Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery ser... See more
Company replied
GLS driver consistently fails to call before delivery. An email on the morning off is not enough to ensure someone is at home. On 3 separate occasions, the driver simply left the parcel OUTSIDE of t... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was delighted to hear a familiar…
I was delighted to hear a familiar voice this morning. What a fantastic man driving for you. Hold on to him.
Kind regards
Helen Daly.
7 August 2026
Unprompted review
All good & on time!
7 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the excellent review! We are thrilled to hear that you were completely satisfied with our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Excellent delivery
Excellent delivery, pity a time wasnt given but the delivery was perfect
7 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for the review! We are delighted to hear that the delivery itself was perfect.
We really appreciate your feedback regarding the delivery time slot as well, it helps us continue to improve our service. Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
The support office is useless
The support office is useless, they don’t reply to the emails but the delivery driver did absolutely everything to make sure that I’m getting my parcel-thank you!
7 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to share your review.
We are so glad to hear that your delivery driver went above and beyond to ensure your parcel was delivered safely! We will be sure to pass along your praise to them.
At the same time, we sincerely apologize for the delay in our support office's email responses. We are working hard to improve our response times, and we appreciate your patience.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great feedback! We are delighted to hear you were happy with our service.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
Great delivery company
7 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the wonderful review! We're thrilled to hear that you think so highly of our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for the awesome feedback! We're thrilled to hear you're happy with the service, and we look forward to handling your next delivery soon.
Thank you for choosing GLS Ireland!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to leave us a review! It's fantastic to hear that your parcel arrived quickly and that our tracking updates kept you informed every step of the way.
We appreciate your business and hope to deliver to you again soon!
Warm regards,
GLS Ireland
Happy with how fast the delivery came
Happy with how fast the delivery came
7 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great review! We are delighted to hear that you were happy with how quickly your delivery arrived.
We truly appreciate your feedback and support, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the excellent review! We are delighted to hear that your parcel arrived right on time and that you were happy with our service.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
Very nice and helpful delivery driver.
Prompt communication and delivery. Very nice and helpful delivery driver.
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the wonderful review! We are delighted to hear that you enjoyed prompt communication and that our delivery driver was so friendly and helpful.
We truly appreciate your kind words and look forward to delivering to you again!
Warm regards,
GLS Ireland
Super efficient!
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that you found our service super efficient.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Delivery Service
Terrible delivery service, days late and parcel opened
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your delivery was delayed and that your parcel arrived opened. We take concerns about delivery times and parcel condition very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into what happened and assist you further.
Warm regards,
GLS Ireland
The parcel arrived on time
The parcel arrived on time, but it was left on the ground outside my front door, even though there is a large parcel box mounted on the wall. Fortunately, it didn't rain today, otherwise my item could have been damaged. Please leave future deliveries in the parcel box.
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are glad to hear your parcel arrived on time, but we are very sorry to hear that it was left on the ground rather than inside your parcel box.
Ensuring packages are left in a safe and secure location is extremely important to us. Please respond to our Trustpilot request with your tracking details so our team can look into this matter and instruct your local driver to use your parcel box for future deliveries.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that you experienced quick and efficient service from our team.
We truly appreciate your feedback and support, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the great review! We are delighted to hear that your parcel arrived on time and that you experienced friendly service from our driver.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Delivered promptly and notified at each…
Delivered promptly and notified at each stage
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for leaving us a great review! We are delighted to hear that your parcel was delivered promptly and that you enjoyed our step-by-step delivery updates.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
Lack of consideration
Driver always leave the boxes (20-24kg in weight) either blocking the door or out at the gate, no in between!
6 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience. Ensuring heavy parcels are placed thoughtfully and safely is extremely important to us, and we take concerns regarding parcel placement very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into this matter and address it directly with your local delivery driver.
Warm regards,
GLS Ireland
Not good
Unfortunately, my experience was negative. My parcel was delivered resealed with GLS tape, which suggests that it may have been damaged or torn open during transit. When I opened the package, I discovered that two items I had ordered were missing: a children’s hoodie and a bag, worth around €50 in total.
I don’t know at which stage these items went missing or whether the issue happened during delivery or when Zara packed the order. However, I received a damaged parcel with missing items, so I was very disappointed with the overall delivery experience.
6 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about your experience. Ensuring parcels arrive intact and complete is extremely important to us, and we take concerns regarding damaged or tampered packaging very seriously.
Please respond to our Trustpilot request with your tracking details so our team can look into this matter, investigate the condition of the package, and assist you further.
Warm regards,
GLS Ireland
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