Funeral Guide Reviews 

621
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and use, offering a straightforward platform for leaving messages, lighting virtual candles, and making donations. This service is highly valued for providing comfort and support during emotional times, allowing people to express condolences and connect. The staff are frequently highlighted as exceptional, professional, kind, and respectful, making difficult situations smoother for families. However, some customers noted occasional technical difficulties with the website, such as links not working or messages being deleted unexpectedly. A few other people also felt that there were issues with the donation process, specifically regarding unexpected charges or the display of donor names.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Service

Users describe positive interactions with service, highlighting its professionalism, respect, and discretion,... See more

Website

Reviewers highlight positive aspects of the website, often describing it as fantastic, easy to use, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, respectful, and... See more

Product

Consumers find the product to be positive, with many appreciating the ability to light virtual candles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(621)

580 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

GOOD

This furniral took care of my nan and placed her funeral and I’m overjoyed w it I didn’t go bc I was too young but I’m guessing they were absolutely AMAZING BY THE COMENTS IVE HEARD there amazing that’s why it’s a 4 star team ⭐️⭐️⭐️⭐️

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Donation

Easy to use and an excellent idea for donations without having to go to too much trouble.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

What a nice touch for the family

What a nice touch for the family. This made donating to my Bro's nominated charity so easy! It was nice to leave a message for the family but also to be able to read others memories and kind words. To be able to light a virtual candle as well was nice.
I was a bit sceptical, not sure why, but so happy that we agreed to have this for him and the family.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent idea

I wasn't aware that this service existed.The site is a good idea as it allows friends,relatives and neighbours to leave messages that others can access and read.Easy to use,also liked the light a candle section.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The funeral directors were kind and so respectful.
The burial ground was beautiful, quiet and we weren’t hurried up to finish.
It was so lovely and also sad, but we did leave with a good memory of the day.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely idea

What a lovely idea this is. It will be of great comfort to the bereaved in the months following the passing if their loved one.

19 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look