Flick Reviews 

209
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and courteous while thoroughly explaining every single step of the home inspection and pest control process. Many consumers appreciate the reliable scheduling, noting that technicians consistently arrive right on time and complete their assigned treatments with great efficiency and care. However, some people mentioned frustrating issues regarding customer communications, recurring billing surprises, and unexpected ongoing subscription charges after the initial period ended. Several reviewers also experienced severe difficulties when trying to reach customer support via phone or email to resolve disputes and manage their service agreements.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their thoroughness, punctuality, and... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be deeply divided, with some reviewers praising helpful staff like certain... See more

Customer communications

Users describe negative interactions with customer communications, expressing frustration over unreturned... See more

User experience

Customers had positive experiences with user experience, noting that the staff is consistently friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark P was very professional with his service today . We built our home 12 years ago here in Montrose and have had an inspection every year and Mark was the most thorough inspector we have ever had... See more

Company replied

Rated 5 out of 5 stars

Damien and Brad came around to conduct our annual pest spray. I was running a touch late which was my fault, they were legends about it and very nice. Flick did a great job as always and I would hig... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative. Asked me before commencing termite inspection and general spray of pests if I had any concerns raised or any changes since last year. Ethan and Wagner always explained what t... See more

Company replied

Rated 5 out of 5 stars

Tracey H is so assisting us at Masada private hospital . She is experience, qualified and capable to to handle job . Always on time .we have no complain at all . Also nappy and sanitary units are alw... See more

Company replied


Company details

  1. Pest Control Service
  2. Homekill Service

Written by the company

Get Rid Of Pest Problems With Flick’s Highly Trained Experts! Providing safe and effective commercial and residential pest control and hygiene services to families and businesses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(209)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She is very professional

She is very professional, polite and keeps smiling always. I would recommend her for any job.

15 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi John, thanks for taking the time to leave a 5 star review!

Rated 5 out of 5 stars

Tracy is friendly and professional

Tracy is friendly and professional, I am very happy with her service.

12 May 2026
Unprompted review
Flick logo

Reply from Flick

HI Anthea, thank you for taking the time to share your experience with Tracy! We're so glad to hear you're happy with the service provided by Tracy.

Rated 5 out of 5 stars

Bear is a very nice and approachable…

Bear is a very nice and approachable person. However there seems to be a lack of communication, with me the client, when it comes to the bi monthly bait checks. I have to ring everytime to ask when the technician is coming and to find I am not on the ongoing jobs list. As I have said I have no problem with Bear at all.

14 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Lisa, thank you for your 5 star review for Bear, and thank you for your feedback regarding communication. I have shared your comments with your local branch.  Kind Regards, Miranda

Rated 5 out of 5 stars

Hannah is Great!!

Hannah is Great!!! Really pays attention and good at communicating with us👍🏼

14 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Dee, We're thrilled to hear that Hannah has made such a postive impression.

Rated 5 out of 5 stars

very professional and informative

Hi name is Lleyton Coleman and He was very professional and did his job very well. Very informative about what he was doing with every step. Used his safety gear as well

14 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Anita, we're glad to hear you were impressed wih the service provided by Lleyton. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Top tier service. Quick and easy

Ash.R made the whole experience smooth as. Very professional and even helped to point out some wasps that would need picking up after the solution has dried to avoid accidental stings.

13 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Drew, thank you for sharing your experience with Ash.

Rated 1 out of 5 stars

Watch your funds, they will just keep taking your money.

While I have already posted a review of how bad this company is, it is only getting worse. I had originally signed up for a 12 month contract with a confirmation email from Flick stating it was a 12 month plan of payments. On month 13 when they took further funds from my account I contacted them querying why this payment was taken out? Their response was:
"We have just rolled over your plan" 😲😲 So with absolutely no contact to the customer via email, phone or text, Flick just keeps rolling over your contract, even though they state it is only for 12 months, and keep taking your money as they see fit. I have contacted customer service who just keep replying with: "I have related your issue to the Accounts Department" It has now been 6 weeks and and still no response despite the numerous emails I have sent. This company needs some serious training in customer service and relations.

2 April 2026
Unprompted review
Flick logo

Reply from Flick

Hi Sue, thank you for your feedback, we have refunded you the amount requested and apologise for your experience, if you wish to discuss anything further, please reach out to your local branch.

Rated 5 out of 5 stars

Bear

Bear did a thorough job and I was pleased with his work and attention to detail.
He was friendly and kept me informed how he was getting on.

11 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Roger, we're so happy to hear you're pleased with the service provided by Bear!

Rated 5 out of 5 stars

JD was amazing!

JD was amazing! He check everywhere to find the possum we had in our house. Very thorough.

13 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Matt, We're glad JD was able to find the possum! Thanks for the 5 stars for JD!

Rated 5 out of 5 stars

Tracie is always efficient

Tracie is always efficient, friendly and professional. Weekly she goes above and beyond, to keep our community centre clean and hygienic - thanks Tracie for your happiness and hard work!

7 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Maddie, thanks for sharing this wonderful review for Tracie!

Rated 5 out of 5 stars

Consistent quality service each time

Tracy Henderson is always so easy to deal with and makes our entire process so efficient.

12 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Joshua, we're so pleased to hear that Tracy has a positive impact on your business! Thanks for sharing!

Rated 5 out of 5 stars

Your staff Tracy Is fantastic

your staff Tracy always arrived at our hotel on a regular time. She is very friendly and have done a good job for the regular service. The staff in the morning team like her service very much.

28 April 2026
Unprompted review
Flick logo

Reply from Flick

Hi Billy, Thank you for your wonderful feedback for Tracy!

Rated 5 out of 5 stars

Ethan Gardner a great ambassador for Flick.

Ethan Gardner was not rushed, polite, neat and tidy with PPE and went well beyond what I expected to persist in connecting a recharge point following a nearby concrete deck install. Not an easy fix and likely wrecked his schedule for the day but much appreciated and done without a fuss or tantrum. Congratulations Ethan. A great ambassador for Flick.

11 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Graham, thanks for taking the time to acknowledge the service provided by Ethan!

Rated 5 out of 5 stars

Great service

Great service, Dave was very friendly and informative.

11 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Kate, thank you for the 5-stars for Dave!

Rated 5 out of 5 stars

Customer service with the right attitude

Second year I had Santosh visit my property to carry out the annual termite inspection. He always arrives on time as arranged, helpful, professional and patiently answers any questions I have. He is a credit to the company.

11 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Happy Customer! Thank you so much for your wonderful review for Santosh!

Rated 5 out of 5 stars

Tony B is a great technician

Tony B is a great technician! Easy to talk to and knowledgeable. Thanks Flick

6 May 2026
Unprompted review
Flick logo

Reply from Flick

Thanks Shannyn! We agree that Tony B is a great technician!

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