Pier Management Limited Reviews 315

I’ve recently been dealing with Pier Management regarding a lease matter, and my experience so far has been very positive thanks to the help of both Theresa Jarman and Mark Frood. Theresa was my first point of contact and was friendly, informative, and quick to direct me to the right team. Since then, I’ve been dealing with Mark, who has been consistently responsive, clear, and proactive in helping move a long‑stalled issue forward.

We’re not quite at the finish line yet, but the support, communication, and responsiveness from Mark has made the process far smoother and much more reassuring.

I dont how they have a 4 star rating
Charging me £2000 for a Deed a variation & still refusing to not double the ground rent so im stuck with flat sale
Should be ashamed of yourselves!
Ripping hard working people off

Awful, awful experience. Cannot put into words how stressful this has been and how uncooperative and unreasonable they are
AVOID if purchasing where they are the freeholder
- wild building insurance premiums, when asked to justify this with extensive evidence that they are unreasonable they don't want to know
- extremely poor communication, chasing for unpaid fees when an invoice wasnt sent then adding 'admin fees'
- the worst telephone manner and service i have ever encountered, rude, unprofessional, unhelpful.

Great people, excellent communication through email and landline
Easy communication, friendly and very helpful team

A big thank you to Helen for being so helpful and so quick with a query I had. It has massively helped with my onward sale! Thank you!

redirected to the correct department as soon as I called. All staff were polite and efficient. Thank you to Theresa .

Good experience - it took a while to get registered on the system due to our seller not settling outstanding payments but Rebecca was helpful in getting things resolved

I was fortunate that Helen answered the phone when I had a query about selling my flat. The conveyancing process was challenging and Helen responded to my questions in a knowledgeable and straightforward manner,supplying the relevant documents very promptly. Thank you Helen.

Helen Burns provided exceptional customer service. She listened to my request, understood and acted speedily. All in a pleasant manner. What more could you ask? Superb!

I want to thank Helen Burns for greatly assisting with my property sale.

Thanks to her hard workand going the extra mile, I managed to exchange contracts.

Would like to say a huge thank you to Helen Burns! It is very refreshing to come across somebody that is easy to get hold of and helpful. She set clear expectations right from the start and then completely over-delivered on them. Her efficiency is helping us move our sale forward quickly, and we couldn't be more grateful. Thanks, Helen!

Horrid company. Avoid at all costs if possible.

Pier management and in particular Helen Burns was extremely professional and efficient at dealing with a time sensitive issue.
Helen Burns intervention was an absolute God send !

I am an intermittent carer & long time friend of the person who owns the lease granted by Long Term Reversions (LTR) and lives there (Pier ref Alym006) Interalia that person, the lessee, is recovering from recent open heart surgery. She has also had her bowel removed because of cancer &suffers from other debilitating illnesses as well as attacks of Sepsis. I come down from London to see & care for her when I can. I also administer a savings fund for her, which because it is solely a savings fund pays money out only by cash or cheque. I wanted to pay by cheque the Ground Rent to Pier from that account as this was the best way to keep the account records in strict order When I explained this to a man who appeared to be a junior assistant in the Accounts Department, he instantly and aggressively refused my proposal. He spoke aggressively and treated me disdainfully. He also repeatedly refused to allow me to speak to his manager or anyone else in Pier including the finally the MD. I then separately contacted the Manager of Pier Accounts Department. To my surprise this person immediately treated me in a similar most aggressive manner. She took no account of the medical condition of the lessee mentioned above and also aggressively rejected payment by cheque. This she did in a most dictatorial & abusive manner, adamantly insisting that payment could only be made by bank transfer/the internet. As for the cheque in a similar ly abusive manner and tone ahe ordered me cancel it. She seemed to enjoy treating an older person like myself as if I was some inferior species. There certainly there was no trace of respect. I have examined the lease for Alum006, but have found no provision made there for any particular method of payment - and certainly no mandatory method as insisted upon by Accounts Manager. Since I only wished to deal with a respectful person in paying the account I rhen contacted the Pier 'Legal Team.' What a contrast the manner of the Solicitor there was to the abusive behaviour of the Accounts Department. I dealt with an extremely polite and helpful solicitor who has given me permission to here state her name' Gwen Hawthorne. We debated the matter - Instead of dealing with Pier I could have sent the cheque to the Registered or business address of LTR their principal. If rejected
entitlement to pay by cheque as a valid legal instrument could have been tested in Court. Instead, only because of the respect and simple good manners shown by Gemma l Hawthorne I, accepted the business convenience of bank transfer and arranged for the transfer of the monies to the lessee's bank account, and she, despite being so ill so ill, authorised her bank to make payment in full of the sum demanded. I then received an awkwardly framed letter of apology from the Accounts Manager However, this was followed by an aggressive demand from her for payment to be made in full with the alternative threat of legal action if it was not paid. By this time, some four days had elapsed since the monies had been paid in full. How did Accounts not know this? Further, how is it that the letter I sent specifically to the MD of Pier has never met with a reply. Indeed, is he aware of how his Accounts Department deals with people. Might I emphasize that the patience and good manners of Gemma Hawthorne were such a remarkable surprise in the circumstances, that I have gone to the trouble of recording this note. A. Hyman

My sale was taking so long it was making me ill. But the moment I started talking to the Pier Management team my troubles went away. Particular thanks to Theresa who went out of her way to get the paperwork done in just a few days and Rebecca who was so helpful. I have never had such good customer service from any company before. Well done, Pier Management!

This review is about a member of staff who works for Pier Management,Helen Burns, who was extremely helpful during the process of me selling my property. She was a consummate professional in the way she gathered together the information that my solicitor and consequently my buyer’s solicitor required which, in my opinion, was complex and fairly lengthy.

I had an ongoing problem accessing my account for over a month. During that time, I received several standard replies that did not solve the problem. Very frustrating! Finally, Louie Arrowsmith investigated the issue and was able to help me personally.

i was having an issue with paperwork for my house sale, One phone call to Helen at Pier Management and she sorted it out straight away.
Absolutely fantastic and i cannot thank Helen enough for her quick response.

I would like to personally thank Mark Ford. He provide a quick speedy service regarding a land registry query plus ground rent that was due on a property. Great work Mark

Helen Burns, the PSE Administrator at Pier Management, is an extremely efficient & very helpful person with whom to deal. In fact, she has caused me to revise my former, more negative, opinion of the company during my earlier dealings after they were appointed for the development in which we have an apartment. Helen goes above & beyond to help, she is diligent, follows up & keeps you well informed. She is an excellent advertisement for the company. Thank you so much Helen for all your help.