Flick Reviews 

209
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and courteous while thoroughly explaining every single step of the home inspection and pest control process. Many consumers appreciate the reliable scheduling, noting that technicians consistently arrive right on time and complete their assigned treatments with great efficiency and care. However, some people mentioned frustrating issues regarding customer communications, recurring billing surprises, and unexpected ongoing subscription charges after the initial period ended. Several reviewers also experienced severe difficulties when trying to reach customer support via phone or email to resolve disputes and manage their service agreements.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their thoroughness, punctuality, and... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be deeply divided, with some reviewers praising helpful staff like certain... See more

Customer communications

Users describe negative interactions with customer communications, expressing frustration over unreturned... See more

User experience

Customers had positive experiences with user experience, noting that the staff is consistently friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark P was very professional with his service today . We built our home 12 years ago here in Montrose and have had an inspection every year and Mark was the most thorough inspector we have ever had... See more

Company replied

Rated 5 out of 5 stars

Damien and Brad came around to conduct our annual pest spray. I was running a touch late which was my fault, they were legends about it and very nice. Flick did a great job as always and I would hig... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative. Asked me before commencing termite inspection and general spray of pests if I had any concerns raised or any changes since last year. Ethan and Wagner always explained what t... See more

Company replied

Rated 5 out of 5 stars

Tracey H is so assisting us at Masada private hospital . She is experience, qualified and capable to to handle job . Always on time .we have no complain at all . Also nappy and sanitary units are alw... See more

Company replied


Company details

  1. Pest Control Service
  2. Homekill Service

Written by the company

Get Rid Of Pest Problems With Flick’s Highly Trained Experts! Providing safe and effective commercial and residential pest control and hygiene services to families and businesses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(209)

157 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from Flick for our termite inspection and protection. Mark P. was professional, friendly, and did a great job throughout the process. Highly quality service.

23 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Indika, Thanks for taking the time to leave a detailed review for the service provided by Mark P!

Rated 5 out of 5 stars

Up to date advice

Provided up to date advice on the latest regulations and products available for pest management. Was able to do an external spray, several roof inspections, bait replacement and ant treatment all in one appointment. Thanks to Jd. F for all your work!

29 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Mel, Thank you for the 5 star review for JD!

Rated 5 out of 5 stars

5 stars JD. F.

JD. F. Was great, did the job really well. Great communication. 5 stars.

29 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Yogesh, thank you for the review and the 5 stars for JD!

Rated 5 out of 5 stars

The service guy-Sonu

The service guy-Sonu, is always very happy, cheerful and always nice when he comes in store!
He does his job quickly and efficiently and always asks us if we have any issues or anything we would like to have done.
Very lovely man, always happy to see him come in

28 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Jasmine, Thank you for the 5 star review for Sonu!

Rated 5 out of 5 stars

Very happy with the service

We have been using Flick for 1.5 yrs now. Very happy with the service. Mark P checked our house thoroughly.

18 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi YT, THank you for the review for Mark, and for the continued trust in Flick.

Rated 5 out of 5 stars

My experience was stress free

My experience was stress free Noel sorted everything without any problems Thank you

26 May 2026
Unprompted review
Flick logo

Reply from Flick

HI Shane, Thanks for taking the time to leave a review for Noel! We're glad to hear it was stress free.

Rated 5 out of 5 stars

Professional and knowledgeable

Mark P inspected my property and was very thorough in his process, which was reflected in his termite and timber report. At the end he pointed out the main issues identified and also provided me with advice on how to tackle them. Very knowledgeable and pleasant person to have perform the inspection for me

25 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Ceeps, We're pleased to hear you were impressed with the service provided by Mark! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Tracy Henderson very polite and…

Tracy Henderson very polite and professional always greets the team with a hello and goodbye
Excellent customer service and presentation for the brand name

4 May 2026
Unprompted review
Flick logo

Reply from Flick

Thank you for your lovely feedback! It’s great to hear Tracy makes such a positive impression and represents our team so well.

Rated 5 out of 5 stars

Professional work

Flick called is as they had detected movement from their sensors. JD came over and replaced our baits, he was very helpful and professional

14 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Jasmin, Thank you for your feedback! We’re glad to hear the process was smooth and proactive, and that everything was handled in a helpful and professional manner.

Rated 5 out of 5 stars

Mansfield in Tauranga is a super star

Mansfield in Tauranga is a super star. Great job, excellent communication and a real personable person

6 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Jeff, Thank you for taking the time to leave such a lovely review for Mansfield!

Rated 5 out of 5 stars

Fantastic thorough and professional

I honestly can not speak highly enough of our Flick technician Noel. We had our annual Flick service today and Noel was incredibly thorough. He was knowledgeable, helpful and extremely professional. Noel took the time to offer helpful suggestions and explained everything that he had done. We are extremely confident in the service that we received today and very appreciative of Noel's eye for detail and great work. Communication from reception/admin staff was also excellent.. We can highly recommend Flick for all your pest control needs.

22 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Amanda, Thank you for your continued trust in Flick, as well as your recommendation. We're glad to hear that you are happy with the service provided by Noel and the customer care team.

Rated 5 out of 5 stars

Ash R was friendly and informative and…

Ash R was friendly and informative and thorough. Looking forward to dealing with him again soon.

21 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Nick, Thank you for your feedback! It’s great to hear Ash made such a positive impression and provided a clear and thorough service.

Rated 5 out of 5 stars

Ash was super polite and listened to…

Ash was super polite and listened to our problems He then did a thorough investigation and applied a suitable treatment We were very pleased with his professionalism and approachability
Kathy and Tony Tulich

21 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Kathy and Tony, Thank you for your feedback! We’re really pleased to hear you were impressed with Ash’s service.

Rated 5 out of 5 stars

Flick provide great service

Flick provide great service, their staff, including Bear, are friendly, thorough and well informed.

18 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Pip, thanks for the great review for Bear and for the rest of the team.

Rated 5 out of 5 stars

Ash.R was very professional explaining…

Ash.R was very professional explaining in detail the process for the pest spray and what I needed to do to prepare. It made me feel comfortable and informed.

18 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi CG, we're so glad to know Ash made you feel so comfortable and informed. Thank you for taking the time to leave a positive review.

Rated 5 out of 5 stars

Not the first time Mark has done our…

Not the first time Mark has done our pest inspection. But every time he is unfailingly friendly, helpful and very thorough!

16 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Tony, We're glad to hear that Mark has continued providing you with expert pest services! Thank you for sharing your experience.

Rated 5 out of 5 stars

We have been serviced by Tracy…

We have been serviced by Tracy Henderson for many years at both our CWH Chadstone Shopping Centre and CWH Chadstone Distribution Centre. She is always pleasant to interact with, and is also very friendly and kind. Couldn’t rate her higher

15 May 2026
Unprompted review
Flick logo

Reply from Flick

Hi Al, thanks for taking the time to share your experience with Tracy, and for the 5 stars!

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