Great customer service, especially Cheryl on the tills, very friendly and helpful. Only knocked a star off because they didn't have the shoes I wanted but I did get some similar.
Company replied
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See what reviewers are saying
The staff that served me, the chap on the boot/shoe section (Sorry, don't know his name but it was Sunday March 22nd at about 14.20) and Cheryl on the till, both offered excellent customer service.... See more
Company replied
Good value stuff found and bought. Cheryl served us very efficiently with a pleasant smile. For those not local, Marshall's cafe next door does excellent cakes and lunches.
A great shop for outdoor supply , clothing and gadgets. Even if you don’t need anything worth visiting , you probably won’t leave empty handed. Special Thank you to Cheryl for your friendly servi... See more
Company replied
Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
Asks customers to review
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Good value stuff found and bought
Good value stuff found and bought. Cheryl served us very efficiently with a pleasant smile.
For those not local, Marshall's cafe next door does excellent cakes and lunches.
12 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great choice available
Great choice available, both on-line and in store. Very competitive pricing for members.
28 July 2026
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Great experience, very welcoming and staff always seem to enjoy what they do
28 July 2026
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Popped into the Berwick store last…
Popped into the Berwick store last month whilst on holiday in Northumberland we met the lovely Cheryl at the checkout who was such a delight to chat to and gave great customer care she also gave us some treats for our dogs when she discovered we had left them outside in the camper van 🐕🐕
6 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
Great customer service, especially Cheryl on the tills, very friendly and helpful. Only knocked a star off because they didn't have the shoes I wanted but I did get some similar.
6 August 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good experience checkout staff…
Very good experience checkout staff member Cheryl was most helpful...a great experience.
6 August 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Served by Cheryl
Served by Cheryl. Top person! Made shopping a good experience…..and that comes from someone one who doesn’t like shopping!
5 August 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Well done Cheryl.
The sales assistant was Cheryl and she was everything you would expect from a good sales assistant.
She was polite, friendly and very patient, when I asked to renew my Go Outdoors membership, which she did very quickly. A very pleasant shopping experience!
5 August 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Cheryl from Berwick
Cheryl was so helpful, happy, made a fuss of our dogs 🐶 and sorted us out with membership plus the military discount. Lovely lady.
2 August 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Well stocked large store
Love this store. Great choice friendly staff. Cheryl was very friendly.
30 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Cheryl and J.Benton
Amazing service from Cheryl and J.Benton during the purchase of a child’s bike. Super quick and a such a friendly experience - more welcomed after a drama created by Halfords!
31 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helped by Cheryl who knew her stuff and…
Helped by Cheryl who knew her stuff and was super friendly.
31 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl is so welcoming and lovely…
Cheryl is so welcoming and lovely unfortunately didn’t take up her offer of marshmallows. Wonderful place to walk around and take a look at.
31 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Always good service.
29 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I was served by Cheryl
I was served by Cheryl, she was very helpful and knowledgeable also polite and respectful.
Thank you Cheryl
29 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Both the gentleman in the boot section and Cheryl on the till we're amazing. So friendly and helpful. Would definitely recommend Go Outdoors Berwick
29 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Served by the lovely Cheryl today
Served by the lovely Cheryl today, kind and cheerful. Brilliant customer service
29 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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