We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Easy to follow web site
Easy to follow web site, just follow instructions and you’re dine
All aspect of booking made simple
All aspect of booking made simple, staff had excellent knowledge of the holidays
Excellent service
Helpful and friendly!😄
Slow application process
Slow application process, must review your informations through the telephone.
Members are unable to help you retain the applications, with average reply time in six hours on more
Really tried to give best price and…
Really tried to give best price and excellent service
Very polite and professional representitiveentative,who…
Very polite and professional lady,who guided us through options and managed to get us a great deal. We are loyalty members of the cruise company who had offered us the same cruise and cabin. The igloo representative got us the exactly same for £60 less and £140 each onboard spends.
Thanks again to Aiden our Cruise Specialist at Iglucruise.com…
Thanks again to Aiden our Cruise Specialist at Iglucruises for all your fabulous help and professionalism. You made booking our Caribbean Cruise for my wife’s 60th birthday celebration such a pleasure from start to finish.
Again, a massive thank you for all your support, hard work and wonderful manner with us. You are a great asset to your company and we will continue to book with Iglu as a result of your exceptional service.
Don’t book I have been with igloo on the worst…
I have been with igloo on the worst cruise of my life and have been 28 times cruising and this time booked a cruiser and service from booking staff no help don’t blame the the staff it’s the company better booking directly with the cruise company don’t no how igloo got 4.8 rating I think must write the reviews or get the staff to do it safe your money
Maddi helped me with booking a cruise…
Maddi helped me with booking a cruise today for 6 people as Sarah was not availalble. She gave me lots of good Royal Caribbean travel tips which I intend to use. She explained everything very clearly, and was able to answer any questions and concerns I had. She made the whole process simple and easy. This is my 4th time booking with Iglu and I will continue to do so.
Richard was very friendly + very…
Richard was very friendly + very helpful. Impressed with the technology too.
Airport luggage allowance online is 20…
Airport luggage allowance online is 20 km. I needed to go to 25 kg after i booked it at 20 kg. Online it was £13 extra per person but when I rang up to boost it to 25 kg they wanted to charge me £88 for the 2 of us. This disgusted me so I refused.
Quick & easy to book a cruise
Professonal polite and a good…
Professonal polite and a good understanding of what we wanted.
Personal touch …
Chris with whom I’ve been liaising with has been most helpful and very patient. I recommend his service.
Jo was so helpful
Jo was so helpful in moulding the package more to suit our requirements and altered it so we finally achieved the best possible package for us.
Thanks Jo for your patience, your experience and the efficient way you managed our booking .
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