GO Outdoors Reviews 

271,739
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated store team for being exceptionally helpful, friendly, and patient when guiding visitors through their various purchases. Shoppers truly appreciate the high quality of the products, noting that discovering the right outdoor gear is simple, well-supported, and entirely satisfying. However, some customers also noted specific frustrations regarding problematic online orders, missing security tags on clothing, and unexpected delivery delays from couriers. A few people also experienced communication barriers with certain store staff members or found that online customer service failed to meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Product

Reviewers mention positive feedback about product quality, noting that items such as jackets, walking boots,... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who consistently go above... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members who go above and beyond to... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 5 out of 5 stars

VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more

Company replied

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 5 out of 5 stars

My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

272K reviews

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4.5

All reviews

(271,739)

35,367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t shop for long!!!!!

Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who served us were absolutely fantastic. We spent nearly £500 in just this one visit. BUT Just got a PARKING TICKET through the post charging me £60 for going over your two hour limit by ELEVEN MINUTES. No signs to say you have a Limit? 😡😡😡😡😡😡😡😡😡😡😡 I have shopped here a lot over the years and never had a ticket before.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Normal excellent price and service

Normal excellent price and service

31 August 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Liz’s customer service was top notch at checkout!

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Linn was extremely helpful great…

Linn was extremely helpful great customer service

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

I v order some stuff for next day and…

I v order some stuff for next day and it didn’t arrive on time (paid extra for next day) and l v called costumer service day said they gonna pay me delivery charge back last week still nothing!!!! Your customer service useless and liarw

29 August 2026
Rated 5 out of 5 stars

Thankyou Callum and evening crew

Thankyou Callum and evening crew, you were very helpful and made shopping very easy! We love this store and will definitely be returning!

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had great expierence buying hiking…

Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

I have used this shop on a number of occasions…

I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the second dispensed the required information a little like he may have been giving a quick lesson in what waterproof means and pointed out that these are the jackets we have, take it or leave it. The third person behaved as if he has been trained by the second person I spoke with and excelled in that level of customer service.

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Abundance of choice

Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely nature and made a welcome change to the very often negative response received in 'other' shops. Will definitely be back to shop and will sign up to the Members scheme.

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Viv being super smiley and helpful!!

8 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service very welcoming

Great service very welcoming
Need more people like mathew

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful, pointed me towards everything I needed

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I bought some new walking shoes today,I…

I bought some new walking shoes today,I got great advice and help from Jade and Christine who were very knowledgeable about the product.
Very pleased with my purchase👍
P Ashton

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Small cadac. Excellent purchase

Fast delivery, good price and excellent quality

24 August 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service by Jess.

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really freindly staff

Really freindly staff

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service and brilliant products!

We came to Go Outdoors as have a camping trip planned next weekend. We ended up buying a table and air mattress which both appear great!
When paying, we were asked if we wanted to join the go outdoors membership. The cashier was brilliant at promptly signing us up, saving us a lot! She went above and beyond by asking if we had any military or blue light card. I wouldn’t have even thought to ask so this saved us even more!
Overall great value for money and brilliant, helpful and kind staff. Great service!

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kyle is an absolute hero

I’ve been here last Thursday to pick up my new bike and Kyle was incredible. Helped me pick the bike that was right for me and did the checks on the same day.

My partner came back today with her bike which she bought second hand. Kyle did a full check on it and adjusted all her brakes and was again fantastic.

Incredible service.

10 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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