Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Recived very good help when I called…
Recived very good help when I called the lokal office. Fast delivery and I appreciated that I recived notice when it was delivered.
6 November 2025
Reply from Jetpak Group AB
Hi HS,
We're happy to hear that you had a positive experience with our local office! It's great to know you received prompt assistance and appreciated the delivery updates. Thank you for your feedback.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Anette,
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent and professional service.
Kind regards,
Rasmus // Jetpak
Everything went wrong
Everything went wrong - bad instructions for customs, wrong formular send to us first, after 3 days you went back with the correct formular. Our goods was hold back in the customs for 2 weeks because off payment for the tax, despite that we have arrange an express delivery from China - so totally a bad experience
4 November 2025
Reply from Jetpak Group AB
Hi Kim,
We regret to hear about the difficulties you experienced with customs and the delayed delivery. We appreciate you bringing these issues to our attention. We'll review the instructions and documentation process to prevent similar issues in the future. Thank you for your feedback. Should you need any more information or help please feel free to contact us on kundeservice@jetpak.dk or by phone +45 36 32 11 00.
Kind regards,
Rasmus // Jetpak
Super nice and servieminded.
2 November 2025
Reply from Jetpak Group AB
Hi Carola,
We appreciate your kind words! We are so glad that you found our team to be helpful and attentive to your needs. Thanks!
Kind regards,
Rasmus // Jetpak
Excellent customer service
Excellent customer service, prompt delivery and polite driver! 5/5
28 October 2025
Reply from Jetpak Group AB
Hi Sipri,
We're happy to hear that you received excellent customer service and prompt delivery! We appreciate you mentioning our polite driver and your kind words. Thanks for your feedback!
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Britta,
Thank you for taking the time to write this great review. We are happy to hear that you received good service. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Although the package was delivered…
Although the package was delivered within the agreed timeline, the overall service experience was poor. There was significant miscommunication regarding whether the package had been picked up, which caused unnecessary hassle. Additionally, the lack of proactive and professional communication throughout the process was disappointing.
26 October 2025
Reply from Jetpak Group AB
Hi Erkka,
We are sorry that the communication about the shipment did not go to the expected and required level. We will emphasize this in the future, even if the shipment is on time, the customer should also be informed about the progress of the shipment.
We know that in time-critical shipments, the flow of information is just as important part of the process as the shipment flow itself.
Kind regards,
Rasmus // Jetpak
Quck with excellent service!
23 October 2025
Reply from Jetpak Group AB
Hi Anneli L,
We are so glad that you received quick and excellent service! Thank you for sharing your positive experience with us; we appreciate it.
Kind regards,
Rasmus // Jetpak
Perfect delivery and easy to place the…
Perfect delivery and easy to place the order. Friendly pick-up-person! Thanks a lot!
17 October 2025
Reply from Jetpak Group AB
Hi Sara,
We're happy to hear that you found placing your order easy and that the delivery was perfect! We appreciate your kind words regarding our pick-up service. Thanks a lot!
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Ville,
Thank you for taking the time to write this great review. We are happy to hear that our service was great. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Swedish Courier
Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requested with an immediate proof of delivery. Good value for money as well, Will definetely we using Jetpak again.
17 October 2025
Reply from Jetpak Group AB
Hi Lar,
We're happy to hear that the Sweden to Sweden courier service met your client's needs. We appreciate you choosing us and providing your positive feedback. We look forward to assisting you again in the future.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Bjørn,
We're so glad booking was easy, the reply was quick, and the delivery met your expectations. Thanks for your positive feedback; it means a lot to us!
Kind regards,
Rasmus // Jetpak
Your worker did a good job
Your worker did a good job, it wasen’t a easy job to find right plane😊
21 October 2025
Reply from Jetpak Group AB
Hi Kurt,
We're glad to hear that our worker did a good job, even though it was not easy to find the right plane. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Fast and great service ^^
16 October 2025
Reply from Jetpak Group AB
Hi Tom,
We appreciate your positive feedback! We are so glad you received fast and great service. Thank you for choosing us; it means a lot to us.
Kind regards,
Rasmus // Jetpak
Quick service and without problems.
17 October 2025
Reply from Jetpak Group AB
Hi Kajsa,
We appreciate your positive feedback! We are happy you experienced our quick and efficient service. Thank you!
Kind regards,
Rasmus // Jetpak
We were promised delivery the same day…
We were promised delivery the same day in the afternoon.19:40 From Drammen to Stavanger. It arrived the day after at 12:43.
18 October 2025
Reply from Jetpak Group AB
Hi Lisbeth,
We sincerely apologize that your delivery from Drammen to Munkebo did not arrive as scheduled. Unfortunately, an error occurred in our system, and we worked as quickly as possible to resolve the issue and complete the delivery.
We truly appreciate your feedback and will investigate the matter thoroughly to improve our service moving forward.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Markus,
We appreciate your positive feedback! We are happy to hear that you received good customer service and on-time delivery. We are glad you're very happy!
Kind regards,
Rasmus // Jetpak
great service from the man from Örnsköldsvik
15 October 2025
Reply from Jetpak Group AB
Hi Roland,
We're glad you had such a positive experience with our team member! We appreciate you taking the time to share your feedback with us.
Kind regards,
Rasmus // Jetpak
Fantastic company and service
Fantastic company and service. They picked up at time, and delivered before time, and where very helpful with everything.
15 October 2025
Reply from Jetpak Group AB
Hi Wenche,
We're happy to hear that you had a positive experience with our company and service! We appreciate your kind words regarding our team's helpfulness and our on-time pickup and delivery. Thank you for your feedback!
Kind regards,
Rasmus // Jetpak
Flexibility and rapid response
14 October 2025
Reply from Jetpak Group AB
Hi Gunnar,
We're glad you value our adaptability and quick actions. We appreciate you taking the time to share your experience with us. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
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