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Propensio Finance Ltd Reviews 868

•
TrustScore 5 out of 5

4.9

Finance Broker
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often highlighting their ability to explain complex information clearly and patiently. Many people appreciate the personalized approach, with employees going above and beyond to understand individual circumstances and provide effective solutions, making them feel valued rather than just a number. The service provided is frequently described as excellent, with consumers noting the efficiency and promptness of responses, even for detailed inquiries. Reviewers are particularly impressed with the quick resolution of issues and the accommodating nature of the team, especially regarding payment arrangements. However, some customers also noted that the company currently lacks online options to check account balances or process overpayments.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise individual agents... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service. Customers consistently report first-class service, highlighting... See more

Payment

Consumers find payment to be positive, often highlighting the helpfulness and understanding of staff. Many... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention quick... See more

Based on these reviews

Rated 5 out of 5 stars

I telephoned your company today to find out when my agreementwould be completed. I spoke to a gentleman called Kevin and he was most helpful. He also made sure my address was changed as I had forgot... See more

Rated 5 out of 5 stars

Emmie was clear, courteous, helpful - she answered every question I had with confidence and authority and also volunteered additional useful information that I hadn't thought to ask for. Checked wheth... See more

Rated 5 out of 5 stars

A very human and accommodating experience! Thank you. I was delighted to be given a goodwill waiving of some of the interest on my account by Steve Baldwin. Without knowing the personal circu... See more

Rated 5 out of 5 stars

I needed help identifying a transaction on an old bank statement and emailed Propensio. I was very pleased to receive not an automated acknowledgement of my enquiry but a full and detailed reply the... See more

Company details

  1. Finance Broker
  2. Car Finance and Loan Company
  3. Loan Agency

Written by the company

At Propensio, we have a range of lending options to help your customers improve their lifestyles. From home improvements to buying their dream holiday homes we help your customers to spread the cost of their purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

868 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent service

So kind and helpful, really listened nothing was too much trouble made me feel comfortable and easy to talk with, thank you Iman

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Being in hospital Google deleted my…

Being in hospital Google deleted my account there was no way to get to pay a lump some so cancel the DD Friday you got back to me to day with the help and understanding of IMANhe sorted it all out he was very understanding and helpful walked me through my options and he sorted everything out for me
OBS1004969 sorry for going down the root I did but thank you very much for your assistance stay safe

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Liz was fantastic

Liz was fantastic, she was able to help with the questions that I had and was very friendly and professional.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say? When I phoned Hannah answered a very polite, professional and a delight to speak with. Hannah gave me answers to everything that I asked of her. Thank you Hannah.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service - Clare

Clare was amazing to speak with both times I've interacted with Propensio. A shining example of great customer service!

Edit: Emmie is also awesome! Great customer service!

15 April 2026
Unprompted review

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