Funeral Guide Reviews 

619
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and use, offering a straightforward platform for leaving messages, lighting virtual candles, and making donations. This service is highly valued for providing comfort and support during emotional times, allowing people to express condolences and connect. The staff are frequently highlighted as exceptional, professional, kind, and respectful, making difficult situations smoother for families. However, some customers noted occasional technical difficulties with the website, such as links not working or messages being deleted unexpectedly. A few other people also felt that there were issues with the donation process, specifically regarding unexpected charges or the display of donor names.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Service

Users describe positive interactions with service, highlighting its professionalism, respect, and discretion,... See more

Website

Reviewers highlight positive aspects of the website, often describing it as fantastic, easy to use, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, respectful, and... See more

Product

Consumers find the product to be positive, with many appreciating the ability to light virtual candles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(619)

579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice way to remember a loved one

Funeral Guide has been such a good way of being able to leave messages, photos, and light candles for a loved one. It provides a great way of raising money for charities in the name of a loved one too. I find it easy to use and go back regularly to add to the page more than 3 years after the obituary was set up. Many thanks.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent platform

An excellent platform. I was able to light a candle, leave a message and indicate that I would attend the funeral and the wake. There was a lovely photo of my friend. Very helpful when I had just learned of my friends passing.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

What a lovely thought

What a lovely thought, giving people a chance to pay their respects to the deceased and wider family to know they are being thought about and supported. Also very good for people who cannot attend the funeral.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use site

For a nearly 83 year old who sometimes has difficulty on some on line sites. For funeral guide that helps in a sad
situation such as the passing away of loved one, I found your site easy to use.

1 June 2026
Unprompted review

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