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Energie Fitness - Bedford Reviews 127

TrustScore 3 out of 5

3.1

Harpur Centre, Basement Unit, MK40 1TS Bedford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've been attending the classes in the morning and I'm very impressed. The service is always so pleasant—I feel welcomed every time I come in. The trainers are the absolute best! They're not only incr... See more

Company replied

Rated 1 out of 5 stars

Really poor service. At first everything seems fine as the staff are nice and the gym can be quite handy. However, I attempted to cancel my membership with them due to health reasons and they asked fo... See more

Company replied

Rated 5 out of 5 stars

JAN Hi it’s very good gym,all of main dumbbells are available from 2kg to 50 kg.it’s convience for me this is enough✌️.Very friendly staff and helpful.All facilities are tide and clean well done.Only... See more

Rated 5 out of 5 stars

This gym has the best environment you could wish for all the staff are very friendly and are willing to help you out and offer advice if needed. Louis helped my form on dumbbell bench press and not on... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Harpur Centre, Basement Unit, MK40 1TS, Bedford, United Kingdom

3.1

Average

TrustScore 3 out of 5

127 reviews

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Rated 1 out of 5 stars

Absolute disgrace of a ‘gym’ provides…

Absolute disgrace of a ‘gym’ provides no introduction, no aircon and more like a youth club! The staff hang around the reception desk or sitting on equipment with their friends providing no help to members actually paying for their membership. Wishing the first week of signing up I had 3 calls asking the same questions, whilst working away another 2 calls asking why I haven’t been there and then a final call on a Sunday morning asking the same questions. Very unorganised and overall irritating experience. Attempted to cancel my membership due to feeling uncomfortable and somewhat harassed to receive emails from a different computer relating to my pre existing membership. Stay away

15 September 2023
Unprompted review
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hi Jodie,

I hope you're well.

We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hi there,

I hope you're well.

We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Bedford gym - I wish there was a leg abductor/adductor and hyperextension machines

In the Bedford gym I wish there was a leg adductor/abductor, and I really wish you had a hyperextension bench, those 2 would be great additions, the gym would be perfect equipment wise!
Also, I know this is a cheaper gym, but a polite notice to members to take a shower before gym as there are people around them feeling the smell and using the equipment, soap and water do miracles.

5 May 2023
Rated 1 out of 5 stars

Very Poor

This gym lets under aged children sign up to join their gym, and don’t tell them it’s a 12 contract, also if you pay for a personal
Trainer and cancel 2 weeks that’s your fault and you can not reschedule the time so you’re out of pocket. You know these kids are under age and can not pay so why sign them up?? Tell them to come back at 18 then get your management company to send threatening emails?

2 June 2022
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hey Julie,

I hope you're well.

Please note our gyms have varying age policies with some allowing members to join from the age of 16.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

I found the gym to be generally clean…

I found the gym to be generally clean and the staff friendly, and the location is convenient. However, I did notice that there aren't many machines available for lower body training. As someone who's not very familiar with all the weights and equipment, I felt a bit lost trying to navigate what was available. It would be great if there were more options specifically designed for lower body workouts. Overall, I had a decent experience, but I do think the gym could benefit from having more equipment options.

27 April 2023
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hey Alexandra,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 2 out of 5 stars

The experince staff have left recently

The experince staff have left recently. Hygiene has deteriated in the toilets and black mould in showers. I have spoken to the manager last week. Today the toilet seat had dried urine splash. The black mould I used a wipe and it came off. I always saw previous staff cleaning the toilets. Mopping the flooors in the showers. Wiping the gym machines. Now it seem no one bothers.

25 April 2023
Unprompted review
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hi Theresa,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create a welcoming environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 2 out of 5 stars

Small spices

Small spices, less machines, not good music, no one to show your mistakes at all

17 March 2023
Energie Fitness - Bedford logo

Reply from Energie Fitness - Bedford

Hi Modasser,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create a welcoming environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

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