HondaPartsNow.com Reviews 

3,400
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, helpful vehicle diagrams, and the incredible ease of navigating the online catalog to find genuine parts for their vehicles. People also note that packages usually arrive remarkably fast, carefully wrapped to ensure everything safely reaches them in pristine and secure condition. However, some reviewers were not happy with receiving incorrect items, noting that occasional mistakes in order fulfillment cause significant frustration. Consumers also mentioned difficulties regarding unexpectedly high shipping fees, expensive freight costs, or frustrating transit delays with certain deliveries.

What people talk about most

Product

People report positive experiences with product, noting that items arrive quickly, fit properly, and match... See more

Delivery service

Consumers find delivery service to be positive, highlighting that parts arrive quickly and ahead of schedule.... See more

Price

Clients share positive opinions on price, consistently describing costs as fair, competitive, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of... See more

Quality

Customers report positive experiences with quality, expressing strong satisfaction with genuine OEM... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great except for the shipping timetable. If I could have got the parts next day would have been much better than waiting almost two weeks. But on the plus side the price of shipping was... See more

Company replied

Rated 4 out of 5 stars

Purchase was easy, shipping was fast,BUT, I received the 6 oil filters in a large box with NO padding of any kind. The box was 10 times larger than needed and the filters were rolling around inside.

Rated 5 out of 5 stars

Excellent selection of factory parts. The prices are competitive. I bought a couple of other parts that were not factory from other distributers and they don't have the same quality. In fact, 2 parts... See more

Rated 5 out of 5 stars

Found the parts I needed using general search words, since I did not know the actual part names or numbers. Useful information and considerations were provided when I ordered the part. The prices se... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

HondaPartsNow.com, by Genuine Parts Now, Inc. is the leading supplier for brand new Genuine Honda parts at substantially discounted prices that are directly shipped from authorized Honda dealers to your location. Established as a family run business for over a decade, HondaPartsNow.com offers all available genuine Honda parts and accessories, including hard to find Honda parts.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(3,400)

1,532 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1019

1010. I got shipped everything right away and it was nicely packaged and everything would buy from again and do recommend on a personal if you own any type of Honda especially any 90s Honda like preludes and civics perfect for filters and gaskets and other stuff pricing is amazing. Delivery service is also amazing and the order is just so easy to make and put in

19 June 2026
Rated 5 out of 5 stars

Parts to fix A3 Code on 2021 Honda Pilot

The price for the parts I needed were the lowest I found. The delivery was fast, and my parts were OEM and packed very well.
Thank you!

20 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Rebecca,

Thank you for your 5 star review! We're thrilled to hear you found the best price on the OEM parts you needed and that they arrived quickly and were packaged with care. We truly appreciate your business and your kind words, and we look forward to serving you again. Thank you!

Rated 1 out of 5 stars

Attempted price hike 3 days after the sale was final.

Sorry I'm writing this review late. I ordered the right front bumper retainer bracket a few months ago & paid the charge in full. They did nothing on shipping. Three days later, they more than doubled the price from $27.35 to $61.68, asking me to pay the hiked portion. I was shocked & refused to be victimized. So, I had to get my refund & move on by ordering it from Walmart. My project was delayed for more than a week because of their misconduct. I wonder where their good reviews came from? Please see the 2 of their emails for details.

Email # 1:
Dear Charlie Z,

Thank you for shopping at HondaPartsNow.com.

Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order has shipped. Below is your order confirmation. Please keep a copy for your records.
Order Details
Sales Order No.: CH051575242 Order Date: 02/27/2026
Check your order status >>
Shipping Address
Charlie Z

Summary
Subtotal $27.35
Shipping & Handling $13.78
Tax $3.11
Total $44.24
Shipping Details
Shipping Method: Best Standard Delivery $13.78
Part Description Subtotal

Part No.: 71143-S9V-A10
Beam, R. FR. Bumper Corner (UPPER) $27.35

Emali # 2
Hello from HondaPartsNow.com,

Thank you for ordering your part(s) with us.

To continue processing your order CH051575242, your attention is required for the following issues.

Description Amount
Price Adjustment 34.33
Subtotal $34.33
Tax $3.35
Total $37.68

It looks like 1 or more of the part(s) on your order has a price increase. The following part(s) are listed below with the new price(s).

Part # 71143-S9V-A10
New Price $ 61.68
Additional Cost $34.33

Please note that prices on the website will reflect the correct pricing during scheduled website maintenance, approximately every 3-5 days.

In order to continue to process this order, please click the button below.

Information: If you prefer not to do so, tell us what you want us to do.

Regards,
Customer Service
HondaPartsNow.com

26 January 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hi Charlie,

Thank you for your feedback. We understand your frustration and apologize for the inconvenience.

OEM part pricing and shipping costs are based on manufacturer data, which may occasionally be updated after an order is placed due to changes in pricing, availability, or shipping information. When a discrepancy is identified, we notify the customer and provide the option to either approve the updated total or cancel for a full refund. In this case, your order was canceled as you decided.

We would also like to clarify that we value customer satisfaction. We do not alter or remove reviews, and our ratings reflect the experiences shared by customers who have chosen to review our service.

We regret that we were unable to meet your expectations and appreciate your feedback. For more information regarding our sales policy, please visit: https://www.hondapartsnow.com/service/honda-sales_policy.html

Rated 1 out of 5 stars

I been scam over $900.00

I been scam over $900.00
Shipping Label Created
OKLAHOMA CITY, OK 73118
May 31, 2026 5:50 AM
I haven't received my product 07/24/26
I did call ask refund but RMS investigate give them 24 to 48 hours

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Return

Had to return some of the shipped parts and was told,

“Your RMA request requires images of the part(s), packaging, and labels.

Please be sure to capture images of the part numbers on the labels as well.”

And so I did. Sent the images and then received,
“We are sorry to inform you that your request has been denied due to the following reason(s):

The part(s) is non-returnable items due to it being, but not limited to:

- Any opened packages or unsealed items.”

It may say ‘but not limited to’ - but it is the only reason stated so…

The quality of the catch-22 is only outpaced by the level of bad English.

9 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hi Martin,

We take all feedback seriously and would love to take a second look at your RMA request. Before we could proceed, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.

We appreciate your understanding and assistance.

Rated 5 out of 5 stars

Easy and convenient website for…

Easy and convenient website for ordering parts, with prices about 30% lower than other places. Highly recommended!

18 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Jirachai,

Thank you for the fantastic review! We're happy to hear you found our website easy to use and that our pricing provided great value. We appreciate your recommendation and your support, and we look forward to helping you with your OEM parts needs again in the future!

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