Purchased from them a few times, this last order a WiiM Ultra in Space grey, with a fair few other items. A Silver one turned up, no biggie but not the colour I needed. Spoke to customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Phoned Future Shop right at the end of the working day and spoke to the wonderful Hezron (apologies if the spelling isn't correct), he literally put the order together whilst we were on the phone, so... See more
Company replied
The stand is perfect fit for my monitor audio bronze centre speaker C150. The instruction could do with some improvement showing that the direction of lip should face down. But excellent const... See more
Company replied
You dispatched the wrong products TWO TİMES.In addition ; in my last purchase(order no :127136-27.11.2012) I ordered 2 x ISOTEK EVO3 Premier Power Cable Schuko-IEC & 2 x ISOTEK EVO3 Premier Power C... See more
Company details
About Future Shop Ltd
Written by the company
Future Shop UK is an online retailer that specialises in the best quality Hi-Fi cables & Home Cinema cables, as well as AV connectivity solutions. We supply only the finest Hi-Fi cables for audiophiles in the UK and Europe.
Future Shop is an award-winning UK based company with with a large customer base worldwide. We are one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious cables and Hi-Fi accessory brands.
We stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.
At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.
Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:
Contact info
Unit 5, MODA Centre, Stirling Way,, WD6 2BW, Borehmawood, United Kingdom
- 0208 905 1555
- servicedesk@futureshop.co.uk
- www.futureshop.co.uk
4.5
Excellent
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't bother with the price match promise.
Put in a price match request and got nothing back at all. No problem as bought it else where.
6 May 2025
Unprompted review
Reply from Future Shop Ltd
Really sorry we let you down on the price match request. We normally reply the same day, so clearly something went wrong and we are already looking into how we missed your message. If you are open to giving us another chance, drop us a line at servicedesk@futureshop.co.uk or ring the shop and we will honour the price match if the item is still available. Either way, thanks for highlighting the problem.
Your feedback helps us tighten things up so no one else is left waiting.
Great customer service
This is a really customer focussed organisation. They have really strong expertise and enhance that with great customer service. I was super impressed in my dealings with them and will definitely use them again
21 March 2025
Unprompted review
Reply from Future Shop Ltd
Thanks for the great review, Steve. Really glad to hear you felt the mix of expertise and service came through. We appreciate your support and look forward to helping you again soon.
Truly brilliant!
I’ve used Future Shop before. This cable purchase was absolutely outstanding. I ordered one item when I should have specified a pair. An email fixed that. The product is fantastic quality. I had an after sales query with fitting the cable to my amp (which the amp manufacturer and retailer wouldn’t help with) and Future Shop gave me the correct advice quickly and in a friendly manner. A truly brilliant company.
6 February 2025
Unprompted review
Reply from Future Shop Ltd
Hi Paul,
Thank you for your glowing feedback. We’re happy to hear that your experience with Future Shop was outstanding.
Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Great price and great customer service!
Hezron at Future shop was amazingly helpful. He was very patient and thorough in checking the size of top plate I needed for my speaker stands. When I couldn't find the item I needed online, he even processed the order for me. Great price and great customer service!
12 December 2024
Unprompted review
Experience ordering an audio player…
Experience ordering an audio player went smoothly, no hassle.
Customer service was responsive and helpful with precise informations.
Very fast shipping and delivery.
13 November 2024
Unprompted review
Reply from Future Shop Ltd
Hi Pierre,
Thank you for your feedback. It's great to know our customer service team provided precise information and that you were happy with our fast shipping and delivery.
We appreciate your support and look forward to serving you again.
The stand is perfect fit for my monitor…
The stand is perfect fit for my monitor audio bronze centre speaker C150. The instruction could do with some improvement showing that the direction of lip should face down.
But excellent construction full metal black. Would say my ocd is now ordering black bolts off amazon for it lol.
Otherwise perfect stand thanks.
16 October 2024
Unprompted review
Reply from Future Shop Ltd
Hi David,
Thanks for your review.
We're glad to hear the stand is a perfect fit for your Monitor Audio Bronze C150 speaker and that you're pleased with the construction.
We appreciate the feedback on the instructions. it's something we'll definitely keep in mind for future improvements.
And we totally get the black bolt upgrade for your OCD, it sounds like a great finishing touch.
Thanks again, and enjoy your new setup.
Perfect as always
Purchase some Furutech items. Fast shipping, secure packaging, items in pristine condition. Customer service was very helpful regarding my needs. Happy to buy again.
16 August 2024
Unprompted review
Reply from Future Shop Ltd
Thank you for the fantastic review. We're delighted to hear you're happy with your Furutech items and that everything arrived quickly and in perfect condition.
We appreciate your continued support and look forward to serving you again.
I would like to take ths opportunity to…
I would like to take ths opportunity to thank Hez from FUTURE SHOP UK my heartfelt thanks for going ubove and beyond the call of duty in helping me to set up my Astell and Kern DAP. I was on the point of sending the DAP back as being unable to configure it on my Laptop.
This is what makes FUTURE SHOP such a Brilliant company . A staff that communicate and give impecable Customer Service. Many , many thanks again to Hez , Gary and all the team at FUTURE SHOP . My sincere best wishes to you all.
George ( CARDIFF )
24 September 2024
Unprompted review
Reply from Future Shop Ltd
Hi George,
Thanks so much for your kind words and for the 5-star review.
Over the moon to hear that Hez and the team were able to help you set up your Astell & Kern DAP. We’re all about going the extra mile to ensure everything works perfectly for you.
Best wishes from all of us at Future Shop.
I had trouble with the payment while…
I had trouble with the payment while making an order overseas and reached the shop via WhatsApp.
Hezron was fantastic and found a solution to the problem and even helped me correct a mistake I made in the order items.
5 star service.
11 September 2024
Unprompted review
Reply from Future Shop Ltd
Thank you for sharing your experience! We’re sorry to hear you had trouble with the payment initially, but it’s great to know that Hezron was able to sort everything out for you. It’s fantastic that he not only found a solution but also helped you correct your order.
We’re glad you felt the service was 5-star, and we appreciate your kind words.
Happy customer here
Happy customer here. I took the bite for a £500 headphone, that for me is kind of top end I would pay for audio gear. I was glad to have the option for the shipping company I trust...Order...pay...next day I had the item in my hand. Quality item, top service. Thank you.
20 August 2024
Unprompted review
Reply from Future Shop Ltd
Thanks so much for your review. Delighted to hear that you’re happy with your new headphones and that the whole process—from ordering to delivery—went smoothly.
It’s good to know that you appreciated the option to choose the shipping company you trust.
Enjoy your new headphones, and thank you for choosing us.
He’s was fantastic
He’s was fantastic, explaining the technicality of my issue brilliantly. Many thanks.
13 August 2024
Unprompted review
Reply from Future Shop Ltd
Hi John,
Thank you for your kind words. If you ever need further assistance, we're here to help.
Many thanks again.
Future Shop is a place where all my…
Future Shop is a place where all my audio / visual / and data needs have been met and indeed exceeded.
The technical help is concise to the point and super friendly.
In truth initially i was a little unsure as to whether a higher quality ethernet quality cable would make little difference to my interpretation of audio or visual quality.
I stand corrected .
the picture is crisper cleaner.
Lossless audio sounds more detailed.
Great company, offering products that make listening to audio and watching content an altogether different experience.
20 July 2024
Unprompted review
Reply from Future Shop Ltd
Hi Gary,
Thank you for sharing your experience.
Thrilled to hear our technical help was able to help you.
We're glad that the higher-quality Ethernet cable made such a noticeable difference in your audio and visual quality. It's fantastic that you're enjoying a crisper picture and more detailed lossless audio.
Thanks for your kind words and for choosing Future Shop. We're here to make your listening and viewing experiences the best they can be.
Great products delivered quickly
I love that they stock equipment that you just can't find anywhere else, in my case AudioQuest HDMI cables and adapters. Despite the price and scarcity of these things, my two orders arrived really quickly and in perfect order. I had expected to wait a bit longer as maybe they didn't carry expensive stock but each item was delivered next working day. Top marks.
8 July 2024
Unprompted review
Reply from Future Shop Ltd
Hi Graeme,
Thanks so much for your review.
Great to know that both of your orders arrived quickly and in perfect condition. We pride ourselves on our speedy delivery, even for those hard-to-find items.
Top marks to you as well for being such a great customer.
Disappointing customer service
First purchase of SR Purple fuse was good.
Second time not so. I paid for next day delivery and received a notification the next day saying it would be delivered that day but it was not. I contacted Future Shop who just said ‘delivery is 1-2days’. I also mentioned that the expensive fuse had the paper cover coming off and that it looked like a previously returned item. I asked if it would work as intended but initially received no response. Then they said it would work fine but did not offer a replacement. Finally they offered a replacement but dealing with the Future Shop is just plain difficult and disappointing. Avoid.
27 June 2024
Unprompted review
Reply from Future Shop Ltd
Hi David,
Thank you for your feedback, and I’m sorry to hear about your disappointing experience.
I can see our customer service team has been in touch to help resolve the issues.
We received your order on June 27th, and it was shipped the same day using Royal Mail First Class tracked services. This is a 1—to 2-day delivery service and is not guaranteed Next Day. For guaranteed next-day services, we offer options like Royal Mail Special Delivery and Next-Day DPD/DHL services, which are charged at £8.95.
All orders over £99 come with free delivery within 1 to 2 days in the mainland UK. I noticed you opted to pay for Royal Mail tracked services at £3.95, which, as stated, is not guaranteed next-day delivery; hence, it took two days to deliver.
We have refunded the £3.95 postage as you qualified for free delivery and offered to exchange the fuse. Please rest assured, all our fuses sold are brand new, and any items returned by customers within 30 days are marked as ex-demo.
We apologise for any inconvenience caused and appreciate your understanding.
Excellent Customer Service
I recently purchased some new speaker cables but when I had new carpets laid one of the banana plug covers got lost.
I emailed Future Shop asking when I could obtain a cover. I received a quick response from Mark D’Mello saying they would sort it for me. In the next mornings post the cover arrived FOC.
This is the normal excellent customer service I’ve always received from Future Shop and why I always purchase cables, amongst other things, from them.
21 June 2024
Unprompted review
Reply from Future Shop Ltd
Hi there,
Thanks for sharing your experience. Losing a banana plug cover can be a hassle, but I'm glad Mark could sort it out for you quickly. It's great to hear the cover arrived the next morning and, even better, that it was free of charge.
We really appreciate your loyalty and kind words about our customer service. Looking forward to helping you with more purchases in the future.
Ordered a DAC from Future Shop…
Ordered a DAC from Future Shop extremely quick delivery next day A n item that was advertised as included with DAC did not arrive. One pleasant phonecall with a member of staff had the item dispatched and delivered next day. I cannot rate their service highly enough. Will be using them again.
7 June 2024
Unprompted review
Reply from Future Shop Ltd
Hi Darren,
Thank you for your feedback. We're glad to hear that you received your DAC so quickly and that our team was able to resolve the issue with the missing item promptly. We appreciate your kind words and are thrilled you'll be using our services again.
Looking forward to serving you in the future.
Bad Experience which became a good experience
Edit:
Ignore my rant below. I have been personally called with an explanation and it had all been a misunderstanding involving an unfortunate admin error.
I would continue to recommend this company and will no doubt buy again from them in the future.
Recently purchased a Tacima plug extension, payment was fine, so far so good.
A week later, I’m informed by the payment company that the transaction was cancelled by the seller !
No courtesy email from Futureshop, nothing. I found this very rude and definitely wouldn’t order from them again.
15 May 2024
Unprompted review
Reply from Future Shop Ltd
Thank you for updating your review and for your understanding. We're sorry for the initial misunderstanding and any inconvenience it may have caused. We're glad we could resolve the issue and that you're satisfied with our service.
Excellent experience all round
Excellent product, great price, fast delivery, fantastic customer service. My new speaker cable instantly brightened up my Hifi sound, I couldn't be happier. My only regret? I didn't invest in a cable upgrade sooner.
22 February 2024
Unprompted review
Reply from Future Shop Ltd
Hi John,
Thank you for such a glowing review. We're overjoyed to hear about your satisfaction with the product, pricing, delivery, and our customer service.
It's fantastic to know that your new speaker cable has made a noticeable difference in your HiFi sound experience. We often hear that once our customers upgrade, they wish they had done so sooner.
Your feedback is incredibly valuable to us, and we're happy to have been a part of your audio journey. Enjoy the enhanced sounds, and we look forward to being your go-to for any future upgrades.
2 days too late
Due to my amplifier needing to go off for repair/service and delays beyond my control, it turned out that the cable I'd bought was not indeed what I needed. I contacted Futureshop to explain and was told that since more than 90 days had elapsed, there was nothing they could do to assist. I'd had the cable for 92 days but there was no flexibility. The best they could offer was 'put it on Ebay' - brand new, boxed cable, practically unused (just tried to see if it solved a problem) about to go on Ebay. Would put me off spending thousands here on my next streamer.
5 January 2024
Unprompted review
Reply from Future Shop Ltd
We appreciate your feedback and apologise for any inconvenience caused. While we strive to accommodate our customers, our return policy does state a 60-day money-back guarantee, which is more generous than many companies offering only 30 days. Unfortunately, the cable length you ordered at 16m is considered a special order item, and given that it's outside the 60-day period, we regretfully couldn't accept the return to ensure fairness to all our customers. We understand your frustration and apologise for any inconvenience caused.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Bad experience. Won't buy here again.
On arrival of a pair of furutech signal boosters one of the silicone rubber tie down bands was split on it's join. I contacted future shop immediately and explained the problem to Gary. 10 days went by and heard nothing. I contacted future shop again and explained my situation again. I then received an email asking me to explain my situation again. This is rubbish after sale care and is not good enough in 2024. I have been ignored since returning the email and they have also chosen not to publish my review on their own website....vetting customer reviews is not good practice future shop!
10 January 2024
Unprompted review
Reply from Future Shop Ltd
Hi Mark,
Thank you for taking the time to share your experience on Trust Pilot. We are sorry for the frustrations you experienced with the delay in resolving the issue with your Furutech signal booster.
We understand how disappointing it is to receive a product that does not meet expectations, particularly when it comes to a high-quality item like the Furutech NCF Signal-Booster. It is indeed very rare for this product to have issues, and we apologise that your experience was an exception.
Regarding the delay in response, we had to liaise with our distributors as we do not hold spare bands in stock, and this process took longer than expected. Our team did reach out to you via phone and email to confirm the specifics of the issue to avoid any further inconvenience caused by ordering the incorrect part.
Furthermore, our Managing Director made attempts to personally contact you to ensure that your concern was being handled with the utmost care and attention. We value our customers' feedback, and it's never our intention to ignore or dismiss any concerns raised. Your product review has been published on our website.
We appreciate your patience and hope that the replacement band has rectified the issue. We aim to learn from this experience and improve our processes to prevent future occurrences. Thank you for being a valued customer, and we hope to have the opportunity to serve you better in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.