Absolutely clowns , the manager is only one with sense never will I buy anything off these again ps don’t use Ethan guys useless
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... See more
Great Garden store that supports the local community well. The plants are good quality. However I bought a pair of town and country gardening gloves for £14.99 from them recently and they fell apert a... See more
Visited your store today and really enjoyed the experience. Beautiful store-very festive. Unfortunately the one thing that spoiled my experience was going to pay for my items. The girl on the till was... See more
Company details
About Gordon Rigg Garden, Home & Leisure
Information provided by various external sources
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contact info
Rochdale Road, Walsden, OL14 7TJ, Todmorden, United Kingdom
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3.8
Great
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
23 April 2024
Another very enjoyable visit to Gordon…
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are pleasant and helpful. The displays throughout the store are very well designed and tempting. Can’t wait for our next visit.
29 April 2024
Unprompted review
Found exactly what I was looking for…
Found exactly what I was looking for very easily & delivered extremely quickly. Excellent service.
15 April 2024
Really helpful people on the customer…
Really helpful people on the customer service desk. 🙂
29 March 2024
Amazing service super fast delivery 👌…
Amazing service super fast delivery 👌 defo buy again
4 April 2024
Well made obelisks Great service and delivery
Great service and delivery! Bought 4 obelisks made in the uk they seem well made and sturdy.
28 March 2024
The men that helped me get my garden…
The men that helped me get my garden furniture in my car were absolutely amazing. Top class service.
26 March 2024
Easy to order on line and very friendly…
Easy to order on line and very friendly drivers who delivered my bulk buy of compost and bark.
12 March 2024
Loud music
I've always really liked Gorden Rigg Walsden and the most recent Improvements have really put the store amongst the best . However the one thing that spoils the experience for me is loud music quite blaring. Gardening is supposed a quite peaceful , natural mindful thing. I found it hard to concentrate. Something gentler to create a calm ambience would be better .
28 March 2024
Unprompted review
Reply from Gordon Rigg Garden, Home & Leisure
Thank you for your feedback. We are sorry to hear that the volume of the music instore negatively impacted your shopping experience with us. I have passed your feedback on to management for them to look in to and address. We hope that this has not deterred you from visiting us again in the future.
Just to mention a lady who works on…
Just to mention a lady who works on customer care (I think she’s called Jackie) at Rochdale Gordon Riggs, thank you for your help and service, when I bought a wooden bench and a few other things. It shows how hard you work and a good asset to the company.
Very grateful
Maggie.
22 March 2024
Unprompted review
Helpful delivery driver
All items delivered in good time by helpful and friendly driver who unloaded the purchases in the right place for me in the garden.
12 March 2024
The service is always really good…
The service is always really good whether in store or over the phone. Good prices and quality. We use them for garden furniture, plants and tropical fish and very happy.
22 February 2024
REALLY QUICK DELIVERY AND AN EXCELLENT…
REALLY QUICK DELIVERY AND AN EXCELLENT PRICE!
19 February 2024
I ordered a piece of garden furniture…
I ordered a piece of garden furniture and in basket displayed courier costs if £50 which was paid. I then received an email advising that they would not post item out at charge of £50 and in fact wanted £110!! No option of honouring a ‘mistake’ as they said on their website and refunded instead. Terrible customer service and be aware of their website and ordering!
9 March 2024
Unprompted review
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you have a negative experience when purchasing a piece of garden furniture from us. Unfortunately we have had a glitch within our system which has caused the delivery charges on our website to become incorrect on larger items which is why a member of our staff asked you not to order the egg chair which you ordered until the issue was resolved when you contacted us via phone before placing the order. Our web developers are currently working to resolve this and we are hoping that this issue will be resolved within the next 24 hours. Unfortunately due to the size of the piece of furniture which you ordered, it can only be delivered on a pallet which costs us over £100 which is why we gave you the option of paying the correct delivery costs or a full refund. Here at Gordon Riggs we pride ourselves on providing excellent customer service and we are disappointed to hear that you feel we fell below these high standards.
I requested that a happy birthday and…
I requested that a happy birthday and who it was from be written on the card. This Was not done.
20 February 2024
Reply from Gordon Rigg Garden, Home & Leisure
Thank you for your feedback. We are sorry to hear that you were disappointed with you recent purchase from us. I have passed your feedback on to our web sales team to ensure that customer notes are not missed in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.