Gateway - Everything Property Reviews 

Chay He came to check my fire doors He arrived at the time I had requested; the visit went very smoothly and He was very friendly. Thank you very much, Anna.

They have been managing our building for over a year I believe. I was one of the few people that was telling to the other (many) residents to be patient and give Gateway time to familiarise themselves with the issues we have and prove their value. I have also never complained all this time despite lack of clarity on communications. This until recently when they asked to pay for faulty fire doors for our flats. We have escalated this to the relevant regulator as there were more than 20 (?) new-built flat doors in our complex that were found faulty. I am not an engineer but this seems a clear indication that there was something wrong when they were first installed. They did not want to examine this aspect and they are charging us (the leaseholders) instead. The regulator is following up.
Further to the above, we were left last weekend (for 3 days actually) without internet for the extraordinary reason that Gateway had not paid (or followed up with paying) a building electricity bill. Hard to believe this. My partner asked via email twice what happened and there has been no response whatsoever. Another resident shared a text by Gateway that they received, that’s how we know. The only information we receive from Gateway this past year or so is to pay bills. That’s all. We are so disappointed.

Kane Tomlin came for a fire door inspection, he was friendly and efficient.

Kane came today to our flat to inspect our fire front door. He was very professional and very friendly and helpful with all our questions. 5 star service.

So pleased with how my sale went. Communication via Emma was excellent. It all went so smoothly. Would definitely recommend.

Chay came to look at our fire doors, was very friendly and quick - thank you very much

Chay was amazing, nice and friendly and got the job done effectively and quickly would definitely recommend him to check your fire doors.

I have to say I have only ever had a positive experience when dealing with Gateway in relation to any issue raised. Brilliant customer service and high standard of work carried out on the estate grounds. Thankyou

Chay Rosson come to check my fire door, he was fast friendly and efficient

5⭐️

Chay visited for my annual fire door check. Really polite and friendly and helpful for someone just moved into the building

Very informative and well explained. Chat was very helpful.

Chay Rosson is a very friendly staff member in the maintenance operative team who was quick and efficient with the fire door checks so huge thank you to him

Chay was really thorough with his inspection and gave great explanations to what he was doing. All round a smooth experience with the fire door inspection.

Chay was very person-centered and conducted the inspection very quickly and professionally.

Kane tomlin is a good employer & he explains everything to me.

Terrible company to deal with and overcharge in my opinion. I was on holiday and came home to two letters, the second demanding an extra charge of £25 plus VAT for late payment. Tried to contact the company on the phone, but after waiting 15 minutes gave up.

Kane Tomlin attended today to check the fire door. He was professional, friendly, and clearly explained what work needs to be done after the assessment. Great service.

Saffron was very helpful

Gateway organised my fire door inspection efficiently. Chay the inspector was friendly, professional and completed the inspection quickly.

I've had a great experience with Chay Rosson, who inspected our front door for fire safety. Very professional, friendly would highly recommend!