Harper Macleod LLP Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, supportive, and professional throughout all complex legal cases and property purchases. Many people note that ongoing communication is remarkably clear, prompt, and reassuring, which successfully transforms stressful situations into completely manageable experiences. Reviewers are especially impressed with the exceptionally smooth and efficient process that consistently leads to highly successful and satisfying outcomes. Clients truly appreciate the expert guidance provided during personal injury claims and home purchases, noting that every single detail is handled with profound care, dedication, and precision.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, describing the staff as professional,... See more

Customer service

People report overwhelmingly positive experiences with customer service, highlighting clear communication and... See more

Claim

Users describe positive interactions with claim handling, highlighting professional and efficient service... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of having Alana deal with my case and she was wonderful from the beginning to the end. She got in touch with me and talked me through my options and what needs to happen/ will happ... See more

Company replied

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

Laura McLean has been my solicitor through an extremely long, difficult divorce and she has been an absolute rock throughout. Always totally focussed on my best interests, but also always mindful of c... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(228)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

I engaged this firm to take a client to…

I engaged this firm to take a client to court to recover my funds for damages, HM assigned a junior who wracked up time writing letters that were not authorised and charged 3.5 hrs to write a letter at a cost of £ 800.
I did not authorise this now HM raised an action against me ignoring my complaint. They couldnt even submit the correct evidence to the court or provide any evidence of authorisation that I agreed to a £ 800 letter.
I refused to pay the bill and made a valid complaint which has been ignored. this is now 1.5 years from my client causing £ 3500 worth of damage and now I have a leggal case with HM,

I would tell any new clients Not to use this firm as they don't have any skilled legal practicioners that can take a simple claim forward, just office juniors 2 years out of uninversity that they will charge London related fees for.

Avoid at all cost

17 May 2024
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Rod, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

A huge Thank You to Andrea Ross for her…

A huge Thank You to Andrea Ross for her help with the purchase of our home.
She was very professional and guiding us through the whole process, which made it a lot less stressful experience.
We highly recommend their services and would definitely use again (actually, this is the second time we used Harper Macleod services, and both times it has been an excellent experience). Thank you!

6 December 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Petra, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

RTA - Olivia

Olivia was fantastic at helping us through our RTA ordeal. Very easy to deal with and always had our best interests at heart

11 December 2024
Unprompted review
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Reply from Harper Macleod LLP

We appreciate you taking the time to review your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Very happy with the service I got from…

Very happy with the service I got from harper Macleod .kept me in the loop about any changes and gave me updates all the time

10 December 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear David, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Thanks Andrea

I would like to thank Andrea Ross for her conveyancing services in relation to the purchase of our new home. Andrea was friendly, helpful and very responsive to all enquiries. Her approach and personal character shone through, providing me with the reassurance that we were in good hands and all matters were dealt with professionally and in a timeous manner. This has been the single most positive experience that I have had in dealing with any solicitor in relation to property conveyancing. In short, we received absolutely first class service from Andrea Ross.

3 December 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Iain, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Stuart Cameron

Stuart Cameron’s handling of our claim was so efficient and friendly, the service and advice was superb.

28 November 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Barry, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Stuart.

Rated 5 out of 5 stars

A big thank you to Karen Barre

A big thank you to Karen Barre who recently handled our car accident claim. Karen was very professional throughout and kept both myself and my wife up to date on a regular basis, making us aware of what steps were being progressed through the various stages of the claim and of what was to happen next.
Communication via phone or email was always polite and factual.
The fact that Karen managed to have the whole claim processed and closed off in such a short timeframe was credit to her professionalism and efficiency.

21 November 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Terry, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Karen.

Rated 5 out of 5 stars

Brilliant service

Great service, very helpful and got onboard straight away. Had a really positive experience and would definitely recommend and save for use in future if needed again.

26 November 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Sophie, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Extremely helpful service

I’ve been working with Olivia at Harper Macleod to deal with a personal injury case. She couldn’t have provided a better service than she did. She kept me up to date with the case, dealt with my requests in a timely manner and ensured the outcome was the best for me. Outstanding work from an extremely professional firm.

11 November 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Olivia!

Rated 5 out of 5 stars

Excellent, helpful service

Olivia was dealing with my injury claim and she was so thorough about the whole process. She called, emailed when needed and I really felt that she listened to everything I had to say. I cannot thank her, and Harper MacLeod enough.

29 October 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Lisa, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Olivia.

Rated 5 out of 5 stars

A huge shoutout to HM LLP

A huge shoutout to HM LLP, especially to Liz Basi! From the very beginning of my ILR application, Liz has been an incredible help, guiding me through all the requirements until it finally got approved. I’m so excited to share that I got it! It’s not just me—many of my friends have also received their ILRs with Liz’s support.

We are all so grateful to you Liz, and to everyone who played a part in my application. Thank you so much! God bless you!

9 October 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Liz!

Rated 5 out of 5 stars

Very helpful

Olivia was very helpful and would recommend using this company.

23 October 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Olivia.

Rated 5 out of 5 stars

Liz was very helpful

Liz was very helpful, efficient, polite and quick while taking the time to check it was right.
I received the important document needed instantly so it made my application faster.
A diligent and impressive service.

1 September 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Had a warm referral to get our estate…

Had a warm referral to get our estate looked at for tax and succession possibilities. Had a very direct meeting with one of their solicitors. He basically ignored the issues that we asked him about - we stated that these were the issues that we were particularly concerned about. No recommendations were offered in a multi-page essentially boiler plate report. And then he has charged us over 2000 GBP! Complete waste of time and money!

1 October 2024
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Esther, we are sorry to hear that you wouldn't recommend Harper Macleod to others. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

Aileen was excellent

Aileen was excellent

2 September 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Jo, thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Outstanding Service

I have nothing but great things to say about Harper MacLeod, and in particular Richard Steell. I was involved in a Road Traffic Collision that was not my fault and was pursuing compensation as a result. Richard explained the legal process thoroughly, provided regular updates and kept a very effective and open line of communication throughout. Richard also secured a settlement figure which was over and above anything I ever expected. I cannot recommend their services enough.

13 September 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

The Lawyers at Harper Macleod are…

The Lawyers at Harper Macleod are extremely professional, compassionate and helpful throughout my case, I felt very confident and secure in their care

10 September 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Property purchase

Susan was helpful and professional throughout the process of buying our property.

23 August 2024
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Laura at Harper Macleod

I dealt with Laura and she was amazing from start to finish. She kept me informed throughout my settlement case, called and emailed and was very efficent. Thanks Laura as you made my experience swift and easy.

28 August 2024
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Lauren, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

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