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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff, describing them as friendly, professional, and knowledgeable, with some individuals receiving specific praise for their excellent service. Reviewers often highlight technicians who are thorough, efficient, and take the time to explain their work. However, some people were dissatisfied with the company's service, particularly regarding issues with subscriptions and payments. Many customers reported issues with billing, including charges for services after contracts had expired, and some experienced difficulties with billing discrepancies. There are also frequent complaints about the inability to contact the company, with numerous reports of unanswered calls, unreturned messages, and a lack of follow-through on customer inquiries.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the professionalism and efficiency of... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise individual technicians like Tracey... See more

Customer communications

Consumers consistently express frustration with contact. Many report ignored emails, unanswered calls, and... See more

Payment

Customers had negative experiences with payment. Many reviewers report issues with unauthorized charges,... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over recurring charges... See more

Based on these reviews

Rated 4 out of 5 stars

Flick Technician Luke Smylie was friendly and get a great service. He inspected the termite line pipes and provided the report and did a thorough pest treatment inside the home. Thank you, Luke

Company replied

Rated 1 out of 5 stars

We are working at VMCH Bulleen house. Flick's hygiene/Anticimex team suppose to empty/replace our waste bins every week. Fore more than 2 months this schedule is not supported and we are overfille... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE Flick quoted me a termite monitoring & baiting system for my property. Flick then attempted to charge me double for over 6 months after, repeatedly emailing me and calling to... See more

Company replied

Rated 1 out of 5 stars

Supposed to spray my house annually — instead they sprayed my bank account. Paid monthly for over a year. Annual spray missed this year with no contact — payments kept going though . Misleading a... See more

Company replied


Company details

  1. Pest Control Service
  2. Homekill Service

Information provided by various external sources

Get Rid Of Pest Problems With Flick’s Highly Trained Experts! Providing safe and effective commercial and residential pest control and hygiene services to families and businesses.


Contact info

3.1

Average

TrustScore 3 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracy H

Tracy H. is a great worker and very committed to her job.
She is very accomodating and interacting to people around her.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Tracey Henderson has been such a gem…

Tracey Henderson has been such a gem always smiling and very polite … we need more of these people in the world..
Thank you
Diana at Lifestiles Glen Iris

27 April 2026
Unprompted review
Flick logo

Reply from Flick

Hi Diana, Thank you for your kinds word about Tracey!

Rated 5 out of 5 stars

Tracy Henderson is lovely

Tracy Henderson is lovely.
Always remembers your name and says HI.

27 April 2026
Unprompted review
Flick logo

Reply from Flick

HI Nat, Thanks for taking the time to leave a review for the services provided by Tracey!

Rated 5 out of 5 stars

Tracey Henderson is wonderful

Tracey Henderson is our technician and she is the best. Extremely professional, reliable, gets the bins changes with no disruption to the programs we are running in the building. She is so friendly, and always has great energy.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for the wonderful feedback! We’re so pleased to hear how well Tracey supports your site and how seamlessly she works around your programs. Her professionalism, reliability, and positive energy really make a difference, and we’re glad she’s such a valued part of your experience.

Rated 5 out of 5 stars

Paul S pest control and termite inspection

Paul S. Is friendly, punctuation and knowledgeable. He did the job excellently.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thanks for the great review! We’re glad to hear Paul was friendly, knowledgeable, and did an excellent job. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Santosh is professional and explained…

Santosh is professional and explained everything clear.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

We’re glad to hear Santosh was professional and explained everything clearly. Thanks so much for taking the time to leave a review.

Rated 5 out of 5 stars

Chandra is really professional and has…

Chandra is really professional and has done the job properly.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for the review! We’re glad to hear Chandra provided professional service and got the job done properly. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Company is superb

Company is great. Tracy Henderson has been amazing. Never forgets birthdays. We love her here in Melinga

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you so much for the lovely review! We love her too, Tracy really does make such a positive impact wherever she goes. It’s so nice to hear how appreciated she is at Melinga, and we truly value you sharing this feedback.

Rated 5 out of 5 stars

Great service

Great service, friendly staff

23 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for the 5-star rating and review!

Rated 5 out of 5 stars

Good service and friendly staff.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for your review. We’re glad to hear you were happy with the service and found our team friendly. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I know Tracy Henderson for last 7 years…

I know Tracy Henderson for last 7 years from Salisbury House OCconnection. Tracy always come on time, greet all the staff and residents with the bright smile, always happy and cheerful.
During the COVID time she was very helpful.
Tracy is very enthusiastic and extremely helpful and friendly.

24 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you so much for sharing this lovely feedback. It’s wonderful to hear about the positive relationship you’ve had with Tracy over the years, and how her friendly, reliable, and supportive approach has made such a difference. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Santosh is very descriptive and did…

Santosh is very descriptive and did well doing the inspection and applying the spray.

23 April 2026
Unprompted review
Flick logo

Reply from Flick

Hi Fernando, Thank you for the review. We’re glad to hear Santosh was thorough during the inspection and took care in applying the treatment. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Tracy is a delight and a joy to work…

Tracy is a delight and a joy to work with, she remembers all our names and we look forward to her visit each time! She’s marvellous!

23 April 2026
Unprompted review
Flick logo

Reply from Flick

Thanks so much for the lovely review! Tracy really is a pleasure to have around, and we’re so glad you enjoy her visits. We appreciate you taking the time to share this.

Rated 5 out of 5 stars

Paul S was very professional and…

Paul S was very professional and helpful. Job well done!
Rozlynn Gisborne

22 April 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for the lovely review, Rozlynn. We’re glad to hear Paul provided professional and helpful service, and that you were happy with the work completed. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very professional and thorough

Mark was very professional in his work when he visited our place for the inspection. He was very thorough and went through all the problematic areas and provided very good feedback. Very accomodating of the work happening at home as well

13 April 2026
Unprompted review
Flick logo

Reply from Flick

Hi Pubundi, Thank you for the lovely review. We’re glad to hear Mark was thorough, professional, and took the time to talk through everything, especially while work was happening at home. We really appreciate your feedback.

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