Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used Enact Conveyancing for our recent mortgage application and they did a good job overall. While there were a few areas that could have been slightly better, the team kept things moving. I partic... See more
Company replied
Santander made switching my mortgage so easy! Their on-line tracking service is excellent - keeps you up to date at every step. Staff are really receptive and genuinely want to help. General comm... See more
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Excellent service! The portal was easiliy accessible and straight forward. Everything really clear and easy to understand, with clear instructions of what was required. The time it took to get to comp... See more
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Company details
About Enact Conveyancing
Written by the company
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Contact info
United Kingdom
- 0344 244 2000
- contact.us@enact.co.uk
- www.enact.co.uk
4.6
Excellent
14K reviews
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Enact we're exceptional all the way…
Enact we're exceptional all the way through our remortgaging nothing was ever too much or too many questions would definitely use them again 100%
19 June 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Ryan Birchall, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Morning Joanne, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact delaying sale of property
The land registry has raised a requisition / query on a remortgage registration, which should be straightforward to resolve if they only actioned it (remortgage completed on May 2026) and they continue to ignore this. As a result, sale / purchase of a house cannot be completed.
14 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon NSC, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Awful
Awful - confusing, intermittent comms. Really hard to understand the process and documents. Everything is communicated in a rushed way as if we are also conveyancers who do this for a living. Portal is confusing and messy to use. Our questions were answered in confusing and indirect ways.
14 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Joe Watts, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Case owner never responded
Was unable to make contact after they took money for searches
13 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Kanishk Sugand, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and understand you have been in contact with a colleague to discuss your concerns, if you wish to discuss this further then do not hesitate contacting Craig. Kind Regards, Abbie
Out of pocket £3000 for 2 weeks so far
They completed my mortgage a day later than it was supposed to be completed resulting in my previous lender taking a payment which I have to wait 15 days for TSB to pay me back.
In addition over 10 days later I am still waiting for £2500. On one call they said it would be via bank details and in another call they said they posted a cheque second class.
I don’t think it’s acceptable to put a cheque of someone else’s money to the value of £2500 in the post second class.
I will be raising a complaint with the FCA and with my new mortgage lender who used Enact to complete.
2 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Emma, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Great experience
I had a fantastic experience with Enact Conveyancing throughout my remortgage process. The whole team was professional, efficient, and kept me informed every step of the way. Communication was clear and timely, and any questions I had were answered quickly, making what could have been a stressful process feel straightforward and hassle-free.
Everything was handled smoothly and completed within the expected timeframe. I really appreciated their attention to detail and the excellent level of customer service they provided. I would happily recommend Enact Conveyancing to anyone looking for a reliable and efficient conveyancing service for their remortgage. Thank you for making the process so easy!
13 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Good communication
Good communication, a seamless transition. The app was easy enough to use even for me who is technically challenged.
3 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning celia clack, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great experience using enact with our…
Great experience using enact with our remortgage will definitely be using them again
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Reece Pagan, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service
Excellent service from Enact Conveyancing. The whole process was smooth, efficient, and well communicated from start to finish. The team was professional, responsive, and made everything stress-free. I would happily recommend them to anyone buying, moving or selling.
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Thalayasingam, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Appreciated all your help
Appreciated all your help.
Queries answered quickly.
Friendly and professional.
Kept us updated every step of the way.
Thank you.
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Caroline Susan Erskine, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Afternoon Nicola Morrow, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Smooth Remortgaging Process
The service provided by Enact (Jennifer Chinnery) was excellent with clear communication on progress of the remortgage process right uptil completion.
2 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Jaideep, thank you for your excellent feedback, I'll also pass your comments onto Jennifer. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact made our mortgage switchover very…
Enact made our mortgage switchover very easy and stress free, we would reccomend them to use when changing mortgage provider.
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon MrLUKEDALTON, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Everyone from enact was brilliant!
Everyone from enact was brilliant, I had a very good experience with them.
Thanks once again, recommend everyone to use them.
10 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Dan, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Morning Mustafa, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Generally quite good
Generally quite good, but got some information wrong that prevented this being a higher score.
10 July 2026
Reply from Enact Conveyancing
Good Afternoon ANITA WADDELL, thank you for your comments. I will ensure that your feedback is passed onto the training and management team. Kindest Regards, Abbie
Swimmingly
Everything went smoothly, response to messages very short, all in all great experience, wouldn't hesitate to use again.
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Chris, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The experience was great
The experience was great. From start to finish was smooth with email updates all the time. I had to do bear minimum and I was always informed throughout the process. I will use them again. Thank you and highly recommend
1 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Michael Sasu Koranteng, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
I instructed this firm to act as my…
I instructed this firm to act as my solicitors for the sale of my property. Before I officially instructed them, communication was frequent. I was contacted regularly while discussing the quote and arranging for an initial payment to open my file. Once I had paid the requested funds and completed all of the paperwork they asked for, the communication changed completely.
I was waiting for the memorandum of sale and had a simple question to ask. However, since instructing the firm, I had never been introduced to the person handling my case or even informed who my file had been assigned to.
I first emailed on Monday and received no response. I then called on Tuesday morning and was told that the person dealing with my file was busy but would call me back later that day. No one called.
I called again on Wednesday morning and was given the exact same response—that they were busy and would call me back. After waiting hours, I called again, only to be told the same thing for a third time. Again, no callback.
After three days of trying to get an answer to a straightforward question, I completely lost confidence in the firm’s level of communication. If they couldn’t return a simple call before the transaction had even properly begun, I had serious concerns about how they would handle the rest of my sale.
I therefore emailed to say that I no longer wished to use their services and asked them to close my file. Ironically, that was the first time I received a prompt response from the person supposedly handling my case. They claimed they had tried to call me, but I know this wasn’t true. I carry my business phone with me at all times, had no missed calls or voicemails, and never received the promised callback.
Based on my experience, I cannot recommend this firm. It felt as though I received plenty of attention while they were trying to secure my business, but once I had paid and become a client, getting hold of anyone became nearly impossible. Communication is one of the most important qualities in a solicitor, and unfortunately this firm failed at the very first hurdle.
6 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon liam fitzpatrick, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
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