F.Hinds The Jewellers Reviews 

13,269
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during their visits, making every interaction pleasant. Consumers also highlight the efficient service, noting that watch battery replacements and minor repairs are completed quickly while shopping. Shoppers appreciate the wide range of products available and feel well-supported when selecting special gifts. Some reviewers were not happy with the after-sales support, describing frustrating difficulties when attempting to repair or return faulty jewelry. A few other people also felt that certain staff members lacked professionalism and empathy during complaint resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, polite, and exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently praising courteous and helpful staff who provide... See more

Product

Users describe positive interactions with product, highlighting wonderful purchases like earrings and watches... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting friendly and helpful staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetim... See more

Rated 5 out of 5 stars

Tired of looking for the perfect wedding ring Then there it was in chapel East Midlands designer outlet !!! Tracey a fabulous Lady who I’ve seen many times over the years guided us through the t... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,269)

3,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Watch enquiries

Diane was very helpful explaining about my purchase today.

All the staff are very pleasant and friendly.

A very good experience.

Thank you 🙏

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The lady was really helpful

The lady was really helpful. My boyfriend was buying me a silver necklace and we explained how he bought me one from a different shop and my neck went green. She reassured us that the necklaces was genuine silver and explained the difference. She also brought out a few necklaces to choose from. She was professional and really nice to talk to. The customer service was very good.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

In these days of online shopping and shop staff that can’t be bothered, it was a refreshing change to talk to someone who knew everything about Seiko. Charles in the Cirencester Hinds was brilliant. Very helpful, knowledgeable and was very exacting as to what was available. I was happy with my purchase and will definitely recommend and return. Well done the Cirencester Hinds team.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I walked in

From the moment I walked in, I felt looked after. I saw a watch I liked in the window, was shown it right away, and they adjusted it for me on the spot. The service was friendly, easy, and professional.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff,I often shop here, today's visit was to get a battery put into my watch (I have the insurance deal). I have recently had my ears re-pierced. All the staff are lovely and friendly

14 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look