Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery ser... See more
Company replied
GLS driver consistently fails to call before delivery. An email on the morning off is not enough to ensure someone is at home. On 3 separate occasions, the driver simply left the parcel OUTSIDE of t... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered flowers for a friend to be…
I ordered flowers for a friend to be delivered to her in her new home - I received an email confirming delivery.... my friend wasn't home so I have NO IDEA where the flowers are?
GLS customer service is non existent - 3 days to find out where my FRESH flowers are.
Do people no longer have to sign for deliveries?
5 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about your experience with this delivery. We understand how frustrating this is, especially when sending fresh flowers for a special occasion.
Providing a dependable service is extremely important to us, and we take matters like this very seriously. Please respond to our Trustpilot request with your tracking details so our team can investigate immediately and help locate your parcel.
Warm regards,
GLS Ireland
Friendly, helpful driver
Driver rang the doorbell to indicate that he delivered the parcel (often other companies don't). He also offered to lift it into the porch for me.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic feedback! We are thrilled to hear that our driver provided such attentive service by ringing the bell and helping to place your package safely inside.
We will share this great feedback with the team, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
Very good delivery service
Very good delivery service. I was kept up to date with emails about my parcel. And the delivery man was very polite and pleasant
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the lovely review! We are delighted to hear that you were kept well informed about your delivery and that our driver was so pleasant and polite.
We really appreciate your feedback and look forward to delivering for you again!
Warm regards,
GLS Ireland
Reliable and friendly service
The delivery guy consistantly delivers early and leaves in a safe place, I think it's the same guy each time (Dublin 8, I usually ask to leave in the post area I haven't met him!) but very good and careful always, thank you.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for taking the time to share this wonderful feedback! We are delighted to hear that your local Dublin 8 driver has been providing such consistent, careful, and reliable service.
We will be sure to pass your kind words on to the team. We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
All items were delivered as expected…
All items were delivered as expected and were in perfect condition.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for the fantastic review! We are so pleased to hear that your parcel arrived safely and in perfect condition.
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
GLS Ireland
Parcel left in the street outside the…
Parcel left in the street outside the building where it remained for 9 hours available to anyone who happened to walk or drive by in that time. This despite my having left the building door unlocked to facilitate this delivery. Luckily no opportunists came along and it didn’t rain because one of the items inside was made of rattan so it would have been irreversibly damaged if the box got soaked.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about your experience. Providing a dependable service is extremely important to us, and we take matters like this very seriously.
Please respond to our Trustpilot request with your tracking details so our team can investigate this issue.
Warm regards,
GLS Ireland
Delivery driver marked my parcel as…
Delivery driver marked my parcel as delivered and fraudulently signed for it.
Yeah you can’t just “sign for something” because you need to hit a quota for the day and didn’t.
Your driver has claimed my parcel is delivered and signed for it themselves.
This is not the first time I’ve had a GLS driver do this. I don’t care if it’s a day late, don’t mark it as delivered and falsify the signature.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are truly sorry for your experience. We take issues like this very seriously, as providing reliable service to our customers is our priority.
Please reply to our Trustpilot request with your tracking number so our team can look into this for you right away.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for your kind review! We are glad to hear that you enjoyed our service.
We look forward to delivering for you again in the future!
Warm regards,
GLS Ireland
Super efficient
Super efficient, communicated via email to advise delivery was on the way. Dropped to my door. Happy customer.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the 5-star review! We are delighted to hear that you had a great experience with our service.
We look forward to delivering for you again soon!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the excellent review! We are delighted to hear that you were happy with our service.
We appreciate your feedback and look forward to delivering for you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the wonderful review! We are delighted to hear that you had such a great delivery experience with us.
We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Please be more careful with my…
Please be more careful with my deliveries. My parcel was simply thrown over the fence, and the fragile items inside were damaged.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are truly sorry for your experience. We take issues like this very seriously, as providing reliable service to our customers is our priority.
Please reply to our Trustpilot request with your tracking number so our team can look into this for you right away.
Warm regards,
GLS Ireland
I've been using GLS for many years
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in a safe place.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for being a loyal customer over the years! We are delighted to hear that you have noticed the improvements and are happy with our updates and reliable service.
We appreciate your continued trust and look forward to delivering for you again!
Warm regards,
GLS Ireland
My package was delivered to the wrong…
My package was delivered to the wrong address, luckily my neighbours called, although package was soaking wet. I had been home all day provided the correct eircode. Should not of happened
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are truly sorry for your experience. We take issues like this very seriously, as providing reliable service to our customers is our priority.
Please reply to our Trustpilot request with your tracking number so our team can look into this for you right away.
Warm regards,
GLS Ireland
Arrived on the date expected parcel not…
Arrived on the date expected parcel not damaged and all ok.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for the great review! We are delighted to hear that your parcel arrived on time as expected. We appreciate your feedback and look forward to delivering for you again!
Warm regards,
GLS Ireland
Very impressive re keeping me informed…
Very impressive re keeping me informed and timely delivery. Really impressive service. Thanks
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the fantastic feedback! We are delighted to hear that you were pleased with our updates and timely delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for the excellent review! We are delighted to hear that you had a great experience with our service.
Warm regards,
GLS Ireland
The delivery person left the parcel…
The delivery person left the parcel outside in the rain and didn't even ring the doorbell. Looking at the footage, he knocked with his hand on the door, but so quickly and gently that no one could possibly hear it and went away.
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are truly sorry for your experience.
Please reply to our Trustpilot request with your tracking number so our team can look into this issue for you right away.
Warm regards,
GLS Ireland
Parcel left in wrong place again
Parcel left again inside the gate with my dogs despite multiple requests and emails because of previous damage. GLS repeatedly state they will address this with the driver and it keeps happening. I wish vendors would stop using GLS
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry that your parcel was left inside the gate again despite your instructions.
Please reply to our Trustpilot request with your tracking number so we can escalate this directly with the depot and driver to stop this from happening.
Warm regards,
GLS Ireland
Fantastic delivery because they bring…
Fantastic delivery because they bring the boxes to my apartment. I can’t carry anything so heavy. Thank you
4 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that your driver went the extra mile to bring the heavy boxes directly to your apartment door.
We truly appreciate your kind feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
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