Funeral Guide Reviews 

623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and use, offering a straightforward platform for leaving messages, lighting virtual candles, and making donations. This service is highly valued for providing comfort and support during emotional times, allowing people to express condolences and connect. The staff are frequently highlighted as exceptional, professional, kind, and respectful, making difficult situations smoother for families. However, some customers noted occasional technical difficulties with the website, such as links not working or messages being deleted unexpectedly. A few other people also felt that there were issues with the donation process, specifically regarding unexpected charges or the display of donor names.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Service

Users describe positive interactions with service, highlighting its professionalism, respect, and discretion,... See more

Website

Reviewers highlight positive aspects of the website, often describing it as fantastic, easy to use, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, respectful, and... See more

Product

Consumers find the product to be positive, with many appreciating the ability to light virtual candles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

623 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(623)

582 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely idea

What a lovely idea this is. It will be of great comfort to the bereaved in the months following the passing if their loved one.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolute stars here

Moxons Funeral directors in Scarborough
Absolute stars here, Helen and Kevin took care of everything even with all the complications that arose throughout and made the day so much easier and can't rate them highly enough ❤️

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The funeral company are amazing make…

The funeral company are amazing make you feel welcome very understand and always give the very best they can there services are fantastic I've had a funeral done with this company and wat a fantastic service it was would always recommend to anybody that needs to use them at sad times

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A valuable and practical resource

As a Funeral Arranger, I regularly support families through one of the most difficult periods of their lives, and I have found Funeral Guide to be an invaluable resource.

I particularly value the way Funeral Guide combines practical advice with genuine support. Features such as online obituaries, messages of remembrance, and bereavement resources provide families with meaningful ways to honour and remember their loved ones.

In my experience, Funeral Guide is a trusted, compassionate, and easy-to-use platform that helps both funeral professionals and the families we serve. I would have no hesitation in recommending it to anyone seeking guidance, support, and reliable information following a bereavement.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Respectful and dignifed

This is my second time on this site..
It's a lovely way to leave a comment about your loved one or friend..
You can also find out details of funeral arrangements and more.. I'm glad
McCosh funeral directors use this site..
Very respectful and dignifed.

12 June 2026
Unprompted review

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