F.Hinds The Jewellers Reviews 

13,267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during their visits, making every interaction pleasant. Consumers also highlight the efficient service, noting that watch battery replacements and minor repairs are completed quickly while shopping. Shoppers appreciate the wide range of products available and feel well-supported when selecting special gifts. Some reviewers were not happy with the after-sales support, describing frustrating difficulties when attempting to repair or return faulty jewelry. A few other people also felt that certain staff members lacked professionalism and empathy during complaint resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, polite, and exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently praising courteous and helpful staff who provide... See more

Product

Users describe positive interactions with product, highlighting wonderful purchases like earrings and watches... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting friendly and helpful staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetim... See more

Rated 5 out of 5 stars

Tired of looking for the perfect wedding ring Then there it was in chapel East Midlands designer outlet !!! Tracey a fabulous Lady who I’ve seen many times over the years guided us through the t... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(13,267)

2,998 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 year old’s ear piercing

I took my 6 year old daughter to have her ears pierced at the Swindon branch. Chris was so lovely and took his time to explain everything thoroughly and put my daughter completely at ease. It didn’t feel rushed or pressured at any point. No tears just smiles. Thoroughly recommend ❤️

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick cheap and helpful

Quick cheap and helpful. I knew exactly what I wanted, the lady put her hand to it instantly. It fitted perfectly as a bonus. No pressure at all. Perfect purchase

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Bought a lovely watch at a great price and the assistant adjusted the metal strap so it fits perfectly while we waited.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The lady who served me was so kind and…

The lady who served me was so kind and welcoming. She wasn't feeling her best but she still was very friendly, professional and warm.
She attended to my order really quickly and I thought I'm going to come here again for my jewellery.

Service was great and the other staff were also very helpful

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect attitude and service

Perfect - the young lad approached with confidence and was entirely helpful from start to finish, had a lovely manner, and the gentleman working with him also most pleasant. Walked out with the battery replaced and links altered so I can wear my wristwatch again. Many thanks, and I know where to come next time.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

As usual the staff were polite and fixed my necklace whilst I waited. The price was reasonable and the repair done perfectly. This is the best jewellers around.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish store

The reason i have given one star is i was looking for a signet ring that was like my one i bought when i was younger when i went in to the shop pointed out the one the assistant asked my ring size i wasn't sure so she checked the ring in the shop was too small they then said one to be ordered in the assistant went to check came back and said sorry it can't be ordered in due to the price which was £19.99 i would have to buy something over £25 which i found was ridiculous that means if you want any ring that is not to expensive unfortunately fhinds won't order it due to price if that's the case then why haven't they got those rings of different sizes in the store i vowed to never go back even though i have saw rings that i would like and these ones are one hundred pounds i will take my business to an other jewellery store that would be happy to have my money what ever the price

7 January 2026
Unprompted review

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