Extremely fast answers both to email and webpage chat. I never write reviews like that, but Jay is so professional I just had to. Very impressive, I really wish all customer support were like that. M... See more
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See what reviewers are saying
I had an earlier booking but faced problems as I have no credit card but only debit bank card. Jay helped me very-very quickly and efficiently and provided me several options. From the moment of conta... See more
Company replied
Don't even deserve a star. Pre-booked a vehicle and waited 45 minutes in the queue, only to be told at the counter that the car I had reserved was no longer available and that they had no alternativ... See more
Company replied
The 'Chat' was initiated very soon after I went to the Drivalia site. Jay offered to give me a discounted price on booking. We briefly discussed the types of car on offer. HIs responses were quick... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made my reservation through the…
I made my reservation through the website's live chat, and the whole process was smooth, quick and easy. The service was efficient, and the price was very competitive. A great booking experience so far. Highly recommended!
25 October 2026
Unprompted review
Very helpful
Janos was very helpful at assisting me with the comparing the quotes I found online, quick to reply via webchat and easy to reserve.
23 October 2026
Unprompted review
Good Price & Service
Have used Drivalia many times and they are usually very quick and professional with good prices and communication is always quick.
23 October 2026
Unprompted review
Website was terrible (broken) but when…
Website was terrible (broken) but when using the chat function managed to book a car efficiently
23 October 2026
Unprompted review
Rather fast communication
Rather fast communication. Very clear communication.
The rate was exactly the same as the homepage.
23 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Most professional customer support I ever seen.
Extremely fast answers both to email and webpage chat. I never write reviews like that, but Jay is so professional I just had to. Very impressive, I really wish all customer support were like that. Moreover I received extra discount and answers to my shuttle at night questions (24h in Edinburgh airport, comes every ~25 min).
Highly highly recommend!
22 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I do like to go back to Drivalia...no…
I do like to go back to Drivalia...no surprises in my experience
22 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Just easy to deal with
Just easy to deal with and much prefer going to an office rather than on line. The chat service worked really well when I could not find by booking confirmation, had it sorted in 5 minutes.
22 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent quick customer service.
Very good. My problem was cleared up really quickly.
21 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
From problem to solution in 15 minutes
I had an earlier booking but faced problems as I have no credit card but only debit bank card. Jay helped me very-very quickly and efficiently and provided me several options. From the moment of contacting the customer service to having the new booking secured not even 15 minutes passed. Thank you very much! Great experience!
21 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Unusual circumstances
I had a lot of questions which were swiftly and clearly answered by the agent, for which I am extremely grateful.
21 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was really helpful
Jay was really helpful , gave me options on hire and answered all my questions ...just great customer service
21 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hi I couldn't rate my experience highly…
Hi I couldn't rate my experience highly enough dealing with Jay ,we just had a sudden bereavement in Scotland and as we live in another country hiring a car can be extremely stressful but thank god from the minute Jay answered the phone he sorted everything straight away such a relief. Will be recommending.
20 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Panos
Panos, was super helpful in my booking. He was quick to provide accurate feedback and chnages to my booking. Making my experience with Drivalia perfect. I would definitely recommend friends.
21 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I booked on the site's web chat and…
I booked on the site's web chat and Janos gave me a great deal.
20 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent communication and outstanding…
Excellent communication and outstanding customer service! They were incredibly responsive and always replied to my emails very quickly. When I needed to get in touch by phone to clarify a question, they were extremely helpful, friendly, and did their best to assist me. I was very impressed with their professionalism and the overall experience. Highly recommended!
18 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy and frictionless booking experience
Jay on the online chat was excellent, seamless booking experience.
18 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely excellent customer service
Absolutely excellent customer service. Very professional and very helpful staff. Jay over the phone gave me the best deal for renting a car. Thank you so much
16 October 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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