The GoldMonkeys Reviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the remarkably fast and transparent service, explaining that postal kits are fully covered and payments arrive in bank accounts almost immediately after offer acceptance. Reviewers deeply appreciate the fair pricing, noting that final quotes frequently match or exceed expectations even when precious metal market values fluctuate. Additionally, many customers frequently describe staff interactions as exceptionally polite, reassuring, and genuinely professional throughout the entire selling journey. Conversely, a small portion of people felt that specific valuation adjustments or returned items lacked complete clarity during their transactions.

What people talk about most

Service

Customers report widespread satisfaction with the service, highlighting an exceptionally fast, smooth, and... See more

Payment

Consumers find payment to be extremely positive, highlighting the remarkable speed and fairness of the... See more

Price

Customers consistently note positive experiences with price, describing quotes as very fair, transparent, and... See more

Staff

People report positive experiences with staff, describing them as very professional, thorough, and friendly.... See more

Product

Clients share positive opinions on product, reporting great satisfaction when selling old or broken jewellery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(469)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

28 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

28 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great Service

Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Walsh,
Thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very happy!

Speedy, transparent and efficient.
My pack was sent to me quickly, it had clear instructions and was easy to send back.
I got a very good quote for my gold, no charges or fees.
Once I accepted the offer, the money was in my account within the hour.
Great service, would highly recommend.

22 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Vic,
Thank you very much for reviewing us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Would 100% recommend

Would 100% recommend. So easy to do! Put my gold weight online, had a quote. Also informed the value of gold had increased since my quote, then received an amended quote. Postage bags came, sent off and an email received to say received and processing! Money was in my bank in no time. I was nervous sending a lot of gold rings, but researched and looked at the reviews! Their price was the best as I did shop around, plus the more gold, the price goes up! Thank you so much.

21 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for writing a review! We do indeed pay more, the more tou send in, and are delighted to do so.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

These people are the best if you want to sell your gold.

I had doubts and concerns as I've never used anything like this before but the reviews were good and the prices paid seemed to be the best around. I was reassured all along the way. My constant messages were answered almost immediately with a personal, friendly reply. I had nothing to worry about at all. They paid me far more than I was expecting, almost immediately after I had agreed the offer. I will definitely recommend and use again. Thank you.

21 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Steer,
Thank you very much for writing a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing service

Amazing service! Absolutely seamless process. On receipt of my gold I was paid the price quoted and the funds were in my bank as soon as I accepted the offer. I was quoted 50% of the price by a high street jeweler so I’m very pleased with this service and would highly recommend for selling unwanted gold items.

14 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Miss Carroll,
Thank you very much indeed for your kind review! We're glad that you got a higher price with us than with the high street shops.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good service from GoldMonkey

The service I received from GoldMonkey was quick, efficient, and very fair. The price they paid me was more than initially offered as the weight of the gold was slightly higher than I estimated, and the price of gold had increased slightly also. Would definitely recommend.

9 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Alan,
We're delighted you were happy- thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

The service provided was professional

The service provided was professional, efficient, and highly reliable.The process was smooth, transparent and handled with care throughout. I am satisfied with the overall experience and would confidently recommend their service.

7 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sushma
Thank you very much for your review, we are delighted you were happy!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service

My gold and silver was received and a quote sent the day after Id sent it in the post. The quote was higher than originally given which was a nice surprise plus I got an extra £10 for sending the gold within 48hours. The payment was in my account the same day ! Very impressed with their service.

19 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Samantha
Thank you very much indeed for tour review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

karen

Very fast and professional and the offers are very good

12 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karen,
Thank you very much indeed for taking the time to leave a review and for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Five star

Needed money for xmas and had an old gold ring that was just lying in box, I got in touch with these guys and they sent out an insured mail bag to send my gold into get a quote and within 1 day I had my very very fair money in my account ⭐️⭐️⭐️⭐️⭐️

12 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Anderson,
Thank you very much for choosing us and foe leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Just brilliant really

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I ended up with more than I had hoped. Having never sold my jewellery before , I was apprehensive about selling online but I would not hesitate to deal with them again and also to recommend them to others.

12 December 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
We are so happy that you had a good experience dealing with us. Thank you for choosing the GoldMonkeys!
Best wishes
The GoldMonkeys

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