granitefinance.co.uk Reviews 

1,778
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,778)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

She was very professional and helpful…

She was very professional and helpful to me. She made everything very simple to understand. I really appreciate her

27 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

What an excellent service

What an excellent service, I’m really thankful to Sharon and Katelyn, both of them was amazing, very understanding and helpful

27 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

They are great to deal with

They are great to deal with, very professional and a think Andrew is great asset for his company he helped me with everything nice person very professional and polite and new exactly how to deal my issues, I wish him well...

25 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I had an issue with my bank account and…

I had an issue with my bank account and couldn't make a payment they understood it im grateful for that
Excellent service

24 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Spoke to Max about a billing query

Spoke to Max about a billing query. Max was really helpful and answered all my queries. Showed great support and advised me of the next steps.
Credit to the company. Thank you Max!

24 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Zoe was an absolute angel

Zoe was an absolute angel. She was very kind and angelic. Heard me out and solved my query in a jiffy. A credit to the company.

23 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Had some help from granite today been…

Had some help from granite today been in a really bad situation car breaking time after time Aaron made life so much easier helping defer my payment and get me back on track definitely would recommend not many company's like this anymore all about the money usually 5 stars from me and thank you again Aaron cant thank you enough

23 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 1 out of 5 stars

So today I spoke to Danny at acorn who…

So today I spoke to Danny at acorn who was extremely difficult to communicate with and caused more alarm and distress to a myself who is currently in hospital after a major accident and made out that he was the victim of indirect swearing and felt that he wanted to play victim to avoid talking further to a customer. Found out its the same company as this one.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

David was great help

David was great help. Very kind and resolved my situation with ease.

13 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

How cost of living has gone sky high

With how the cost of living is going sky high i was able to speak to a lovelly guy called will who not only helped me change my direct debit date to suit me but bcuz I missed a payment was kind nought to wave my late fee due to this issue thank you so much

10 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Had a problem which delayed my direct…

Had a problem which delayed my direct debit, once called through support to pay for my bill, ive encountered Christine on the other end of the line which made the situation very simple and smooth to sort out.
Very polite representative, so would like to say thank you for giving such great customer service, Christine

9 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Excellent service

Excellent service; they answer calls promptly, resolve issues immediately, and offer valuable advice.

8 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Christine was excellent customer…

Christine was excellent customer service very passionate dure to bad line went above and beyond 👏 excellent

8 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I made many changes to my policy and…

I made many changes to my policy and gotten confused resulting in my missing a payment, once I rang customer service, they was very understanding and patience with me and help reminding me on my changes. Was very understanding and dismissed the late payment fee for me as they undstood its was just down to a simple miss understanding.

8 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Friendly and professional service

The company's representative Mr. Lucky was very helpful, friendly and professional. He sorted the issues shortly. Highly recommended. I'll love ❤️ to satay as a loyal customer.

7 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Brilliant service not 1 question…

Brilliant service not 1 question unanswered highly recommended best service by far 100% 👏 thanx lilly

7 July 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

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