USED LTD Reviews 

89
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly and polite staff, sharing that team members are extremely professional, honest, and completely relaxed while helping customers browse vehicles. Many buyers mention that finding a suitable car and successfully completing the entire transaction process is usually smooth, efficient, and straightforward. Some reviewers were not happy with sudden, unexpected mechanical failures, experiencing serious engine, transmission, and braking problems shortly after driving away. A few other people also felt that post-purchase communication, vehicle quality, and support during necessary repairs were deeply frustrating, unsatisfactory, and totally inadequate.

What people talk about most

Product

Consumers find product to be ambiguous with vastly differing experiences. While some reviewers praise their... See more

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing them as very professional, helpful, and polite... See more

Customer service

Reviewers mention ambiguous feedback about customer service, revealing starkly divided experiences. While... See more

Quality

Customers consistently express deep disappointment and frustration with the poor quality of the vehicles... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are not the best, but they are not the worst. I chose to buy online and have the car delivered. So my fault some bodywork not perfect but the cars 10years and big mileage. But it was delivered q... See more

Rated 5 out of 5 stars

Great company . They made the transaction nice and easy . Very friendly polite staff and very nice selection of cars . Pleased with the BMW i purchased . Highly recommend this business .

Rated 5 out of 5 stars

Great place.... They don't hassle you, they leave you to look around and if you find something you like they will then assist you. Great value cars, delivery available, and Great overall customer se... See more

Rated 5 out of 5 stars

Very professional in car sales we been second time and they were very good


3.6

Average

TrustScore 3.5 out of 5

89 reviews

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3.6

All reviews

(89)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

We bought a used car which when test drove locally was fine as the traffic was so busy you didnt get past 25mph. But once on the motorway the car was pulling violently to the left and right.
I called immediately but there was no time to go back as it took 40 min to get there and it was ten min before closing time. They suggested it was the tracking and i should have it fixed and they would pay. The tracking fix did not work and there were badly worn track rod ends and drop links which had obvious play in when the wheel was lifted off the ground. This should of been picked up on the mot that was only few weeks old. These parts were replaced and the vehicle still pulls left and right, and worse still the gearbox failed. At this stage they resorted to shouting me down over the phone and suggesting it drove away ok so i must of done this.
They claim to be booking this vehicle in for an inspection, but god knows where as i live 90 miles away. I will update this review when i have more details as at this stage i only want a refund.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here !!

Do not buy from here !!! FAME CARS LTD
They sold me a cat s car in person at there place of business & didn’t tell me. They took advantage of a female on her own buying her first car. Didn’t offer me test drive, couldn’t properly see it, as packed in other cars. Only found out from new v5. Wouldn’t accept my rejection in 30 days won’t give me refund. Going to take them to court as they ripped me off, paid £2500, £150 3 month warranty £70 delivery. Delivered with bad tracking no indicator working or back brake light. He just rushed back in his uber.
Now something happened to suspension, shocks, springs. Caused wing to rip & shred the tyre. Due to whatever damage it’s had !! I could have been hurt or injured because of this. They are now ignoring me !!!
DO NOT BUY FROM HERE !!!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE STAY AWAY

**PLEASE STAY AWAY – Extremely disappointing experience**

I travelled all the way from Scotland to Fame Cars Ltd in Birmingham after seeing several cars advertised on their website. I was specifically looking for a reliable automatic with a full service history, under 100,000 miles and a full MOT.

I initially looked at a Honda Jazz, but noticed several issues including both wing mirrors being held together with Sellotape, a faulty registration plate light and damage to a rear panel. I asked for a reasonable reduction to cover these repairs, but the owner was extremely reluctant to negotiate and eventually only agreed to £50 off.

The test drive was very limited – essentially just up and down one street outside the garage. Unfortunately, shortly after leaving, I noticed the automatic gearbox making a concerning clunking noise. Around 15 minutes later, on the motorway, the car broke down completely and the engine warning light came on. Thankfully I managed to restart it and return to the garage.

Having travelled from Scotland and being understandably shaken after breaking down on a busy motorway, I was extremely disappointed by the response. When I explained what had happened, I was simply told by a member of staff: **"Pick another car then."** When the owner eventually came out, there was no apology or real concern, with the response being: **"Why would I sell you a broken car? We didn't know it was going to break down."**

I eventually agreed to take a Suzuki SX4 instead. It had a full service history and a full year's MOT with no advisories. The garage repaired an exhaust issue before I left, but despite everything that had happened, they refused any goodwill reduction or even an additional month's warranty.

Once back in Scotland, I noticed a knocking noise and took the car to my trusted local garage for a full inspection. They found **over £2,000 worth of work required** and raised serious concerns about the condition underneath the car. I was shown that areas underneath had been painted black, which they believed appeared to be covering up problems.

Most concerningly, despite the car having a full MOT with no advisories, my garage told me they highly doubted it would pass an MOT in its current condition.

I contacted Fame Cars for an explanation. When I asked whether they had carried out the MOT, I was told they didn't know because they have lots of cars. This was particularly concerning given that they had been working on the car themselves immediately before I bought it.

I appreciate that used cars can develop faults, but the combination of the breakdown, the complete lack of customer care, the condition of the replacement vehicle and the concerns raised by my independent garage has left me extremely disappointed.

**I strongly recommend getting any vehicle from this garage independently inspected before buying. Personally, I would not buy from Fame Cars Ltd again. PLEASE STAY AWAY.**

15 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!

We bought a car from Fame Cars LTD and was sold an unroadworthy car. They wouldn’t let us fully test drive the car (only up and down the 20mph road) and everything seemed fine. When driving it as you would normally drive a car was when the problems started to show. Tyres valves were not seated properly and leaked slowly, suspension was bouncy round the bends and rear camber was off. Our mechanic deemed it unroadworthy and priced the repairs at £1000+.

They did offer to repair the car however they admitted that they would only use cheap aftermarket replacements and not genuine parts. We refused as they could not be trusted to repair the car properly.

The communication with Fame Cars have been horrific, they were extremely rude and disrespectful and were dragging the process of a refund out, only the promise of taking them to court did they send us a refund, but only at the last minute!

I am pregnant and needed a fully functioning family car and was sold a dangerous vehicle labelled as roadworthy.

Please only buy from Fame Cars if you want stress, exhaustion and to be spoken to like trash. They are clearly only interested in making money and show no respect or responsibility when dealing with faults.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Easy to buy from but when rang to…

Easy to buy from but when rang to request a paper copy of the MOT was met with verbal abuse, and told to think before I spoke and do it all online, sorry but I'm old school and like paper copies at point of sale for mots

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Bought car at end of March, turbo went wrong after 2 weeks. They carried out the repair but poor comms throughout and left me chasing and without a car for almost a week. I then had to take it to a garage close to me as the replacement part was not mounted correctly causing vibration and noise within a few days.

Timing chain went wrong so 2k+ repair at my own cost after 6 weeks and 1500 miles of owning.

Took 2 months to log change with DVLA, got date of purchase wrong. After a further two months, they have put it through again generating me further paperwork with DVLA as the new document has gained a former keeper by doing this.

Better off going to a reputable garage to avoid stress

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful rude service

Absolutely awful rude service ! Offered to leave a deposit to hold a car and they said no phone them the next morning to say we are coming to pick it up and they said fine to then get a phone call saying they have sold the car and was very rude on the phone made us lose £200 because of getting insurance as on way to pick up !

18 July 2026
Unprompted review

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