I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more
Company replied
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Review summary
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Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more
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I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more
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Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more
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Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
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Very easy to understand everything and…
Very easy to understand everything and price is very good thanks
27 July 2026
All done on line
All done on line, quick, easy & very competitive price.
Easy to use App with all necessary documentation & information
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hastings Direct
Hello Heather,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello William,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Went on a comparrison sight and all…
Went on a comparrison sight and all the options were not as good your Hastings offer.
In fact it was £122 cheaper than my existing provider
Thank you
3 August 2026
Shocking service
Shocking service, gave me a price online on the Friday, i called them the same day and was on hold for 50 minutes only to be told on Monday, when i finaly got through after another lng wait (one working day later) that the price was now £70 more. Excuse for not answering my call was " we are very busy and are taking on more staff" beware customers 🤑 coupdnt buy online as message on my email from Hastings advised i had to call. I know why now
3 August 2026
Unprompted review
Reply from Hastings Direct
Hello Michael,
Thanks for your feedback, we're really sorry to hear about your experience when trying to purchase this policy. We always aim to provide great service, so it's disappointing to know we missed the mark this time and that as a result of not being able to reach us, the price increased.
Sadly, our quotes are affected by live pricing so the date the policy is purchased, or quote is done can impact the cost. I can appreciate the frustration caused especially in this situation, and I hope you have since been able to find suitable cover for your vehicle or home.
In light of your review, if you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
It was a very easy and straightforward…
It was a very easy and straightforward experience.The operator was efficient and easy to speak to.
I was happy with the whole setup of my insurance
27 July 2026
Easy alot cheaper than the renewal lol…
Easy alot cheaper than the renewal lol and I've had your insurance before probably at least twice
3 August 2026
Quick and easy to set up
Quick and easy to set up, had car insurance with them before so happy with the service.
27 July 2026
Vert straightforward and easy…
Vert straightforward and easy transaction, no hassle and made very easy to understand all details.
27 July 2026
Competitive price actually really good
Competitive price actually really good, quality service throughout the process and ease of online questions
27 July 2026
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