We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
Company replied
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more
Company replied
Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
272K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My order didn't arrive
I have no product to review as it still hasn't been delivered. We've had to cancel a camping trip which we'd already paid for because the tent never arrived, so not only have we lost money from our booking, getting a refund for the missing tent has been a very slow and still unresolved process.
22 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was helped by Sean L
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solution. Will be back again
4 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Nicole was patient professional and very knowledgeable. I received a 5 star service in my purchase of hiking boots for my Iceland trip. She really went the extra mile. Never had such an amazing customer service experience. Thanks Nicole
8 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Bought 3 items online
Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and organise a refund. I received a confirmation of refund email the same day and the refund shortly afterwards. Excellent products, very efficient online system and very helpful instore staff. Overall - excellent customer service.
29 August 2026
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The tent had a hole in the side
The tent had a hole in the side, and I believe it had been returned by someone else previously (several clues for this). Not impressed on this occasion.
29 August 2026
The store is spacious and well laid…
The store is spacious and well laid out. Staff are friendly. Bought a jacket today. Almost got charged £10 more as the till price was incorrect. Unfortunately the security tag had not been removed, but did not activate when I left the store. The tag may have ink in it so I need to travel approx 22miles for the store to remove it.
8 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Myself and my partner went in needing…
Myself and my partner went in needing help with walking boot fittings and backpack fittings. Tom was very helpful throughout it all very informative and gave great recommendations and advice
8 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from sales assistant…
Excellent service from sales assistant Bethany tonight! Polite, helpful and patient 😁. Also lovely service from the man on the till. Didn't get his name but he said it was only his third week! Whoever is training staff is doing a great job
8 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good experience
Ged was a great help with choosing hiking trainers and a bag for an upcoming trip, thank you!
8 September 2026
Unprompted review
Reply from GO Outdoors
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I would just like to give a shoutout to…
I would just like to give a shoutout to the young man named Matthew at the Southampton store. He was extremely knowledgable when it came to giving me advice when in the shoe department.
1 September 2026
Unprompted review
Reply from GO Outdoors
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Got served by a man called Matthew he…
Got served by a man called Matthew he was absolutely brilliant at giving me fishing advice. Many thanks.🙂
5 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful people
Andy and Neil in Cheltenham were both extremely helpful in choosing the right kit for me.
8 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Lovely young lady at the checkout…
Lovely young lady at the checkout called Phoebe. Very helpful and pleasant.
8 September 2026
Unprompted review
Reply from GO Outdoors
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very happy to visit the Nottingham store.
I was today to by for my sun stuff for DofE, and with no camping experience I was very struggle to decide what need, but I meet Hannah, Maria and Sofia where helping, and spend a lot of time with me and my son to find everything needs. Was very helpful and thank you to understand me and helping us. For me was a second time to visit Nottingham store, and I liked, very tide and a friendly staff.
8 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thank you to jenni
Jenni was a great help and offered a friendly service at the tills. Thank you for making our shopping a nice experience.
8 September 2026
Unprompted review
Reply from GO Outdoors
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A very helpful assistant advised that I…
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
8 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great place to get outdoor things
Great place to get outdoor things, easy to find stuff. Jenni was very helpful and checkout was fast👍🏼
8 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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