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Hastings Direct Reviews 

195,215
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 26,910 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and straightforwardness of obtaining insurance, finding the website simple to navigate and the overall process quick and efficient. Many people appreciate the competitive and often significantly lower prices for their policies, with some noting premiums decreased considerably compared to other providers. Reviewers also praise the helpful, professional, and courteous staff, who provide excellent service and support, making interactions pleasant and reassuring. However, some customers also noted concerns regarding high administrative fees when making changes to their policies, such as adding temporary cover or updating vehicle details.

What people talk about most

Price

Users describe positive interactions with price, with many reviewers finding competitive and affordable rates... See more

User experience

Customers report positive experiences with user experience, finding the websites and apps easy to navigate... See more

Service

People report positive experiences with service, often highlighting efficient and helpful staff members who... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to use, navigate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more

Rated 5 out of 5 stars

Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more

Rated 5 out of 5 stars

I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more

Company replied

Rated 5 out of 5 stars

Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more

Company replied

Company details

  1. Insurance Company
  2. Insurance Broker

Written by the company

Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195K reviews

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4.4

All reviews

(195,215)

25,015 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan your agent

Dan, was very helpful... l don't have a computer only a mobile phone.... every time l tried to pay... l lost my Hastings connection... l phoned direct and spoke to Dan... he was attentive and polite, listened to my problem.. talked through how he could help by taking the payment... not once did l feel patronised... l explained that l needed a paper copy, he was most accommodating... Dan is a credit to your company... and l am grateful for his guidance ... it was so pleasant to talk to someone l could actually understand..... and completely understood my requirements....Thank you....

31 July 2026
Rated 5 out of 5 stars

\care for the older person

I am an active octogenarian and found it so refreshing to find that I was considered fit for insurance cover at a reasonable price. Many companies don't want the risk and priced me out of the market!

31 July 2026

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