Purchased from them a few times, this last order a WiiM Ultra in Space grey, with a fair few other items. A Silver one turned up, no biggie but not the colour I needed. Spoke to customer service... See more
Company replied
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Phoned Future Shop right at the end of the working day and spoke to the wonderful Hezron (apologies if the spelling isn't correct), he literally put the order together whilst we were on the phone, so... See more
Company replied
The stand is perfect fit for my monitor audio bronze centre speaker C150. The instruction could do with some improvement showing that the direction of lip should face down. But excellent const... See more
Company replied
You dispatched the wrong products TWO TİMES.In addition ; in my last purchase(order no :127136-27.11.2012) I ordered 2 x ISOTEK EVO3 Premier Power Cable Schuko-IEC & 2 x ISOTEK EVO3 Premier Power C... See more
Company details
About Future Shop Ltd
Written by the company
Future Shop UK is an online retailer that specialises in the best quality Hi-Fi cables & Home Cinema cables, as well as AV connectivity solutions. We supply only the finest Hi-Fi cables for audiophiles in the UK and Europe.
Future Shop is an award-winning UK based company with with a large customer base worldwide. We are one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious cables and Hi-Fi accessory brands.
We stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.
At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.
Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:
Contact info
Unit 5, MODA Centre, Stirling Way,, WD6 2BW, Borehmawood, United Kingdom
- 0208 905 1555
- servicedesk@futureshop.co.uk
- www.futureshop.co.uk
4.5
Excellent
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service. Ordered and delivered in 24 hours. Friendly and knowledgeable staff. Very Highly recommended.
6 January 2024
Unprompted review
Reply from Future Shop Ltd
Thank you for your review. It's great to learn that you've found our customer service amazing. Your feedback is a wonderful testament to our team's hard work and dedication.
Thank you for taking the time to share your positive experience.
Ordered a sbooster power supply which…
Ordered a sbooster power supply which was delivered quickly. The manufacturer had supplied all the wrong voltage item in the box labelled as the correct one. I contacted future shop who were great. They arranged immediate return and organised a replacement and suggested alternative options if time was an issue for me as new stock had to be ordered from the manufacturer. Correct Item arrived just before Xmas exceeding expectations. Great service.
22 December 2023
Unprompted review
Reply from Future Shop Ltd
We're incredibly thankful for your 5-star review and for sharing your experience with Future Shop on Trust Pilot. It's great to hear that your order of the Sbooster power supply was delivered swiftly, and we sincerely apologise for the initial mix-up with the voltage.
Your understanding and patience during the resolution process are highly appreciated. We're glad to know that our team's efforts in arranging the return, organising a replacement, and offering alternative options were helpful, especially considering the time sensitivity around the holiday season.
Hearing that the correct item arrived just in time for Christmas and exceeded your expectations is truly rewarding for us. Our top priority is always to provide efficient and accommodating service to ensure customer satisfaction.
Thank you once again for choosing Future Shop and for recognising our service. We look forward to the opportunity to serve you again in the future.
Please don't hesitate to reach out if you have any further needs or questions.
A real pleasure to deal with
Great website with easy navigation and ordering. Placed my order mid-morning on Thursday and received it mid-morning on Friday. Very well packaged too.
15 December 2023
Unprompted review
Reply from Future Shop Ltd
Hi Alistair,
We're absolutely delighted to hear about your excellent experience with Future Shop.
Thank you for taking the time to share your feedback regarding our website's ease of navigation and the efficiency of our ordering and delivery process.
Our team works hard to ensure a seamless shopping experience, from browsing the website to the moment your order arrives at your doorstep.
Please don't hesitate to reach out if we can assist you with anything else.
Thank you for choosing Future Shop, and we hope you enjoy your purchase.
Good Service and Communication
Slight problem with the delivery of my order. NOT FutureShops fault . Communication and resolution was excellent. Thanks Steve. Would recommend and will be using in future.
4 December 2023
Unprompted review
Reply from Future Shop Ltd
Hi Rekekah,
Thank you for taking the time to share your experience on Trust Pilot. We are glad to hear that, despite the slight issue with the delivery, our team, especially Steve, was able to communicate and resolve the situation effectively to your satisfaction.
Your understanding and recognition of the efforts made to address the delivery issue, even though it was not within our direct control, are greatly appreciated. We are committed to ensuring the best possible service for our customers, and your feedback is a valuable affirmation of our team's dedication.
Please don't hesitate to contact us if there's anything else we can assist you with.
Thank you once again for choosing Future Shop. We look forward to serving you again soon.
Top Service!
Good website and an easy way of easy ordering, I was able to select custom length and termination as required. The speaker cables arrived quickly and well packaged. Highly recommend this company for your AV needs.
5 September 2023
Unprompted review
Reply from Future Shop Ltd
Thank you for your positive review. We appreciate your kind words and are glad you had a good experience with us.
We are happy to provide custom length and termination options to make ordering easier, and we are glad your order arrived quickly and in good condition.
We look forward to being your go-to AV supplier in the future.
My review never made it online
I bought an audioquest USB cable from this website as they are supposed to improve audio quality over cheaper cables.
I paid quite a lot of money for the cable, and can't tell a difference between it and a 6 GBP cable from a generic ecomerce website.
I was asked to leave a review of the product so that FutureShop's customers can "make informed decisions". I sent my review off with a low score and justification. It never was accepted on theol website as I can't see it there weeks after the fact.
Either they forgot to upload it. Or they only accept high review scores. The latter would be very concerning if true.
27 July 2023
Unprompted review
Reply from Future Shop Ltd
Dear Mike,
Thank you for reaching out and sharing your concerns. At FutureShop, we value transparency and believe in providing all our customers with authentic reviews to make informed decisions.
I want to reassure you that we publish all reviews, regardless of their score or content, as long as they adhere to our review guidelines and do not contain inappropriate or offensive material. Your feedback is crucial for both us and our community.
Upon checking, I can confirm that your review of the AudioQuest USB cable has indeed been published on our website. Sometimes, there may be a delay in reflecting reviews on the site, or they might not be immediately visible due to site caches or other technical reasons.
If you're having trouble finding your review, I would recommend refreshing your browser or clearing your cache. If you're still unable to locate it, please provide me with the email address you used for the review, and I'll be more than happy to guide you directly to it.
Thank you for your patience and understanding. We appreciate your business and your willingness to share your experiences with others.
Warm regards,
Exceptional service as always
Exceptional service from beginning to end once again. I ordered some speaker cables, they arrived very promptly and were very well packaged. I wholeheartedly recommend this company.
19 July 2023
Unprompted review
Reply from Future Shop Ltd
Thank you for the amazing review. We are so glad to hear that you were pleased with your ordering experience and that the products arrived in a timely manner.
We will continue to strive for exceptional service. Thank you for your support.
Worst people when things go wrong/ just stay away
Worst people when things go wrong. They send a custom built rca cable worth 150/- negative and positive in two different sizes. 3cm longer than the other. And sent the replacement after a week just by RM normal service and lost the parcel. No indication of refund even after an email. When only after authorities involved agreed to refund but it’s nearly two months my money has not been refunded.
After 4 weeks when I copied the email from a met police to me about the matter, Mark from futureshop replied with this
“I can confirm that we have received the order back, thank you. It has been authorised for a refund and this will be done shortly, they are processed in batches by our finance team.
I wonder if I could ask you to ensure that you let us know if the stolen items are recovered at any time and returned to us, we are refunding you on the basis that if there is any recovery financially for the stolen items, the value is passed on back to us. This will include any claims you may have made under insurance. We thank you for your assistance in this matter.”
I am still waiting in their que for the refund.
11 May 2023
Unprompted review
Reply from Future Shop Ltd
Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you may have experienced and appreciate your patience throughout this process. We would like to address the points you raised in your review.
Firstly, we confirm that your refund was processed a few weeks ago. However, please note that refunds can take up to 10 working days to reflect in your account, as outlined in our terms and conditions. We apologise for any delay you may have experienced.
Regarding the length of the custom-built cable, we understand your frustration. Howver, paragraph 9.8 of our terms and conditions state that while we strive to meet the specified length requirements, subsequent orders of the same cable may have slight variations in length. By placing an order for custom-length cables, customers acknowledge and accept the possibility of such variations. Nonetheless, we want to assure you that we value your satisfaction, and as a gesture of goodwill, we exchanged the cables for you.
With regard to the refund process, we have open and responsive communication with you. We have received the order back and authorised the refund, as communicated previously. We acknowledge the importance of promptly processing refunds.
We genuinely value your business and aim to provide exceptional customer service. We apologise for any shortcomings you may have experienced, and we are committed to resolving these matters to your satisfaction.
If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary assistance throughout this process.
Thank you for your understanding and patience.
Excellent products and customer service…
Excellent products and customer service from Hez at Futureshop.
Many thanks!
2 May 2023
Unprompted review
Reply from Future Shop Ltd
Hi Nathan,
Thank you so much for leaving such a positive review about your experience with Future Shop and specifically, Hez. We are thrilled to hear that our products and customer service exceeded your expectations.
At Future Shop, we always strive to provide our customers with the best products and top-notch service, and we are pleased to know that we were able to deliver that to you. We will definitely pass along your kind words to Hez and the rest of our team.
Once again, thank you for choosing Future Shop as your trusted retailer. We appreciate your business and look forward to serving you again in the future.
Record brush order and great customer support
I have ordered an anti-static record brush. The guys reached out to me the next day to let me know that it was not in stock and offered a replacement or a refind. The customer support responded quickly and provided a refund really quickly with no problem at all. Can't complain and would recommend the store.
28 April 2023
Unprompted review
Reply from Future Shop Ltd
Hi Mary,
Thank you for sharing your positive experience with Future Shop. We are sorry to hear that the anti-static record brush you ordered was not in stock, but we are delighted to hear that our customer support team responded quickly and offered you a replacement or a refund.
At Future Shop, we understand the importance of providing prompt and reliable service to our customers, and we are pleased to hear that our team was able to provide you with a hassle-free refund with no issues.
We appreciate your kind recommendation of our store, and we are grateful for your five-star review. We will continue to work hard to meet the expectations of our customers and provide exceptional service.
Thank you for choosing Future Shop, and we look forward to serving you again in the future.
Best regards
Personal and dedicated service
I purchased some reasonably expensive speaker cables from Futureshop and when they arrived, the banana plug on one of them wasn’t quite right, such that it was visibly slightly faulty and didn’t fit the speaker very tightly but it nonetheless worked fine. I left a poor review for the cables on Futureshop website as a criticism of the cable manufacturer not of Futureshop, but I did note in the review that because the cables worked I couldn't be bothered to return them.
The very next business day I got a phone call from a senior guy at Futureshop offering to expedite a return and replacement at no postage cost and making it very clear that they will do anything to ensure a happy customer.
That’s never happened to me before with any other company. I now have great trust and faith in this company and will certainly use them again.
20 March 2023
Unprompted review
Reply from Future Shop Ltd
This is wonderful to hear. Thank you for your kind words, we appreciate you sharing your experience. We work hard to deliver the best customer service possible, and we're so happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.
What Fantastic service
What Fantastic service, put an order in late yesterday (Wednesday) afternoon, Mark (I think that was his name) said it was highly unlikely they could get my order to me today (Thursday) but it would defo come on Friday. It was delivered Thursday. I would recommend this company every time. Thanks very much.
9 March 2023
Unprompted review
Reply from Future Shop Ltd
What an awesome review — thank you so much for the 5 stars! To give our customers a delivery experience like this is our main goal.
Excellent End to End Service
I ordered some speaker cable. The ordering process was easy and delivery was quick and on time. When it came to setting my speakers up I realised I'd ordered the wrong length so I enquired about returning. Their returns process is straightforward, I have been kept informed at each stage and have been refunded in full. Excellent end to end service.
1 February 2023
Unprompted review
Reply from Future Shop Ltd
Hi Ben,
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved promptly and I'm glad to hear that our support team was able to accomplish that for you.
All good returned wrong item I ordered…
All good returned wrong item I ordered for replacement staff were helpful only issue was paying return cost but all sorted got what I was after
18 January 2023
Unprompted review
Reply from Future Shop Ltd
Thank you for your kind words, we appreciate you sharing your experience. We work hard to deliver the best customer service possible, and we're so happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.
Great service and advice
I have used Future shop on a number occasions so when needing advice on loudspeaker isolation I contacted them.
I spoke with Ahad, who explained the options I had, over the next few days Ahad kept in contact with me as he spoke with Isoacoutics. Ahad informed them of the make and size of my boxes.
After listening to Ahad’s conclusions I purchased 8 ISO pucks which arrived the next day. I now have my Elysians sat on these and the sound is tighter and little more focused. Well worth the money and time.
Thank you Future Shop and Ahad. Will
27 September 2022
Unprompted review
Reply from Future Shop Ltd
Hi William,
Thank you for an amazing review and for taking the time to share your positive experience and thoughts. Glad to hear you are delighted with the service. If we can be of further assistance please do not hesitate to contact us
A standard all companies should strive for...
I have called FutureShop today for some advise before making a purchase. First of all, the item was the best price I could find anywhere but forget that. The advise given by Gary on the phone is priceless.
This is my second experience with these guys and the second time they have deserved the highest praise for knowledge and customer care.
I would not consider anywhere else for anything that FutureShop offer. They have without question the best customer experience I have come across in any industry.
29 September 2022
Unprompted review
Reply from Future Shop Ltd
Wow, what an amazing review. Thank you so much for letting us know your thoughts. The Future Shop team work extremely hard to ensure we deliver the very best service for our customers. It's good to know we are reaching our high standards. If we can be of further assistance please do not hesitate to contact us.
Astonishing service
I've bought a few cables from these guys this year. Frankly this company is one of the absolute best you'll ever come across in your lifetime. Every time I speak to them they are so friendly, helpful, enthusiastic, chatty, etc. etc. If things get very technical, they say they'll research and get back to me. Which they then do.
I read lots of other reviews gushing with praise and thought that they seemed too good to be true. But they're all absolutely correct. Ridiculously good, couldn't recommend enough.
Of particular mention are: Mark, Hez and Geoff.
O, and the cables I've bought all make a massive difference to my system. Despite all of the 'objectivists' in the HiFi world disputing this, you need to use your ears, brain and mind. Cables work!
9 September 2022
Unprompted review
Reply from Future Shop Ltd
Wow, what an outstanding review. The Future Shop team work extremely hard to ensure our customers experience the very best service and that the products we supply add real value to your AV systems. Your review confirms we are hitting the mark. Thank you so much for taking the time to share your valued feedback. It is much appreciated.
If we can be of further assistance please don't hesitate to contact us and and we will be delighted to help.
Very cooperative staff.
Very cooperative staff.
I’m pleased with my order.
Marcus Wilson.
18 August 2022
Unprompted review
Reply from Future Shop Ltd
We really appreciate you leaving a review Marcus and we're really happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.
Zero stars
I'm probably never going to use this company. My first contact with them and a gentleman called Mark was initially helpful. However, an email I received today (15.08.22) from another gentleman was so unhelpful that it gave the appearance that they couldn't be bothered. I've never used them before, and it's possible I'll never use them at all
15 August 2022
Unprompted review
I ordered a custom wire at 15:00 and it…
I ordered a custom wire at 15:00 and it was perfectly packaged and delivered by 11:00 next morning they kept me updated all the way through. Excellent service from ordering to delivery.
4 August 2022
Unprompted review
Reply from Future Shop Ltd
Hi Adam, that is wonderful to hear. Thank you for taking the time to share your positive experience. If we can be of further assistance don't hesitate to contact us.
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