
Reply from Jetpak Group AB
Hi Lena,
We're happy to hear that you received professional and good help with your urgent delivery. We appreciate you taking the time to leave us this positive feedback!
Best regards,
Rasmus // Jetpak
Great service and customer care
23 September 2025
Reply from Jetpak Group AB
Hi Robert Malmkvist,
We're happy to hear that you received great service and care. Thank you for sharing your positive experience with us!
Best regards,
Rasmus // Jetpak
Quick and expensive
The Company answered my request quickly and sent me an airwaybill. I sent a small parcel overnight from Tromsø to Lillestrøm, and it arrived safely and in time. I would have found a two-way flight ticket for less than the price I paid.
23 September 2025
Reply from Jetpak Group AB
Hi Erlend,
We're happy to hear that your parcel arrived safely and on time. We appreciate your feedback regarding the cost, and we'll consider it as we continuously evaluate our pricing. Thank you for taking the time to share your experience.
Kind regards,
Rasmus // Jetpak
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.