Everything was great except for the shipping timetable. If I could have got the parts next day would have been much better than waiting almost two weeks. But on the plus side the price of shipping was... See more
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Review summary
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Purchase was easy, shipping was fast,BUT, I received the 6 oil filters in a large box with NO padding of any kind. The box was 10 times larger than needed and the filters were rolling around inside.
Excellent selection of factory parts. The prices are competitive. I bought a couple of other parts that were not factory from other distributers and they don't have the same quality. In fact, 2 parts... See more
Found the parts I needed using general search words, since I did not know the actual part names or numbers. Useful information and considerations were provided when I ordered the part. The prices se... See more
Company replied
Company details
Written by the company
HondaPartsNow.com, by Genuine Parts Now, Inc. is the leading supplier for brand new Genuine Honda parts at substantially discounted prices that are directly shipped from authorized Honda dealers to your location. Established as a family run business for over a decade, HondaPartsNow.com offers all available genuine Honda parts and accessories, including hard to find Honda parts.
Written by the company
Contact info
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Be warned
Be warned! Prices are competitive: however, HondaPartsNow.com over-charged for shipping on my order (Order nbr: CH731569905) and if you get Michelle the so called "manager," be prepared to be met with a brick wall that just repeats itself from a training script. She can be rude and not customer oriented since they already have your money. Note: The items were less than one pound (Honda Civic rod bearings), shipped within my region of the US and sent in a standard bubble mailer envelop via USPS ground advantage which is the cheapest way to send any item. I was charged $32.33 for the slowest cheapest shipping! To compare, USPS priority mail standard flat rate to ship the same item is only $11.00 with tracking and faster shipping. Others reviews note the same practice so this is not a one time thing so again be aware of this when dealing with this company. The bottomline is I would highly recommend you take your business elsewhere!
22 June 2026
Unprompted review
Everything was smooth but you should…
Everything was smooth but you should give free shipping of orders above $100.
13 July 2026
Unprompted review
Reply from HondaPartsNow.com
Hello Danny,
Thank you for your feedback! We're glad to hear your experience was smooth and appreciate you sharing your suggestion regarding free shipping on orders over $100. We’re always looking for ways to improve the customer experience and will take your feedback into consideration. Thank you for choosing us, and we look forward to serving you again!
BUYER BEWARE!
BUYER BEWARE!
I needed an airbag for a 2014 accord. I ordered it and signed a non-refundable agreement, which makes sense for the part. They sent it FedEx (the worst shipping company) with signature required. After being unable to coordinate with Fedex it was sent back. That's fine. For nearly 2+ months I repeatedly tried to have it reshipped to me, agreeing to pay for shipping again. They never did. I requested a refund multiple times highlighting that the non refundable is IF you actually get me the part. On multiple requests they kept closing out the refund ticket saying it was completed and the refund had been processed yet the credit card shows no record of it.
This really feels like a scam.
11 July 2026
Unprompted review
I would not recommend this company to anyone
I would not recommend this company to my worst enemy, this is the worst customer service, shipping time, & explanation of any of the things. When I first ordered it said a few days then it said processing takes 1-3 days, it’s been two weeks and they just told me on Friday it got received and would be shipped out Monday. The ladies on the phone have no idea what they’re talking about and just laugh when I told them I was leaving a bad review. Worst company ever, go elsewhere!
10 July 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Kenny,
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.
We appreciate your understanding and assistance.
Edit:
We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review.
When you have a moment, please share your order details so we may look into this and assist you further. Thank you!
Refund Never Received – Avoid This Company
I returned an item over a month ago, and the company received it, but I still haven't received my refund.
Customer support kept telling me the refund was "being processed," but nothing ever happened. Eventually, they stopped responding altogether.
Now they have both the returned item and my money.
Based on my experience, I cannot recommend this company. If you ever need a refund, don't expect to get your money back.
5 April 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Vlad,
Thank you for your feedback, a refund has been processed on 6/5 for your order that ends with 6019.
We apologize for the refund delay on the order that ends in 5995, unfortunately, due to the active chargeback we unable to process a refund at the moment. This is due to the formal dispute process with your banking institution.
We sincerely apologize for the delay once again.
I am stuck with a $120 car part I…
I am stuck with a $120 car part I cannot use. I did not see about a 30-day return policy, this is true, but we had an incredibly rainy spring and weren't able to attempt to put the part on the exterior of the car window. A one-time courtesy return would have been most appreciated .
27 May 2026
Reply from HondaPartsNow.com
Hi Beverly,
Thank you for your feedback. Our return policy allows no-longer-needed returns within 30 days of delivery. We understand that unexpected circumstances can affect repair timelines, and we regret that we were unable to make an exception in this case.
Thank you for taking the time to share your experience.
Overpriced part, terrible packaging, worse shipping surprises
First of all, I tried to order an S2000 fender at least 5 times through PayPal with my company card, but it wouldn't let me, so I had to switch to my personal card - an unnecessary hassle. Since my order was going to Europe, they charged quite high shipping rates (~$290), but since it's overseas and I had no other options, it was acceptable.
Then, two weeks later, I got a message saying they hadn't shipped my order yet and had recalculated the shipping - now more than $200 extra. So the fender itself was $370, while shipping totaled over $500. Fast forward a month, and I finally get the part, packaged so poorly that both ends of the fender were literally sticking out of the box, already scraped, scratched, and bent. I was (kind of) lucky that it was unpainted and I needed to paint it anyway — otherwise that ~$900 fender would have been completely ruined. The bent parts were very hard to work with, and it still doesn't match the other side, so it doesn't even look like a genuine part.
Awful customer service and one of the worst shopping experiences I've had. NOT RECOMMENDING.
15 April 2026
Unprompted review
Reply from HondaPartsNow.com
Thank you for your feedback. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. The shipping cost you see is due to the overall size, dimensions, and weight of the part(s) in your order. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5 Business-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns and sales policy, please visit
www.hondapartsnow.com/service/honda-sales_policy
www.hondapartsnow.com/service/honda-return_policy
Still waiting for my refund
Still waiting for my refund. I was promised a refund after slot of back n forth and finally I was told I could get a refund minus restocking fee and here we are still no refund. They have received the item. NO REFUND still waiting. This company is not a class act. So many others out there be careful when u order.
3 June 2026
Unprompted review
Reply from HondaPartsNow.com
Thank you for your feedback. While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. In this case, the refund process was further delayed because communication regarding the order was prolonged while we worked to address the concerns and gather the necessary information. Please rest assured that your order has already been taken care of, and the remaining steps have been completed. Your feedback is essential for improving our services.
They Made it Right
Update: after posting my experience here and on another ratings site a representative from HondaPartsNow.com reached out to me via phone. He was very polite and apologized for the experience I had. He made things right: arranged for a full return of the item and I received notice of the refund today. I appreciate that they made it right.
Bad Experience. Honda Parts Now sent me the wrong item (the item pictured was completely different from the item I received) and at first tried to deny the return saying it was because the item had electronic components (which it did not). Then said they'd only take it back if I paid for shipping and a restocking fee. Both of those are unreasonable since it's their mistake, but they refused to do the right thing. Beware.
21 June 2026
Unprompted review
Reply from HondaPartsNow.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
Rude employees and cheaters
Well after calling and speaking to very rude employees several times, I finally got my return credited after over one month. Less the 25% restocking fee that I should've not had to pay due to their error in their recommendations at the beginning of the order process. Now after reading Honda parts now’s reply to my review it is apparent that they are more fraudulent than I thought! Or they clueless to their failure in this whole situation. Either way, they took over a month to credit me my return. To take that long is totally unacceptable, so buyers beware of the time it will take you to get your refund if you have to return something.
15 May 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Joel,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing the order, we found that no VIN was used for verification prior to checkout. While we strive to assist customers with part selection, there are multiple parts with the same name within the same query for different applications. For the most accurate fitment, we recommend using VIN verification in Parts Question.
The part shipped matched the part number invoiced. As a result, a restocking fee applies to eligible no-longer-needed returns.
We appreciate your feedback and regret that your experience fell short of your expectations. For more information regarding our returns policy, please visit: https://www.hondapartsnow.com/service/honda-return_policy.html
Received damaged air filter
HPN stuffed my air filter in a box that's too small causing damage. Customer service initially offered a partial refund 11 days ago but will not respond. Issue is unresolved. This was my 3rd order over the last couple years and first shipping related issue.
Update 7/2/2026: Customer service reached out, were very professional, and a partial refund was credited. I appreciate the resolution!
11 June 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Adam,
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
Reply from HondaPartsNow.com
Hi Buckley,
Thank you for your review, we are happy to hear you found our pricing competitive! Our team aims to make OEM parts more accessible and affordable, and we wish you many smooth miles ahead.
Very positive experience and helpful
Found the parts I needed using general search words, since I did not know the actual part names or numbers. Useful information and considerations were provided when I ordered the part. The prices seemed very competitive. Product shipped quickly and arrived securely packed in great condition. Fit my Honda HRV perfectly and work well. Saved myself from having to go to a mechanic. Very pleased.
18 June 2026
Unprompted review
Reply from HondaPartsNow.com
Hello Jody,
Thank you so much for your kind review! We're happy to hear that you found our website easy to navigate and were able to quickly find the parts you needed. We also work hard to offer competitive pricing while providing genuine OEM parts, so it's great to know that made a difference. We truly appreciate your support and look forward to helping you again the next time you need parts. Thanks for choosing us Jody and we wish you many smooth miles ahead!
Good price and fast shipping.
18 June 2026
Reply from HondaPartsNow.com
Hi there,
Thank you for your feedback. Our team ensures orders arrive accurately and efficiently, and we’re happy to provide strong value without compromising quality. We’ll continue working hard to provide OEM parts you can count on.It means a lot to have your support.
Is my first time buying from this site…
Is my first time buying from this site was easy to find the parts. Reasonable price compare with the dealers. The only thing is the delivery time was taken so long not the date was said it .
26 June 2026
Unprompted review
Reply from HondaPartsNow.com
Hello Geofredy,
We appreciate you taking the time to share your experience. Our team works hard to maintain an intuitive order experience with many easy-to-navigate features such as interactive parts diagram, and Parts Question. We are happy you found our pricing competitive; we’ll be here whenever you need OEM Honda parts you can rely on! Thanks again Geofredy!
Horrible Customer Service
One of the worst sale experiences I have ever had, from shipping to customer service. I had to talk to their customer service like 10 times to get them to ship the radiator I ordered and they sent a damaged radiator and now they are not accepting returns or exchanging the damaged one with a new one, save your time and money, go buy from some where else.(the radiator has never been installed, it is still in the box)
14 May 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Osman,
Thank you for your feedback. We sincerely apologize for the inconvenience.
Damage claims must be reported within 5 business days of receipt. Unfortunately, this RMA was requested outside of this reporting timeframe. It would still have fallen outside our 30-day return window, if the request had been reviewed as a standard return.
We regret the shipping mishap and understand this was not the experience you expected. For more information regarding our returns policy: please visit: https://www.hondapartsnow.com/service/honda-return_policy.html
Ordered oil filters for my Honda…the easy way!
Ordered oil filters for my Honda vehicles. Price was competitive even with freight. Filters arrived in good time ready for use and are real Honda parts and not knock off.
18 June 2026
Reply from HondaPartsNow.com
Hi David,
We’re proud to provide genuine OEM parts customers can rely on, our team works hard to ensure our parts are priced competitively, and that your or oil filter order arrive safely even with other freight parts. We appreciate your review and your trust in HondaParsNow.
Great price and very fast delivery!!
18 June 2026
Reply from HondaPartsNow.com
Hi Srikant,
Thank you for your feedback. Providing competitive pricing on OEM parts is something our team works hard to maintain, and we’re pleased everything arrived smoothly and securely packaged. Thank you for shopping with us!
Beware if its bad and on them
I ordered a part that cost $72, i was charged $600 for shipping. The part showed up mangled from shipping because they did not even put it in a box. After 3 weeks and repeated calls they will not replace the item but they will generously refund me the $72 dollars. What was the $600 for? Slapping a label on it and blow it a kiss for luck. Terrible customer service will never buy here again and will warn every Honda owner I run across to do the same.
23 June 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Charlie,
After reviewing the information provided, we were unable to identify an order matching the review. The order referenced on Trustpilot was a freight shipment containing multiple part numbers invoiced, including one line item with a quantity of 100 units, which does not appear consistent with the details outlined in this review.
As a result, we believe this review may be referring to a different business. We have requested additional information through Trustpilot so we may assist you further. Please also consider removing this review if this is intended for a different business, thank you for your understanding!
Edit:
Thank you for providing the necessary information. We would like to clarify that the approximately $600 referenced represents the total invoiced amount of your freight order, which included 10 different part numbers, and not the shipping charge for a single $72 item.
We sincerely apologize that a part arrived damaged during transit. A member of our team has reached out and provided a prepaid return shipping label so it could be returned for a replacement.
We regret the inconvenience this caused and appreciate the opportunity to resolve the matter. For more information regarding our returns policy, please visit: https://www.hondapartsnow.com/service/honda-return_policy.html
It didn’t take my business name it said…
It didn’t take my business name it said it had to be in English as you see Iam English texting this
22 June 2026
Unprompted review
Reply from HondaPartsNow.com
Hi Al,
Appreciate your review. Unfortunately, our site only allows English characters, but thank you for your support, nonetheless. If you ever need help placing an order, please don't hesitate to use the Parts Question feature located in our Live Chat for part fitment per your VIN.
If you need help navigating our sites, you could call us at 1-888-984-2011 from 7 A.M. to 4 P.M. Pacific Time, Monday to Friday. Our team is more than happy to help!
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