Drivalia UK Reviews 

Excellent car experience. Abdulla provided fast and good service during drop off. Very much recommended.

Staff. ____

Terrible rental company, avoid, as they are trying to offer low rate, but will charge you extra if late by 1 hr at £50 per day, claiming this no show fee, even if flight delayed. Then make you pay additional cost for an automatic car saying they no longer have the car you originally booked. Fuel is not full-to-full so again make you add more fuel than needed. Insurance with £1500 excess requires a credit card, otherwise debit card per permitted to pay £38.99 per day insurance. Help centre for EasyJet no help at all. Front desk team
At Glasgow airport branch unfriendly and seem very disinterested in the customer.

​Horrendous Experience – Bait & Switch and Mis-sold Insurance
​I originally booked a Seat Alhambra with a "full to full" fuel policy and pre-purchased full insurance. What followed was a horrendous experience from start to finish.
​First, instead of the vehicle I reserved, we were handed the keys to a subpar Skoda. The car was handed over in a dirty condition with rubbish and a pillow left inside from the previous renter, entirely ignoring the "clean to clean" policy.
​Despite the "full to full" agreement, the tank was practically empty upon collection (only about 40 miles of range). This forced me to constantly calculate my fuel usage throughout the trip to ensure I wasn't giving them free petrol upon return.
​The absolute worst part was the aggressive upselling at the collection desk. The representative convinced my wife that our existing full coverage wasn't valid and mis-sold her their own insurance policy for three times the price we had already paid.
​To top it all off, their customer service is non-existent. I have tried multiple times to submit a formal complaint, but they completely ignore correspondence—in fact, their email inbox was full and bouncing messages back.
​An absolute nightmare of a company with terrible practices. Avoid at all costs.

amazing company amazing staff

Very easy process start to finish

Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served

Quick response, good answers, helpful to the letter

User friendly booking procedure. Prompt reply to my queries. Good prices.

This was our second time using Drivalia and it was just as good the second time. Great prices and absolutely superior customer service. All the employees were very friendly and helpful.

We hired a Toyota Aygo for 7 weeks from the Bristol airport branch. The service we received was first class and a big thank you to Mila who checked the car back into the depot with a big smile and kind words. We will definitely use Drivalia again.

Nice staff, Aarron and Kash were very polite and friendly. Reasonable price if you avoid the extra insurance. Cars are ok, clean, low mileage, but not always in the best condition.

Very poor experience. Our flight was late and we called multiple times to arrange a latr pick up. Once we got there, obviously the car had disappeared into thin air and the only option was a car twice as expensive...
Avoid this agency at all costs.

I booked a hire car at the Newcastle Airport branch to go to the Lake District, having selected and paid online for the manual Nissan Juke to be collected at 10 am on the Saturday morning (I arrived at 9-50am) expecting to get into the vehicle and start our trip….I was still there at 10-35 am as I was waiting for a previous customer to complete the “Laborious” check in procedure. After completing the paperwork I was told I could have an upgrade of an automatic Juke, I explained that was not what I ordered and would like the manual option which I am used to. As I drove onto the main road a tyre low pressure warning light on the front drivers side flashed up. I got home and used my electric pump to rectify the problem, noticing the tyre had no dust cap on it?. On further inspection the car had a visible dent on the back left passenger door. A visible scuff mark on the back bumper, inside the boot was covered in food crumbs and inside of the driver’s door were cobwebs. The exterior of the car had not been cleaned to an acceptable level as I would expect. With the high deposit of £1,500 on my mind I decided to ring the branch and explain the issues and that I had taken photos to show them when I returned the vehicle on the following Tuesday. We got to the destination in the lakes much later than I would have hoped, parked the car at our hotel knowing it would not be needed until the day of our return. On leaving our hotel to come home it started to rain, and as you do, you try to screen wash the window….low and behold there was no water/windscreen wash coming onto the dirty windscreen. I returned the car at 4pm although it was not due back until 5pm, and once again found myself waiting for previous customers to go through the long process of paperwork and finding the correct credit cards etc etc. When it got to my turn the assistant had no recollection of me ringing him on the Saturday morning to report the 7 issues I had encountered. I took him out to the car to ensure he saw the problems, I asked him to try the windscreen washer to ensure he understood….He told me a light should show up when it needed water!? This was not the case. When I enquired about the the other issues he apologised and said they would all have been noted on their inspection log?? . I replied that you might want to inform the customer also as to alleviate and worry regards the £1,500 of damage deposit on my credit card. Unfortunately I was disappointed on how my concerns were dealt with and their total lack of customer care ensures I would not use this company again. Also whilst sitting in the portacabin there is a TV screen playing what was obviously a (violent) movie not meant for children, causing the mother sitting next to me to turn her young son’s face away from the screen….it’s the little details that make all of the difference in retaining customer’s trust and satisfaction in this day and age.
UPDATE… Received an automated reply asking me to contact them via their website… You couldn’t make it up… they have my email and contact details!?

I wish every car rental company demonstrated same customer approach. More people like staff in Luton Airparks branch. Highly recommended!

Sanj and Alyna were a pleasure to deal with. Thank you for making the process seamless and making me laugh! Will gladly come again and hire a car with Drivilia

Booking process was fast and reliable, service brilliant, sanj was phenomenal

We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted went out of their way to help resolve the issues. Without the information Kamila helped me find in my phone we would have been really stuck but she patiently and constantly reassured me it would be alright in the end and it was thanks to them. Amazing service

The price was good. The car was clean and in good condition. I didn't have to wait long for the paperwork to be sorted. The staff both the young lady who booked me in and the lad who brought out the car were both very friendly and polite. They were exceptional in their service.