Iglu Cruise Reviews 

84,303
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the booking process smooth and enjoyable. Many highlight the first-class service, efficient travel arrangements, and competitive pricing, often finding better deals than elsewhere. Reviewers appreciate knowledgeable agents who provide excellent customer service, guiding decisions for a straightforward experience. However, some customers also noted dissatisfaction with post-booking customer service, citing communication issues, slow responses, and unfulfilled promises. A few people also experienced unexpected price increases or discrepancies after initial quotes, and long wait times to speak with agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Booking process

People report positive experiences with the booking process, describing it as easy, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Service

Consumers consistently report positive experiences with the service, often describing it as first-class and... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more

Rated 5 out of 5 stars

Ease of booking and good experience! Emily explained all sorts to us as we are new to “cruising “. We had loads of questions from cabins to onboard credits, to dining and more. Emily never pressured... See more

Rated 5 out of 5 stars

I have booked several Iglu cruises which have the 2 day hotel, flights and transfers all included. I am always impressed on how their transfers are so well organised - texts to confirm pick up times,... See more

Rated 5 out of 5 stars

Steven was very knowlegable about the destination and spent time finding best flight options and hotel stays. Spoke with Amber the next day and she completed the booking with suitable cabins on th... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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4.8

All reviews

(84,303)

16,946 reviews in the last 12 months

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Rated 5 out of 5 stars

Cruise

Helpful cruise lady,sorted everything out,including the dining option.

1 August 2026
Rated 3 out of 5 stars

Slow application process

Slow application process, must review your informations through the telephone.

Members are unable to help you retain the applications, with average reply time in six hours on more

25 July 2026
Rated 5 out of 5 stars

Thanks again to Aiden our Cruise Specialist at Iglucruise.com…

Thanks again to Aiden our Cruise Specialist at Iglucruises for all your fabulous help and professionalism. You made booking our Caribbean Cruise for my wife’s 60th birthday celebration such a pleasure from start to finish.
Again, a massive thank you for all your support, hard work and wonderful manner with us. You are a great asset to your company and we will continue to book with Iglu as a result of your exceptional service.

1 August 2026
Rated 1 out of 5 stars

Don’t book I have been with igloo on the worst…

I have been with igloo on the worst cruise of my life and have been 28 times cruising and this time booked a cruiser and service from booking staff no help don’t blame the the staff it’s the company better booking directly with the cruise company don’t no how igloo got 4.8 rating I think must write the reviews or get the staff to do it safe your money

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Maddi helped me with booking a cruise…

Maddi helped me with booking a cruise today for 6 people as Sarah was not availalble. She gave me lots of good Royal Caribbean travel tips which I intend to use. She explained everything very clearly, and was able to answer any questions and concerns I had. She made the whole process simple and easy. This is my 4th time booking with Iglu and I will continue to do so.

1 August 2026
Rated 3 out of 5 stars

Airport luggage allowance online is 20…

Airport luggage allowance online is 20 km. I needed to go to 25 kg after i booked it at 20 kg. Online it was £13 extra per person but when I rang up to boost it to 25 kg they wanted to charge me £88 for the 2 of us. This disgusted me so I refused.

13 July 2026
Rated 5 out of 5 stars

Jo was so helpful

Jo was so helpful in moulding the package more to suit our requirements and altered it so we finally achieved the best possible package for us.
Thanks Jo for your patience, your experience and the efficient way you managed our booking .

1 August 2026

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