Gateway - Everything Property Reviews 

1,663
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 502 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, often highlighting their helpfulness and approachable demeanor during interactions. Many people appreciate the exceptional customer service, noting the personalized and reassuring approach they receive. Reviewers are particularly impressed with the quick response times, with issues often resolved promptly and efficiently. However, some customers also noted significant issues with communication, describing it as virtually nonexistent or unsatisfactory when it did occur. A small portion of people felt dissatisfied with the actual service provided, citing delays in fixing problems and a perception that management was often absent or ineffective. Additionally, some people mentioned concerns about price, with service charges increasing while services appeared to be cut.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their professionalism,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising professional,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Response time

Customers had positive experiences with response times, with many praising prompt and quick replies to their... See more

Price

Users describe negative interactions with price, with many reviewers feeling overcharged and reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more

Company replied

Rated 5 out of 5 stars

Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more

Company replied

Rated 5 out of 5 stars

Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more

Company replied


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,663)

491 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

We recently used Gateway Conveyancing for the purchase of our new home, and we couldn't be happier with the service we received. We had dealing with both Kerry Coleman and Emma Morris and I must say both ladies are so friendly, knowledgeable and easy to deal with, nothing is too much trouble.

From the very beginning, the team was professional, friendly, and incredibly efficient. What really stood out was that we never had to chase for updates—they were always one step ahead, keeping everything on track and ensuring we were informed at every stage of the process.

Buying a property can be a stressful experience, but Gateway Conveyancing made the process feel straightforward and seamless. Their communication was excellent, they responded promptly to any questions we had, and we always felt confident that our purchase was in safe hands.

We wouldn't hesitate to recommend Gateway Conveyancing to anyone looking for a conveyancing solicitor. Their professionalism, attention to detail, and outstanding customer service made all the difference. Thank you to the whole team for helping us complete our purchase so smoothly. A thoroughly deserved five-star service.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Gateway Manage the Laundry Works Watford

Gateway Manage the Weston Homes Laundry Works Watford.

They have managed the site for nearly two years, put up fees by 15-17% annually.

Fail to empty bins, manage social housing tenants, fail to ensure fire doors are compliant, fail to fix door entry systems, fail to hold Weston Homex the developer accountable for new build defects and illegally pass on costs tk lease holders. Manage to waste money on sending all communications by post using very expensive paper. Manage tk gave a legal team to quickly send threatening letters and over charge legal fees for minor changes like a change in tenant, they will charge £180 to update records that should be a five min admin task.

They have left the whole complex with multiple buildings this weekend with no internet and in one building no communal power for critical infrastructure like fire systems due to an unpaid bill for services used by Weston Homes when they built this development.

All avoid either of these companies as they are just white collar criminals.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Outstanding electricity bill at development

Today our building experienced an electricity outage, which also left us without internet and security systems. We have been informed this was due to an outstanding bill left unpaid by Gateway.

After residents have paid significant amounts to this management company to run and maintain the development, it is completely unacceptable that we are now facing a lack of security and internet because of poor management.

Please don’t be misled by the fake positive reviews. What has been happening in our development recently is unbelievable, and residents deserve far better than this.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Kane Tomlin

This review is not about Gateway as a company but is about Kane Tomlin ( the safety door inspector). Kane was professional and Helpful throughout, he spoke through actions and what he was doing. The visit was quick and efficient.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

We have been forced to use Gateway as our new build estate management company and have found their service to be terrible. They have taken on the estate prematurely when it wasn’t yet finished by the builder, work that has been promised to be done by them and the builder hasn’t been done leaving residents to take it upon themselves to have to maintain areas themselves. They add additional charges onto billing if you are disputing the service they are providing and the staff constantly fob you off.
A recent site walk around was very unprofessionally handled and organised for a day when they were hoping many people wouldn’t be able to attend and try to manage a site from 100’s of miles away.

16 July 2026
Unprompted review

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