We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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Review summary
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Ease of booking and good experience! Emily explained all sorts to us as we are new to “cruising “. We had loads of questions from cabins to onboard credits, to dining and more. Emily never pressured... See more
I have booked several Iglu cruises which have the 2 day hotel, flights and transfers all included. I am always impressed on how their transfers are so well organised - texts to confirm pick up times,... See more
Steven was very knowlegable about the destination and spent time finding best flight options and hotel stays. Spoke with Amber the next day and she completed the booking with suitable cabins on th... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
85K reviews
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Prompt customer service without being…
Prompt customer service without being pushy - cheaper than booking directly
6 August 2026
Horrible company
Horrible company. I have previously booked many cruises with them, however Jamie is the worst person I came accross.
I booked cruise for pur 50th wedding anniversary 1st August 2026. I explained to him about our health issues. He booked it s days taken full. He didn't inform us at all that the return flight on Easyjet from Barcelona to Luton (less then 2 hours flight) we had waiting time at the airport in Barcelona for MORE THAN 13 HOURS!!! YES 13 HOURS AND THE FLIGHT IS DELAYED BY 2 HOURS SO WE HAVE BEEN AT THE AIRPORT FOR 15 HOURS!!!!!!. M y husband recently had open heart surgery, 76 years old with other health issues. I have severe arthritis. He was made aware of these issues even then he never told us about the flight times, we didn't question because we trusted him. Please be aware before using this company 🙏
At the time when I called Iglu, I spoke to Jamie. I informed him it was our Golden wedding anniversary. I also gave him detailed information regarding our health issues. My husband had an open heart surgery 4 months ago. I have severe arthritis and lungs issues. We have limited mobility.
He told us briefly iternary BUT DIDN'T MENTION FLIGHT TIMES, THAT WE WILL LEAVE FROM THE SHIP BY LATEDT 9AM AND THE FLIGHT IS AT 10.40PM!!!!!! WE DIDN'T QUESTION HIM BECAUSE WE HAVE USED THIS COMPANY MANY TIMES PREVIOUSLY.
It was much later we realised that the waiting time at the airport was 13 hours!!!!!!!!!!! We couldn't do anything about it. The flight was further delayed 2 hours, hence we were at the airport for 15 HOURS....15 HOURS sat there with severe body ache.
Even when after booking and having made full payment, I was unable to get through to Iglu with queries such as flight information, label tags for suitcases, private transfer vouchers etc. I used to hold on the the phone for 30 minutes then 45 minutes then 15 minutes. Attempted 6 to 7 times. Finally my daughter managed to speak yo someone who explained about doing it on line!!!
Horrible experience. Extremely anxious and frustrating for 2 elderly people 🙃
I have used Cruise 1st also. They are much better than Iglu. I wish I had booked with them.
6 August 2026
Unprompted review
Good website. Easy process
Very easy to book the cruise via the Iglu website. Booking process was very smooth and confirmation came through quickly.
6 August 2026
Responsive and listened to my request…
Responsive and listened to my request and found a great cruise for us.
30 July 2026
A very smooth transaction
A very smooth transaction, Sam White was very helpful and understood exactly what I wanted. Her knowledge of cruising makes it a pleasure to deal with Iglu. I shall definitely be back for my next cruise.
30 July 2026
Obsolete and frustrating website and…
Obsolete and frustrating website and booking system.
They charge abusive cancellation fees, and their 'human' customer support is painfully slow.
I can't recommend this company, if you want to do a reservation with a specific cruise company please do so directly with them or any other company except for this one.
6 August 2026
Unprompted review
Very professional at his job
Great experience, great person to deal what I want it for to get me good deal on the whole package
5 August 2026
Paul couldn’t have been more helpful
Paul couldn’t have been more helpful. He is patient, very knowledgeable and his customer service is excellent. He found us the perfect cruise and the booking process was made very easy. Thank you for everything.
6 August 2026
Your representative was extremely…
Your representative was extremely helpful and made the booking process very easy
6 August 2026
Love the website easy to use lots of information
First time I've booked with iglu cruises but I love their website.
I search for all my cruises via this site but generally book through the the cruise company themselves.
This time though iglu cruises was £200 per person cheaper than the cruise companies website so choice to give them a go.
I initially made a mistake in choosing the wrong cabin but emailed them and Caroline sorted it out very quickly with no fuss.
So very happy with service and communication up to now.
6 August 2026
Antarctic cruise
I called them after looking at lots of different cruises. I found them very helpful and they helped us decide on our next cruise.
30 July 2026
Cancelling booking the following day…
Cancelling booking the following day cost me an 82 yr old 50%of total cost regardless of being an IGLU customer for a long time.T & Cs always favour businesses not really the customer.IGLU collected PAYMENTS straightaway but now it's going to take " within 45 days" to get my balance.
I'm not satisfied.
happy....Peter.
30 July 2026
Great from Iglu from start to finish
Great from Iglu from start to finish, very helpful agent.
6 August 2026
Sue Thomas was very helpful and very…
Sue Thomas was very helpful and very well informed
And great customer service
6 August 2026
Sue tailor made our cruise and hotel…
Sue tailor made our cruise and hotel stays to suit our requirements for a special anniversary.
6 August 2026
Returning Customer
We have booked several holidays through Iglu Cruises and never had a problem. We like the fact that all hotels, transfers and flights (as well as the cruise) are all organised for us. All we need to do is turn up!
28 July 2026
the holiday was explanded very well and…
the holiday was explanded very well and orgainsed for my requirments
28 July 2026
Paul Bowley made the booking process so…
Paul Bowley made the booking process so easy an quick. No problem at all. Thankyou👍😀
6 August 2026
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