GLS Ireland Reviews 

3,177
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,208 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate efficient and timely deliveries, often noting clear tracking updates and parcels arriving without issues. Reviewers frequently highlight friendly and helpful drivers who communicate before arrival, handle items with care, and sometimes assist with heavy packages. Several people expressed overall satisfaction with the service and indicated they would use it again. However, some customers also noted significant dissatisfaction with customer service, reporting issues like ignored emails, unaddressed complaints, and being hung up on. Many people experienced problems with parcels being left in insecure locations, damaged during transit, or marked as delivered when they were not. Additionally, concerns were raised about slow tracking updates, extended delivery delays, and drivers not assisting with heavy items.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing extreme dissatisfaction,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising drivers for being organized, helpful,... See more

Customer service

People report negative experiences with customer service, often describing it as appalling, incompetent, and... See more

Response time

Reviewers express widespread dissatisfaction with response times, frequently reporting no communication from... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more

Company replied

Rated 3 out of 5 stars

Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more

Company replied

Rated 3 out of 5 stars

All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery ser... See more

Company replied

Rated 3 out of 5 stars

GLS driver consistently fails to call before delivery. An email on the morning off is not enough to ensure someone is at home. On 3 separate occasions, the driver simply left the parcel OUTSIDE of t... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Freight Forwarding Service
  3. Logistics Service

Written by the company

GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(3,177)

1,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you so much for the excellent review! We are thrilled to hear that you were completely satisfied with our service.

We truly appreciate your support and look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, pity a time wasnt given but the delivery was perfect

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you for the review! We are delighted to hear that the delivery itself was perfect.

We really appreciate your feedback regarding the delivery time slot as well, it helps us continue to improve our service. Thank you for choosing GLS Ireland!

Warm regards,
GLS Ireland

Rated 4 out of 5 stars

The support office is useless

The support office is useless, they don’t reply to the emails but the delivery driver did absolutely everything to make sure that I’m getting my parcel-thank you!

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you for taking the time to share your review.

We are so glad to hear that your delivery driver went above and beyond to ensure your parcel was delivered safely! We will be sure to pass along your praise to them.

At the same time, we sincerely apologize for the delay in our support office's email responses. We are working hard to improve our response times, and we appreciate your patience.

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Delivery

Great Service

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you so much for the great feedback! We are delighted to hear you were happy with our service.

We appreciate your support and look forward to your next delivery!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Great delivery company

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you so much for the wonderful review! We're thrilled to hear that you think so highly of our service.

We truly appreciate your support and look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Good job

Good job, looking forward for next one

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you for the awesome feedback! We're thrilled to hear you're happy with the service, and we look forward to handling your next delivery soon.

Thank you for choosing GLS Ireland!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Delivery

Quick delivery time and kept up to date with tracking

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you for taking the time to leave us a review! It's fantastic to hear that your parcel arrived quickly and that our tracking updates kept you informed every step of the way.

We appreciate your business and hope to deliver to you again soon!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Happy with how fast the delivery came

Happy with how fast the delivery came

7 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good afternoon,

Thank you so much for the great review! We are delighted to hear that you were happy with how quickly your delivery arrived.

We truly appreciate your feedback and support, and we look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Excellent service

Excellent service, received on time.

5 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

Thank you so much for the excellent review! We are delighted to hear that your parcel arrived right on time and that you were happy with our service.

We truly appreciate your support and look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Very nice and helpful delivery driver.

Prompt communication and delivery. Very nice and helpful delivery driver.

6 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

Thank you so much for the wonderful review! We are delighted to hear that you enjoyed prompt communication and that our delivery driver was so friendly and helpful.

We truly appreciate your kind words and look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Super efficient!

6 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

Thank you so much for the great review! We are delighted to hear that you found our service super efficient.

We truly appreciate your feedback and look forward to delivering to you again!

Warm regards,
GLS Ireland

Rated 1 out of 5 stars

Delivery Service

Terrible delivery service, days late and parcel opened

6 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

We are very sorry to hear that your delivery was delayed and that your parcel arrived opened. We take concerns about delivery times and parcel condition very seriously.

Please respond to our Trustpilot request with your tracking details so our team can look into what happened and assist you further.

Warm regards,
GLS Ireland

Rated 1 out of 5 stars

The parcel arrived on time

The parcel arrived on time, but it was left on the ground outside my front door, even though there is a large parcel box mounted on the wall. Fortunately, it didn't rain today, otherwise my item could have been damaged. Please leave future deliveries in the parcel box.

6 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

Thank you for your feedback. We are glad to hear your parcel arrived on time, but we are very sorry to hear that it was left on the ground rather than inside your parcel box.

Ensuring packages are left in a safe and secure location is extremely important to us. Please respond to our Trustpilot request with your tracking details so our team can look into this matter and instruct your local driver to use your parcel box for future deliveries.

Warm regards,
GLS Ireland

Rated 5 out of 5 stars

Great service and quick

Great service and quick

6 August 2026
Unprompted review
GLS Ireland logo

Reply from GLS Ireland

Good morning,

Thank you so much for the great review! We are delighted to hear that you experienced quick and efficient service from our team.

We truly appreciate your feedback and support, and we look forward to delivering to you again!

Warm regards,
GLS Ireland

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