Harper Macleod LLP Reviews 

223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(223)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Communication

The claim handler, Sean, who dealt with my claim was fantastic. He was very helpful, communicated clearly, and kept me aware of timelines and expectations. This was particularly appreciated given the communication issues I had with my insurance company.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Morgan at…

Had a great experience with Morgan at Harper Macleod. He was very helpful, professional and friendly and explained all the legal jargon in a way which was very easy to understand.

24 July 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Natalie, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

I was given respect and compassion from…

I was given respect and compassion from the first contact to resolution. Amy Dixon was professional, experienced and efficient. I could not have asked for a more positive interaction .

21 July 2026
Unprompted review
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Reply from Harper Macleod LLP

Hi Ali, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Professional

Professional, great communication. No messing.

21 July 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hello, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

Everything went relatively smoothly

Everything went relatively smoothly. Communication with Richard was excellent. Nothing was a bother.

16 July 2026
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

I would give 10 stars if i could!

I would give 10 stars if i could, cant recommend specifically Elizabeth and Tsara enough. Ive been working with Elizabeth for a few years now and have had the chance to work with Tsara through my partners visa journey. It seemed like mission impossible to get this specific visa for him to move from one country to the uk and Elizabeth has made every single step so clear and seamless, we have had 3 applications now processed with elizabeth. Any hurdle that we faced she found a way round it and laid everything out for me in black and white it was perfect. Tsara has processed our most recent application and again if we had to do this ourselves, we would have been lost but she has made the process so stress free and i couldnt recommend them enough. Cant thank you guys enough, you know what you have done for us so thank you !!

15 July 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Brooke, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

I would recommend Harper and macleod to…

I would recommend Harper and macleod to any one as they are quick at settling claims and guide you through the process discussing everything in detail and telling you what the outcome will be.

14 July 2026
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Good experience

Good experience, was updated regularly and very helpful

13 July 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear John, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

I was involved in a car crash around…

I was involved in a car crash around this time last year, and Sean at Harper Macleod made the whole process as smooth and straightforward as possible.

Thanks to Sean’s support and guidance, I achieved an outcome I was very happy with. I could not recommend Sean and Harper Macleod highly enough.

7 July 2026
Unprompted review
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Reply from Harper Macleod LLP

We appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

Great Service

Would highly recommend using Harper MacLeod , efficient and excellent at communicating with clients.

7 July 2026
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Professional, quick, attentive, and respectful

I had a pleasure of working with Callie Mackay who is extremely knowledgeable and professional and made the process of buying property very easy and comfortable for me. Her communication is impeccable and I never had to wait or chase. This was my first such a purchase and Callie guided me through every step and I also heard from the other side and other parties involved that my solicitor was always super quick, professional, and on point. I would not hesitate to go back whenever legal advice is required.

26 June 2026
Unprompted review
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Reply from Harper Macleod LLP

Thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Helped me and my employer in process of…

Helped me and my employer in process of skilled worker Visa last year. Good Proffessional support.

Thanks

1 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Would highly recommend very…

Would highly recommend very professional and managed to resolve my situation in a timely manner.

1 June 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Samantha, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Found no fault with this Company Olivia…

Found no fault with this Company Olivia was very helpful and kept me up to date with all aspects of my claim
Definitely use this company again and have already recommend yourselves to my niece and a couple of my friends
Thank you

5 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Ignatius, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Harper Macleod made my injury claim as…

Harper Macleod made my injury claim as smooth and seamless as possible. Laura in particular was polite and kind every step of the way. She answered all my questions and gave me regular updates throughout. Highly recommend!

25 June 2026
Unprompted review
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Reply from Harper Macleod LLP

Hello Jade, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

Fantastic Service

Andrea and Georgia were amazing in helping me to buy my house. They were so efficient and updated me regularly in the process. It made what could have been a stressful task so much easier. I couldn't recommend them more and I will definitely be using them in the future!

12 June 2026
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Thank you Laura!

I wanted to express my sincere gratitude for Laura at Harper Macleod. She has been incredibly polite and professional while dealing with my claim over the past several months. Her constant support and clear guidance were invaluable, and I'm so pleased she was able to help resolve everything. I highly recommend Harper Macleod and particularly Laura’s services.

11 June 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Allana, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Great experience with Harper Macleod!

Will at Harper Macleod has been absolutely amazing. He was so on top of everything, making the buying and selling process so easy and relaxed. He took care of everything so fast, and we felt in safe hands from the moment go. There was never a point where we had to chase him up, he was always on the ball with progressing matters and keeping us updated. Can't thank him enough for being brilliant and taking any stress out of buying a new home!

3 June 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Kai, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!

Rated 5 out of 5 stars

Processed my Claim and was happy with…

Processed my Claim and was happy with all the services and Staff especially Olivia Denheen who kept me informed and went above and beyond my expectations highly recommended

3 June 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Mohammed, we’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Whilst a lengthy process my claim was…

Whilst a lengthy process my claim was resolved professionally and positively by Sean McCarney who was a pleasure to deal with throughout the process. Thanks

2 June 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Ross, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

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