Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About The GoldMonkeys
Written by the company
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
Contact info
PO BOX 860, Bedford, MK45 9ET, Bedford, United Kingdom
- 08006889230
- hello@goldmonkeys.co.uk
- www.goldmonkeys.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
Perfect process. Had an amazing increased quote the same day they received the gold. Defo recommend

Reply from The GoldMonkeys
good all round deal and very polite…
good all round deal and very polite staff.Thank you.

Reply from The GoldMonkeys
Perfect from start to finish
Perfect from start to finish. Was a little concerned doing this via post vs high street but Michael and Gold Monkeys made this process as smooth as it possibly could go with outstanding communication. If your considering a online gold buyer, then stick with these as you wont be disappointed!!

Reply from The GoldMonkeys
A very trustworthy company
A very trustworthy company. I sent them an item that I thought wasn't very valuable, and they were honest, valuing it much more and even updating the gold price, which had risen in the days between sending and receiving the envelope. Excellent service. I recommend them and wish them much success.

Reply from The GoldMonkeys
Wow!
Wow - I thought good olde fashioned service had died!
Great company
Pre paid envelope was posted to me weds
I posted back on thurs
I got paid friday!
Whats not to like!

Reply from The GoldMonkeys
Quick response and payment made…
Quick response and payment made effortlessly within days. Thank you Goldmonkeys.

Reply from The GoldMonkeys
Amazing customer service - five stars plus!
Fantastic customer service, communication and price - thank you.

Reply from The GoldMonkeys
Excellent service,easy to use.
Excellent service,easy to use.
Would highly recommend if you have old unused gold.

Reply from The GoldMonkeys
Fantastic service
Fantastic service, so quick and effortless. Would definitely use them again and recommend.

Reply from The GoldMonkeys
Fantastic service
Wow! If I hadn't read about GoldMonkeys in the Telegraph, I probably wouldn't have trusted the service. Within 24 hours I have received a great payout direct to my bank account for some old gold jewellery which had been stuck in the drawer for years. Excellent service and communication. Highly recommended.

Reply from The GoldMonkeys
Thankyou Micheal at Gold Monkeys
Thankyou Micheal at Gold Monkeys
Very personable
A very competitive offer
Extremely prompt with payment
Will definitely use again

Reply from The GoldMonkeys
We have used GoldMonkeys twice now and…
We have used GoldMonkeys twice now and on both occasions the transaction has been both a pleasure and very fast, once agreed your funds are in the bank within a couple hours! Michael was a pleasant and professional person to deal with. Oh, and there is an extra £10 for an early response. Win, win!

Reply from The GoldMonkeys
Quick and easy
Quick and easy , prepaid envelope for tracking .Even let me know prices had gone up and adjusted my quote accordingly.

Reply from The GoldMonkeys
The best gold buyers
I've sold gold to Gold Monkeys twice now, always a good price and the money is always paid in fast... plus they give you an extra £10 if you sell at least £150 worth of gold and send it to them within 48 hours of receiving the gold pack. 😁

Reply from The GoldMonkeys
Hassle free and first class service
Hassle free, swift and transparent service. Great communication and super fast payment.

Reply from The GoldMonkeys
Good price and good communication
Good price and good communication! Two main things in a deal!! I would definitely use them again..

Reply from The GoldMonkeys
Wow just Wow SUPER GOLDMONKEYS
Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank account within a few hours of receiving the confirmed value. Soo impressed I have found more bits sitting in drawers that never seen the light of day so have requested another Special Delivery bag to send that off. If you want to sell broken gold or silver for any reason I totally recomend The Gold Monkeys 5 STARS

Reply from The GoldMonkeys
Had 3 quotes and GoldMonkeys were the…
Had 3 quotes and GoldMonkeys were the highest! Fast response and fast money transfer. Will definitely go back!

Reply from The GoldMonkeys
Easy to deal with
Easy to deal with. Simple to send my items. Quick payment. Will use again.

Reply from The GoldMonkeys
Really fast and honest service
Really fast and honest service, would definitely recommend 👌

Reply from The GoldMonkeys
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







