The GoldMonkeys Reviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient service, noting that payments are safely transferred directly into their bank accounts within just a few hours. People frequently highlight that the website is clear and easy to navigate, while staff members are consistently described as polite, professional, and extremely helpful. Consumers are particularly happy with the very fair prices offered, which often exceed initial expectations due to accurate valuations and rising precious metal market rates. Reviewers state that the entire transaction is completely hassle-free, transparent, and supported by convenient prepaid postal packs that make selling unwanted items totally straightforward.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the smooth and transparent process from start... See more

Payment

Clients share positive opinions on payment, highlighting the remarkable speed and fairness of the... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are fair, transparent,... See more

Staff

Customers report extremely positive experiences with staff, highlighting their professional, friendly, and... See more

User experience

People report high satisfaction with the user experience, describing the whole process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(469)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect process. Had an amazing increased quote the same day they received the gold. Defo recommend

12 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Jones,

We're delighted you were happy with us!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Was a little concerned doing this via post vs high street but Michael and Gold Monkeys made this process as smooth as it possibly could go with outstanding communication. If your considering a online gold buyer, then stick with these as you wont be disappointed!!

4 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Hobbs,

We're delighted you were happy with Michael and GoldMonkeys!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

A very trustworthy company

A very trustworthy company. I sent them an item that I thought wasn't very valuable, and they were honest, valuing it much more and even updating the gold price, which had risen in the days between sending and receiving the envelope. Excellent service. I recommend them and wish them much success.

3 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Chandelier,

Thank you very much for your review; we pride ourselves on our honesty so are delighted you were happy with us

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Wow!

Wow - I thought good olde fashioned service had died!
Great company
Pre paid envelope was posted to me weds
I posted back on thurs
I got paid friday!
Whats not to like!

28 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mel,
Thank you very much indeed for your review! We try and do the very best by every customer so it's wonderful when we can make a difference. Your review will mean a great deal to the team.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing customer service - five stars plus!

Fantastic customer service, communication and price - thank you.

24 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Suzanne,
Thank you so much for leaving a review, we are delighted you were happy with your service!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service,easy to use.

Excellent service,easy to use.
Would highly recommend if you have old unused gold.

21 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Paula,
Thank you very much indeed for recommending us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Fantastic service, so quick and effortless. Would definitely use them again and recommend.

19 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Janette
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Wow! If I hadn't read about GoldMonkeys in the Telegraph, I probably wouldn't have trusted the service. Within 24 hours I have received a great payout direct to my bank account for some old gold jewellery which had been stuck in the drawer for years. Excellent service and communication. Highly recommended.

19 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Pass
Thank you very much for your review, we're delighted that word is getting out about us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Thankyou Micheal at Gold Monkeys

Thankyou Micheal at Gold Monkeys
Very personable
A very competitive offer
Extremely prompt with payment
Will definitely use again

17 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Paine
Thank you very much for your kind words! We will pass on your feedback to Michael.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

We have used GoldMonkeys twice now and…

We have used GoldMonkeys twice now and on both occasions the transaction has been both a pleasure and very fast, once agreed your funds are in the bank within a couple hours! Michael was a pleasant and professional person to deal with. Oh, and there is an extra £10 for an early response. Win, win!

16 November 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Miller,

Thank you very much for choosing us a second time!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Quick and easy

Quick and easy , prepaid envelope for tracking .Even let me know prices had gone up and adjusted my quote accordingly.

16 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Gabrielson,

Thank you very much for your kind review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

The best gold buyers

I've sold gold to Gold Monkeys twice now, always a good price and the money is always paid in fast... plus they give you an extra £10 if you sell at least £150 worth of gold and send it to them within 48 hours of receiving the gold pack. 😁

16 November 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review and for choosing us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Hassle free and first class service

Hassle free, swift and transparent service. Great communication and super fast payment.

16 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello

Thank you very much indeed for leaving us a review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Good price and good communication

Good price and good communication! Two main things in a deal!! I would definitely use them again..

30 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Riley,
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Wow just Wow SUPER GOLDMONKEYS

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank account within a few hours of receiving the confirmed value. Soo impressed I have found more bits sitting in drawers that never seen the light of day so have requested another Special Delivery bag to send that off. If you want to sell broken gold or silver for any reason I totally recomend The Gold Monkeys 5 STARS

24 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Eve,
Thank you very much for your review and we're delighted you chose to use us a second time!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Had 3 quotes and GoldMonkeys were the…

Had 3 quotes and GoldMonkeys were the highest! Fast response and fast money transfer. Will definitely go back!

22 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karolina,
Thank you very much indeed for leaving us such a positive review! We're delighted you were happy.
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Simple to send my items. Quick payment. Will use again.

20 October 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Andrew,
Thank you very much!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Really fast and honest service

Really fast and honest service, would definitely recommend 👌

17 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Chris,
Thank you very much indeed for leaving us a review! Glad you were happy with us.
Best wishes
The GoldMonkeys

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