USED LTD Reviews 

89
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is extremely polite, welcoming, and completely non-pushy during the entire vehicle browsing and purchasing journey. Many buyers truly appreciate the straightforward transaction procedure, discovering great value alongside a remarkably wide selection of available cars on site. However, some customers also noted serious mechanical faults developing shortly after taking ownership, including unexpected engine breakdowns and sudden gearbox failures. Other people consistently experienced frustrating issues with vehicle reliability, poor communication from the dealership, and entirely unhelpful support when attempting to resolve post-purchase problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction and praising... See more

Service

Customers had ambiguous experiences with service, as reviewers expressed deeply divided opinions regarding... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting that team members are very... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the staff... See more

Quality

Users describe negative interactions with quality, expressing deep frustration over receiving vehicles with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are not the best, but they are not the worst. I chose to buy online and have the car delivered. So my fault some bodywork not perfect but the cars 10years and big mileage. But it was delivered q... See more

Rated 5 out of 5 stars

Great company . They made the transaction nice and easy . Very friendly polite staff and very nice selection of cars . Pleased with the BMW i purchased . Highly recommend this business .

Rated 5 out of 5 stars

Great place.... They don't hassle you, they leave you to look around and if you find something you like they will then assist you. Great value cars, delivery available, and Great overall customer se... See more

Rated 5 out of 5 stars

Very professional in car sales we been second time and they were very good


3.6

Average

TrustScore 3.5 out of 5

89 reviews

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No recent history of asking for reviews

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3.6

All reviews

(89)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Vile Company bought a car from them 21…

Vile Company bought a car from them 21 days later engine has blown up. Dropped car back since then No contact. Now going to small claims.
Keep well away. This company then demanded
£1,000.00 to put the car right. Luckily enough I went to my Bank, as advised by Citizens Advice. They then got my money back.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Please avoid using them

Please avoid using them , i went in Birmingham to their place i see 2 cars bmw q2 and seat altea . i scan with OBd2 the bmw problem woth PDf , i bought seat altea from them 5 days drive and the car needed clutch. I call them for the car they dont cover that . even if they say you have warranty , they lie , no warranty at all. Scam avoid

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Not great!

Unfortunately after a car fire I was desperate to source another car - otherwise I probably would have walked away mid viewing based on the none existent customer service.
Refused to allow me to test drive more than one - huge inconvenience for them despite me looking at spending £6500+?
Presented me with paperwork saying discs and break pads changed -
I’m just about to fork out on rear brakes that are currently metal on metal…. So definitely we’re not changed.
In addition, following a service at my local garage, they identified car has no prop shaft yet was sold as 4x4…
Still waiting on log book 7 weeks after purchase.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

There practices are illegal but when…

There practices are illegal but when they have your money, you have no choice but to follow what they say. Sold me a car which lost all power on the drive home from the dealer. They diagnosed and fixed the problem but I didn't want the car back. We were stuck in Coventry for the evening and basically stranded with my wife and 4 year old.

Then they have the balls to deduct £200 from my refund because we didn't keep the car. Honestly the worst experience I have had buying anything in life and these are the people that give Birmingham a bad reputation. I am in the process of taking legal action to recoup my £200 plus further compensation for the experience and illegal practices

26 January 2026
Unprompted review
Rated 4 out of 5 stars

They are not the best but did me ok

They are not the best, but they are not the worst. I chose to buy online and have the car delivered. So my fault some bodywork not perfect but the cars 10years and big mileage. But it was delivered quickly and very polite guy. Having to wait for log book but pleased with deal running well. Thanks Ali. John kimber peogout2008

25 January 2026
Unprompted review
Rated 1 out of 5 stars

awful - Avoid at all costs

awful. very dodgy. I know it's hard to find any second hand car dealers these days that are honest - but truly avoid these guys, they are cowboys. read the reviews that are already on auto trader - and be warned! they are very cagey about details. soon as you start digging asking questions they will fob you off. they want to be able to FLOG cars, not sell them. they know theyre stuff is overpriced and mostly faulty, but they wont tell you you will have to find out the hard way (after you've driven it away). dont be fooled by the glossy pics. move on - find another garage -DONT use this one. it will hit you in the pocket hard.

19 October 2025
Unprompted review

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