www.h-hotels.com Reviews 373

H4 Alexanderplatz Berlin. 06/03/2023-21/03/2023

My only compliments are for the manager Nancy, staff Vincenze. I am a fair & honest person. These were the only people from H4 front desk who had taken care of me and other guests with professionalism, gentleness and kind consideration.

The rest below are NEGATIVE reviews directed to the housekeeping team and other staffs. I didn't get hotel version of invoice despite my agent told me I can also get a printed invoice from the hotel, they refused to give me anything and I'm just worried about the minibar that was consumed by previous guests & they didn't bother checking them, just like every other stuff they failed to organize.

Read other bad reviews, some guests started good and turned ugly real quick. The hotel attempted to silence me by ghosting my review or it was not available on Google for a while but I managed to recover and reposted it here & Tripadvisor.

The problems began from March 14th onwards, on my second arrival, the bad guys took over the night shift and was not helpful at all, I spent over €1200 here for 13 nights and was not appreciated at all, moreover, I was screwed over and treated badly on my final night by an older male ,

The only reason I had stayed this long for 13 nights was that my company prefered to book with Expedia, it's location 3 mins walk from Alexanderplatz S+U Bahnhof. THAT'S ABOUT IT.

March 10th incident:
Harassed by Housekeepers who ignored the 'Do Not Disturb' Sign.

Prior to these recent disturbances, I was already checked in and had my new keycard yet still being disturbed and harassed by their housekeeper as early as 9am,I was still asleep,

I then started to wonder are these housekeepers on drugs or intoxicated? How could they not noticed the sign or placard?

March 12th incident:
Housekeepers Did Not Make Up My Room.

I left the Make My Room or Bitte Zimmer Reinige placard outside the door and I checked to confirm again with the receptionist of Hispanic descent wearing glasses,short female, she said to me "yes I've informed the housekeepers they will come to your room, they're available until 6pm or 18:00, don't worry."

March 13th incident:
Workers Strike at Berlin Airport . I was forced to evacuate the hotel due to overbooking

March 14th, 2023 incident: Minibar was emptied by previous guests and never refilled

On March 14th, my company had then re-booked me at H4 Hotel. I had to write that so they won't charge me for the items gone from previous guests

March 15th incident:
Housekeepers never showed
March 15th 3pm, after my meeting at 9pm (2100 hrs), upon returning to my room, I was disappointed that she didn't even change my towels.

I was due to check out on March 16th but was sick, so I had to extend my stay until recovery .

March 18th & 19th incidents:
There were two hostile and unfriendly housekeepers, speaks neither English nor German I happened to know these ladies were illiterate and did not understand the instructions on the paper .

She had the guts to gave me the excuse "why should I do the linens? They are not dirty"

I HAVE VIDS & PHOTOS AS PROOF.

The female receptionist told me their housekeeping team is indeed 'problematic'

In contrast with the older sexist arrogant male receptionist who told me "the housekeepers don't need to know English or German" 😓 knocked on my door and asked me questions what am I supposed to reply with? It's beyond idiotic.

March 20th incident:
HARASSED BY HOUSEKEEPERS AGAIN

They knocked on my door 3 times, 8am, 12.30pm and 1.30pm asking me to leave the hotel and check out which was annoying. It kept happening!

I then called reception and asked if I could come down and get a new keycard, they said NO NEED.

The unknown male receptionist on night shift said " OK I WILL INFORM HOUSEKEEPER PUT A NOTE ON YOUR RESERVATION NOT TO DISTURB YOU"
Turns out, neither did he inform the housekeeper nor cared to update my reservations,

for an explanation, an older male receptionist was being a d*ck to me by mansplaining me over the phone, blaming me for not communicating and accusing me of trying to over right his position at the reception. Ridiculous. I did communicate and the staff from previous night did nothing! He then hung up.

What's the point of operating 24 hours if you could not attend to guests needs or REFUSE to do your job that you are paid to do?

Europeans are not aware of how lucky they are and yet they dishonored their employment in the service industry by mistreating guests who paid their salaries. Yes we paid your salaries by providing business to you. Without customers there will be no profit and you won't have jobs.

2 week stay and on the 3rd June I went to reception to make a few observations and complain. I was handed over to the main guest services lady.

I can’t remember how spell her name Eugenia I believe, however I did inform her that I do not want macron’s and red wine or champagne as a way of an apology for my problems. Today, in the room was macrons and red wine! Something all my 80 friends had in their rooms to begin with.

I made a number of complaints at the time, but for the record here they are again in writing:-

• Towel policy around the pool. It states 8am or towels will be removed. I have to get up at 7am to make sure I get a bed for me and my family. Ridiculous. I’m so tired getting up early. Not really a holiday. On top of this,

• Stained bed sheets.
• Ripped bed sheets.
• Room furniture old and tired.
• No wine or macarons in room on arrival like all are other friends and guests.
• No drinks in the mini fridge on arrival like all others.
• Main restaurant food is often cold, it’s chaos, no order or structure.

• Room floods often

• Bedroom floors dirty, only cleaned today in my personal opinion.

• Swimming pool drains all broken, my 2 year old child feel down the drain and I had to get his leg out quickly. My son is autistic and it needs to be fixed. It’s dangerous and a number of other families agree.

• The Al a carte Italian, being a four star hotel I’m shocked that there are charges for basic drinks, beer, wine and soft drinks.

• I queued for kids club for my child to have her face painted. We came early to avoid waiting and only around 5 children in front of us. I was then asked to sign a document, next thing I know there was 15 more children in front of us. I asked the lady how long this might take. She said maybe 40 minutes to an hour when originally I was fifth in line!

I was then asked to join an orderly queue I said there isn’t one. Nothing else said and more kids came and joined the other kids and might daughter was to shy was pushed to the back as the other kids did not understand English.

I walked out as it seemed that the animation team only happy and responsive to German children and in my opinion biased towards English guests and children. The head of the kids club heard my anger as I left and she painted my daughters faces straight away.

Finally taken these complaints to reception, they called Euginea from customer services.

As I explained my problems and unhappiness she smiled, laughed and sniggered which I point blankly told her these issues are not funny at all. This has angered me more than anything as I have paid a lot of money for this holiday and as I said it’s quite frankly disgusting.

The lady offered me cheap wine and champagne and told her no thank you, yet I still had them in my room today like everyone else received in day 1.

Pictures attached of some of these issues.

I had enjoyed adequate service from this site until I followed their recommendation for the
Carlton Hotel Dublin Airport.
This place is a dump in the middle of an industrial park. I was given a room with a fold-down bed and charged 140€ for the privilege. There is NO WAY to contact Hotels.com to complain.
Trying to post a bad review is a waste of time as they filter out all criticism. The only conclusion to be drawn is that the site can not be trusted.

I now use an entirely different site for booking hotels.

Always great experience. Wonderfully helpful even when you change your mind. Free nights really do work. I always go with them, even when the prices are higher.

RE: Hotels.com
This is not a bad review yet. But I am asking on this site as I cannot get any response from Hotels.com. We have two upcoming bookings with Hotels.com for April/May 2020 (non-refundable) which due to the fact that all countries are in lockdown, we would like a credit or a refund on these two bookings. We have contacted one the hotels involved Singapore and Dubai, and Singapore Mandarin Orchard have no record of our booking, so clearly it has not been paid by Hotels.com. So why are they unable to refund our money. Two emails that say call them and calling them for a recording message to say don't call us unless your booking is in the next 7 days. I have been a loyal customer with over 30 bookings, reaching Silver and Gold Status. Has anyone else had any success ?

I bought on Hotels.com a reservation for 4 nights at Eureka Hotel Dubai,UAE.
The reservation was made to my son visiting Dubai. I swear he spent one night then changed to another hotel. Eureka Hotel is full of bed bugs, he sent me pictures of his arms and legs full of red spots from bugs stings.
Avoid this Eureka Hotel in Dubai UAE. Hotels.com should also bear responsibility, this is unacceptable for both Hotels.com and Eureka Hotel. This is very bad image for DUBAI, which in is in no need of such crap hotels, especially at these hard times.

It is rare to come across a company with a customer service department who's staff you can talk to and who show respect, consideration and a real real understanding of individual circumstances. Well done! Your staff were amazing to us when I encountered a sudden serious illness which left us unable to travel to a much awaited trip to Lisbon over the New Year 2018/19. They ensured we could receive a full refund of the hotel charges for our cancelled holiday. The same thanks and amazing service from the Hotel Da Baixa in Lisbon.Even if not the cheapest (which Hotels.com usually are), both our family and ourselves will always book all of our hotels through Hotels.com in future. Amazing service. Thank you Hotels.com and your amazing staff.

I have been using Hotels.com as one of my go to booking sites for well over a year now, and sadly this is the third time I've booked, waited for the requisite 24 hours for my 'request' for a wheelchair accessible room to be acknowledged, only for it not to happen.
On contacting them, which is ALWAYS necessary, it is a constant battle to get them to see an accessible room, as a NEED rather than a WANT you can opt out of, at their convenience.
Not only that, they have THREE times now, confirmed I have an accessible room booked, only for that to turn out to be untrue. Having had this happen to me twice before, where I've not been able to get a shower, because it is over the bath, despite me specifically detailing otherwise, this time, I contacted the hotel direct, in advance, only for them to tell me that they don't have any suitable rooms, despite Hotels.com claiming otherwise.
Frankly, this is just not good enough in the 21st Century! You just can't blatantly lie to people about accessibility. Disabilities are for life and not an 'opt out'.
Even Customer Relations managers don't seem to get this, unlike other booking sites, who not only seem to be able to get this right routinely, but also allow you to search hotels by facilities for disabled guests.
Hotels.com frankly, couldn't care less about customers' needs! PLEASE don't trust them, even if they claim to do so. It's spoiled holidays and breaks for us twice now, and could so easily happened again, had I not pursued an answer from the hotel direct.

Was told originally that the cost for 3 nights and breakfast was c.240Euros. When I phoned back to place the order it had gone up by another 20 Euros - woman on the phone was very abrasive so decided to try and call back and speak to original person. On third attempt the price had gone up to 300 euros!! I told them it was 217 Euros on website room only so this price makes no sense, moreover contradicts the original information we were told. Very inconsistent and unprofessional. Will not be staying at this hotel again.

great place to stay

I can not believe this hotel has a 18,00 check in and this was not highlighted in large bold double underlined text on the booking page.

I really want to thank you Ms Sandra Seyfferth who always give me great support!

Quality service, excellent thank you :)

it seems that the English version of the site is loosely (and I mean loosely) translated from German. some things might not translate well. for instance, it seems to say that cancellation is free, yet in the email confirmation, it indicates that the reservation can not be cancelled and that there is a fee. there isn't such a good description of a "standard" room so we hope that when we get there it is what we want, with two twin beds, as that was shown in the photo. the photos are lovely, but not really described. the reservation form that is obviously also a translation as the address is set up for a European style address. there isn't even a spot for "state" for an US address. there is no explanation as to what is the difference between "best available rate" and "hot deal" other than a 10 Euro difference.

nice website nice pictures of the hotel