Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... See more
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Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... See more
I bought the Rowton electric fireplace suite but made a mistake measuring my chimney breast opening. Tilly organised a new fire and replacement back panel and hearth to be delivered at no cost to me.... See more
We ordered a rustic oak surround with granite hearth and back panel. Not sure which finish best matched our other furniture we also ordered some samples which arrived next day and we emailed back to... See more
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Company details
About Designer Fireplaces
Written by the company
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Contact info
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, United Kingdom
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Designer Fireplaces
Thank you very much Peggy!
Great oak fire surround
Lovely oak fire surround delivered quickly. Fitting instructions could have been better, shame there wasn’t a video.
14 August 2024
Reply from Designer Fireplaces
Thank you for your review! We're delighted to hear you love your oak fire surround. We appreciate your feedback regarding the fitting instructions and will certainly consider your suggestion for a video.
This company was so easy to deal with
This company was so easy to deal with; from the initial enquiry phone call , to the delivery of the oak beam.
Excellent workmanship on an awesome piece of oak at a very reasonable price.
1st class customer service! Which is rare nowadays.
4 September 2024
Reply from Designer Fireplaces
Thank you Stephen for your wonderful review! We're so glad to hear that you found us easy to work with, from your initial inquiry to the delivery of your oak beam. We truly appreciate your recognition of our customer service—it means a lot to us!
‘Classy’ beam!
Good choice of mantel shelf styles and finishes. Straightforward ordering procedure and swift delivery. Delighted with the beam which has been admired by family and friends. It has really set-off our newly installed wood burning stove.
5 September 2024
Reply from Designer Fireplaces
Hi Brian, we'd like to thank you for this fantastic review! Isn't it amazing how a beam can transform your interior? Thank you once again !
First Class Buying Experience..
Good quality mantel and delivered exactly when we requested it. Tilly was particularly helpful with a couple of queries.
19 September 2024
Reply from Designer Fireplaces
Hi Peter,
Thank you for the 5-star review! We're glad to hear you’re happy with the quality of your mantel and that it was delivered on time. Tilly will be pleased to know she was able to assist you with your queries!
Extremely happy with fireplace beam
So happy with fireplace beam, great quality and finish. Would highly recommend.
19 September 2024
Reply from Designer Fireplaces
Thank you so much for taking the time to rite this glowing review Chloe!
Very well made solid oak fire surround.
Very well made solid oak fire surround.
Good lead time and efficient delivery.
Thoroughly recommended.
19 September 2024
Reply from Designer Fireplaces
Thank you so much for this great review David ! Your recommendation means a lot to us.
What a truly great company
What a truly great company, free samples delivered next day. Helpful gent on the phone as I needed a custom size. Only cost £50 extra for that and then delivered in a week. Exactly right, fitted perfectly and looks fantastic. Cannot recommend highly enough.
22 August 2024
Reply from Designer Fireplaces
Hi David. Thank you for your fantastic feedback! We're delighted to hear that our team was helpful in accommodating your custom size. We truly appreciate your high recommendation
We are so pleased with the fireplace
We are so pleased with the fireplace. Just installed it today and it looks amazing.An extra thank you to the delivery man who lifted it into the garage and went through the insulation parts with me.
Mr Burnett.
14 September 2024
Reply from Designer Fireplaces
Hi William,
We're thrilled to hear that you’re pleased with your fireplace and that it looks amazing after installation! Our delivery man will appreciate your kind words.
Very pleased with our beam
Very pleased with our beam, just what we had asked for and good quality.
When we went into the showroom Tilly was very knowledgable and helpful.
24 July 2024
Reply from Designer Fireplaces
We're so glad to hear you're happy with your beam and that it’s just what you were looking for! Tilly will be thrilled to know you found her knowledgeable and helpful during your visit. Thanks for sharing your experience Sally !
absolute disgrace did not process my…
absolute disgrace did not process my cheque then used the courts as a tool
and now i am being harassed by the owner for the review
12 September 2024
Unprompted review
Reply from Designer Fireplaces
Dear Eric,
Thank you for your feedback. We always strive to provide exceptional customer service, as shown by our 2,700+ positive reviews that reflect our honesty and customer-focused approach. In your case, we made multiple attempts over four months to contact you for payment, including emails, phone calls, text messages, and recorded letters, but we received no confirmation of a cheque being sent or any response.
Unfortunately, with no resolution after these efforts, we were left with no option but to forward the matter to the courts. We regret that it came to this and would have much preferred a response to resolve the issue directly.
Update 14/09/2024: Regarding the false claims of harassment made by Mr. Eric/Nick Peace which have been added to his review after we offered a replacement. We would like to clarify again, that our intention was to address his concerns professionally and to offer a full refund or replacement.
Best regards,
Designer Fireplaces
Excellent customer service
Fast and informative response to questions.
The website was easy to navigate and place an order.
The fireplace beam was delivered on time and in excellent condition.
26 August 2024
Reply from Designer Fireplaces
Thank you for your feedback! We’re pleased to hear you found our website easy to use and that the delivery of your fireplace beam was timely and in excellent condition.
Fantastic mirror
I had ordered a fire surround recently from this company and loved it so much, I decided on a matching mirror. There was a mirror in the same range, but not with a wavy edge. I contacted them and they were amazing and said they can make that for me. The mirror arrived today with all the fixtures and it was absolutely stunning, matching the fireplace perfectly. It’s not often you come across a company with such great customer service. Totally recommend.
12 September 2024
Unprompted review
Reply from Designer Fireplaces
Hi Sarah,
Thank you for the glorious review! I'm pleased to see how happy you are with your mirror, and glad to hear it matches with your Waney Arched Ashford surround. It has been a true pleasure thank you so much.
Great Customer service
Designer fireplaces were quick to respond to any queries i had about the fire and the came within the timeframe they suggested. Had a slight Mark on the boot of the surround, replacement sent straight away, Great service.
29 August 2024
Reply from Designer Fireplaces
Good Morning Ross,
We're glad to hear we could address your queries quickly and that the replacement for boots was handled promptly. Thank you for your great review, it has been a pleasure.
Excellent service
The oak mantle we ordered arrived damaged by the courier, I emailed Designer fireplaces with photos of damage, a new mantle was made and delivered within the week by there own driver. Excellent service and highly recommended.
8 September 2024
Unprompted review
Reply from Designer Fireplaces
Hi Michael,
Thank you so much for taking the time to write this great review.
While we always try to deliver ourselves, there are times when we need to use a carrier, and unfortunately, this one arrived damaged. We are pleased that you are happy with your replacement.
Thank you once again for your patience !
From enquiry to delivery you gave us…10 out of 10
From enquiry to delivery you gave us complete confidence at ever step. Your communications were very good without ever being pushy for a sale. The delivery driver delivered the mantel to the room which pleased my wife due to its weight. The mantel is of great quality and looks fantastic in position.
7 August 2024
Reply from Designer Fireplaces
Thank you for your wonderful review Warren! We’re glad to hear that our communication and service gave you confidence throughout the process.
Impeccable Service
Excellent quality of wood used for both fire surround and mirror.
The personal service was impeccable
Would highly recommend them
24 July 2024
Reply from Designer Fireplaces
Hi Linda,
We are so happy you are pleased with your new surround and mirror. Thank you so much for the recommendation !
Reply from Designer Fireplaces
Thank you very much Linda !
A fantastic service and quality…
A fantastic service and quality products. Our hearth was measured precisely to our specifications and the fire surround fitted perfectly too.
An excellent, friendly and supportive team regarding our particular fireplace. It was never too much trouble to ask questions and having free samples was a massive help in deciding what we wanted. I would highly recommend using this company.
5 August 2024
Reply from Designer Fireplaces
Hi Ian,
Thank you for your fantastic feedback! We're thrilled to hear that our service and quality met your expectations and that the measurements and fit were spot on.We truly appreciate your recommendation!
Fabulous Fireplaces
Have used Designer Fireplaces before so no surprise that the quality is better than expected and the helpfulness of the staff was excellent.
Delivery was at the right time which is always a bonus. Thank you.
5 August 2024
Reply from Designer Fireplaces
Hi Diane,
Thank you for taking the time to write this glowing review, we hope you enjoy your new shelving !
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