We picked the car from Liverpool airport. Gareth was the person that assisted us to fill the forms and get ready to go. Excellent professional guy
Location
Switch locationUnit 21 Compass Industrial Estate Spindus Road, SPEKE, L24 1YA LIVERPOOL, ENGLAND, GB
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See what reviewers are saying
Unexpected £120 charge — and nobody takes responsibility I booked car hire through Ryanair and prepaid €133. The collection time was based on my scheduled Ryanair flight arrival. When the... See more
I hired a van from Gareth at Drivalia for a few days while moving house, and he was honestly brilliant. He was so helpful from the moment we arrived, the service was friendly and fast, and he made ev... See more
Company replied
Karl, at Liverpool airport was no nice, just like the people in Lancaster Holiday inn. Everything was very nice, so many advices!!! Thanks!
Company details
About Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Unit 21 Compass Industrial Estate Spindus Road, SPEKE, L24 1YA, LIVERPOOL, ENGLAND, United Kingdom
- 0151 515 3868
4.6
Excellent
502 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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We picked the car from Liverpool…
We picked the car from Liverpool airport. Gareth was the person that assisted us to fill the forms and get ready to go.
Excellent professional guy
16 September 2026
Unprompted review
Unexpected £120 charge
Unexpected £120 charge — and nobody takes responsibility
I booked car hire through Ryanair and prepaid €133. The collection time was based on my scheduled Ryanair flight arrival. When the flight was delayed, Drivalia demanded a further £120 late-pickup fee — despite the delay being caused by the Ryanair flight.
I refused to pay an additional £120 and did not take the car.
Since then, I have spent weeks trying to get a proper explanation or refund. Ryanair directed me to CarTrawler, and CarTrawler ultimately told me to deal with my bank because I had raised a chargeback.
The fundamental question — why should a customer pay £120 because the airline's flight was delayed? — has never been properly answered.
I have now had to pursue the matter through my bank and raise the wider issue with Liverpool Airport and consumer authorities.
A very disappointing experience, particularly when the booking was made through Ryanair.
18 August 2026
Unprompted review
Thanks!!
Karl, at Liverpool airport was no nice, just like the people in Lancaster Holiday inn.
Everything was very nice, so many advices!!! Thanks!
13 September 2026
Unprompted review
Excellent customer service
The van was perfect for what we needed, new and clean. Most importantly Gareth on the desk was fantastic and really helped make the rental very smooth. Many thanks.
10 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good experience
Quick check out process, Karl came over straight away and got me on my way with a drop off to the airport. Check in was fast too, car was ready for me.
14 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gareth was really helpful amazing…
Gareth was really helpful amazing customer service
11 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
They got me on the road quickly with a…
They got me on the road quickly with a minimum of fuss. The car was clean and exactly what I needed. Very impressive!
12 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I hired a van from Gareth at Drivalia…
I hired a van from Gareth at Drivalia for a few days while moving house, and he was honestly brilliant. He was so helpful from the moment we arrived, the service was friendly and fast, and he made everything really easy. We walked away with a great van that is exactly what we needed for the move. Thanks Gareth you have made a stressful week so much smoother.
11 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Efficient staff
Easy booking. Pickup was efficient.
Returning the car is very easy and Karl is especially friendly and accommodating with drop off at the airport.
11 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible
Terrible, received a number of letters by post in fines for not paying a penalty I was not aware of. Never have this issue with any other car rental company. The fines are more than the initial fee. Won’t be using them again
1 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I drove from Bristol to Liverpool Drivalia car rental
I drove from Bristol to Liverpool. At the Liverpool drop off (airport) Karl took care of my check out. Everything went smoothly and quickly. He even drove me back to the bus station. Nice people and good cars, I would highly recommend!
5 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks for the speedy check in Gareth
6 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gareth was such a great help and…
Gareth was such a great help and provided an amazing service, would recommend to anyone
4 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hi guy called Gareth
Hi guy called Gareth, was do helpful , so polite , definitely will be back , thanks Gareth x
2 September 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart and speedy
Great service speedy pick up and check in thanks to Stuart. Travelling with my partner he was so efficient and helpful.
29 August 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Deal direct with Stuart
Stuart is amazing at the airport. He gave me his number and I now deal direct with him when I need a vehicle, this cuts out any broker fees. Service is always 5 stars from start to finish.
29 August 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A great team of people Stuart went out…
A great team of people Stuart went out of his way to accommodate our rental vehicle requirements after our previous experience with Drivalia, we had in fact booked with another rental car company to complete our journey but the service we received from Stuart and his team couldn’t be faulted and went beyond normal customer service standards, thanks to Stuart he saved a customer going elsewhere for a rental and rebuilt our faith in Drivalia.
We can’t thank Stuart and his team enough.
28 August 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very friendly helpful staff gareth
28 August 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Best Car Hire Company around. End of Story.
I cannot recommend Drivalia highly enough. This is the 2nd time I've hired from them, this one for a longer period of time. The guys in the office in Speke are superb. Stuart is on the ball and is a pleasure to deal with; he could not be any more helpful and for the second time I got a nice little free upgrade. Use this company. They are the best out there.
27 August 2026
Unprompted review
Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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