Harper Macleod LLP Reviews 

229
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional dedication of the staff, describing them as professional, knowledgeable, and genuinely supportive during difficult and emotional legal procedures. Many people emphasize how wonderful it is to receive prompt communication, regular updates, and clear guidance from the very beginning to the final outcome. Though some customers noted that the journey could occasionally involve a lengthy process or minor delays due to external factors outside the team's control. Despite these occasional setbacks, consumers remain extremely satisfied with the successful results and expert handling of their personal injury or property claims.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, describing the staff as professional,... See more

Customer service

People report overwhelmingly positive experiences with customer service, highlighting clear communication and... See more

Claim

Users describe positive interactions with claim handling, highlighting professional and efficient service... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of having Alana deal with my case and she was wonderful from the beginning to the end. She got in touch with me and talked me through my options and what needs to happen/ will happ... See more

Company replied

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

Laura McLean has been my solicitor through an extremely long, difficult divorce and she has been an absolute rock throughout. Always totally focussed on my best interests, but also always mindful of c... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

229 reviews

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4.9

All reviews

(229)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Harper Macleod have been my family…

Harper Macleod have been my family solicitor since my father died and have been superb to deal with. Their trusts and tax team have been supportive and caring in their dealings with my Mum as she slid into Alzheimer's. Andrea Ross gets a special mention for handling our property conveyancing and has been so helpful, proactive and efficient throughout. Having dealt with property transactions for many years with so many slow solicitors out there - we recommend HM for any such transactions in Scotland - superb service and great team members.

1 February 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Chris, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

The best in Inverness

Genuinely feel like we won the lottery finding these guys. Despite being first-time buyers, I've dealt with several solicitors in the past and I’ve never received this level of service... anywhere…

Laura was absolutely incredible. Her professionalism and tenacity were consistent throughout. She kept us informed of every detail no matter how big or small, she summarised everything in layman’s terms so we always understood what was going on, she was always waiting on us – never the other way round (I don’t think she ever took longer than 15 mins to reply to every single email – of which there we're hundreds), and on top of all of that, she genuinely cared about our case and the outcome. Just amazing.

People say that buying a house is a stressful process. For us it was a breeze. Wouldn’t go anywhere else again.

11 March 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Jack, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team!

Rated 1 out of 5 stars

Incompetent & uninterested...

Sadly my insurance company instructed Harper MacLeod to deal with losses after an accident where a 3rd party hit my parked vehicle, and admitted liability.

To be honest Harper MacLeod did not really seem interested in my claim from the start - presumably because there was no personal injury claim for them to profit from.

The claim was handled at various times by three different staff - a Paralegal, a Trainee Solicitor and then an Associate. Each completely contradicted the statements made by the one who had gone before. None of them actually seemed to make any progress dealing with my claim, several emails were never even replied to. When I called out the incompetence to the third claim handler it all went quiet...

By the time one of the Partners contacted me to try and discuss my claim, I had already made the decision not to waste any more time or effort at this company, and I ended up going to a more competent law firm. When I started explaining some of the statements made by the case handlers, the lawyer who ended up dealing with my case successfully actually burst out laughing at how unprofessional and blatantly factually incorrect these had been.

I made sure to inform my insurer that my claim experience with them, particularly in relation to Harper MacLeod, was the reason why I moved all three of my vehicles away from their company.

22 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Chris, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

Polite and knowledgeable

I had a polite and knowledgeable solicitor who answered my questions in detail everytime. It took almost a year to get the outcome we wanted. I felt however supported and able to make decisions made on his recommendations.

7 February 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Nina, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Highly recommended excellent service…

Highly recommended excellent service dealing with my car crash claim nothing was to much trouble very professional very happy with the outcome

1 February 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Yvonne, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Stress-free and Professional Estate agency and Conveyancing

Karen, Susan and their teams at the Elgin office handled all aspects of the house marketing, sale and conveyancing, swiftly, professionally, without fuss and offering value for money. The house sold in the 1st week! It's been a delight to work with Harper Macleod, as we have done , and will continue to do, with other departments and offices across Scotland. Strongly recommended.

23 January 2024
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

I recently purchased my home with the…

I recently purchased my home with the support of Andrea Ross, from Harper Macleod. Andrea was fantastic throughout the whole process. She was was thorough and kept me update at every opportunity. I would highly recommend her service.

14 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Tabitha, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

A big thank you to Harper Macleod in…

A big thank you to Harper Macleod in Inverness and especially Gary Campbell. Very professional service delivered in a friendly and courteous way. Would not heditste to recommend HM to any prospective client looking for conveyancing services.

19 December 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Exceptional Service

Harper MacLeod managed our entire estate process, overseeing property viewings and the sale of our house while we were abroad. They maintained regular communication, updating us on viewings and offers, and navigated the overall sale with professionalism and ease. I highly recommend their services to anyone seeking a comprehensive solution for selling a house, encompassing estate agents to solicitors, with transparent and no hidden costs

1 December 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Excellent customer service & great…

Excellent customer service & great communication. Very easy to deal with & would definitely recommend them.

20 December 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Susan, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 4 out of 5 stars

Conveyancing

Andrea Ross provided a first class conveyancing service

21 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated & we'll pass your comments onto the team!

Rated 5 out of 5 stars

Professional and Helpful, Can't fault them

I have been dealing with Harper McLeod for most of this year and it has been really good. Everything I asked was dealt with quickly and professionally and the paralegal dealing with me was extremely helpful and friendly.

I can't recommend them enough and will keep them in mind if I ever need legal help again in the future

4 December 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Stuart, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Highly recommend

Highly recommend Harper Macleod LLP - especially Craig McKellar. Craig handled the whole situation brilliantly, explaining each step of the process and really going above and beyond. I felt listened to and that my case was in good hands. Thanks so much again

1 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated & we'll pass your comments onto the team!

Rated 5 out of 5 stars

Amazing experience

We had Will Davidson as our solicitor and he was amazing, very helpful and got everything sorted out for us quickly and professionally and took all the stress out of the process for us so we cant recommend enough. Anytime we popped into the firm all the other staff we spoke to were lovely, will definitely use again!

17 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Michelle, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Diischarge of security papers excellent service

Our discharge of security papers were efficiently completed by Team Assistant Laura Archibald. Laura was a credit to Harper Macleod being welcoming , friendly and available whilst clearly explaining the process being followed. Her communication was timely , accurate and to the point.
We would have no hesitation in using this firm again in the future.
Nick & Carol Harvey

22 November 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Nick & Carol, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Always very quick and transparent communication kept throughout the whole process. Would 100% recommend to go with this company for absolute peace of mind.

17 October 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Ryan, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great job,Appreciated

I am extremely pleased.Laura Gallacher (Harper Macleod LLP )who handled my case has done a great job.She kept me informed at all times.Thank you very much!

12 October 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Shyla, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great team selling and buying

Excellent communication from start to finish of selling my property and purchasing another. Explained everything clearly and went the extra mile to get me over the finishing line. Would highly recommend Harper McLeod Inverness and especially Elgin branch .

22 September 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Terrible company

The current senior conveyancing partner lost important paperwork. This man has caused me considerable expense loss of time worry etc etc. He is an arrogant self interested jerk.
DONT USE THIS COMPANY.

18 September 2023
Unprompted review
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Reply from Harper Macleod LLP

Dear Mr. Davidson, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

TenaciousI have received an excellent service…

I have received an excellent service from Mr Richard Steell of Harper MacLeod. I am very grateful for his tenacity in pursuing my settlement and for the advice given during the process. I have no hesitation in recommending Harper MacLeod Llp.

25 August 2023
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

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