DPD Ireland Reviews 

200,633
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, precise one-hour time windows, and excellent communication regarding parcel status. Many people appreciate the polite, friendly, and helpful nature of the delivery drivers, who often go above and beyond to assist. The overall service is frequently described as professional, reliable, and well-managed, ensuring prompt deliveries. However, some customers also noted issues with package handling, reporting items left in unsafe places, thrown over gates, or damaged by pets. A few other people also felt that orders were not delivered on time, were difficult to track, or were occasionally delivered to incorrect addresses or neighbors without proper notification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and reliable,... See more

Product

Clients share ambiguous opinions on product, with some customers reporting that their deliveries arrive... See more

Order

People report ambiguous experiences with order delivery, with some customers expressing delight over fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate being told t text and email of when my parcel will be delivered, especially given it is a 1 hour window. To date, each and every delivery has come within the time window specified... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. My goods are always delivered safely to my door. Thomas my delivery driver, always knocks on the door, rings the bell to let me know. Great service from the company an... See more

Company replied

Rated 5 out of 5 stars

I have commented on this before. Great service. I cannot praise Jamie enough. He is our regular delivery guy . Always so nice and friendly, despite our dog Holly barking at him. 5 star service all t... See more

Company replied

Rated 5 out of 5 stars

DPD delivers to me on a regular basis. Their level of communication with me regarding a deliver date and time with the option to choose a pick up point, is ideal and so well planned and thought out. I... See more

Company replied


Company details

  1. #1 of 2 best companies in Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201K reviews

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4.6

All reviews

(200,633)

20,869 reviews in the last 12 months

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Rated 5 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

He was friendly profesional and helpful

He was friendly profesional and helpful

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

No issues.delivered during the time…

No issues.delivered during the time slot that was assigned and left where I requested.

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivered on time as advised.

Delivered on time as advised.

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent service as always from Edward

Excellent service as always from Edward

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Fantastic driver

Always has a smile and goes above and beyond to ensure the package is safely delivered

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always very professional

Always very professional

28 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Efficiency and Reliability

Efficiency and reliability are hallmarks of this company. I know I can depend on their one-hour delivery time slot and so I can attend to other matters and not have to stay close to the hall door all day as happens with other delivery agents.

27 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

Delivered as advised

Delivered as advised, no issues

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Never had any problems with Dpd fir…

Never had any problems with Dpd fir delivery. Great service. Always prompt.

27 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always on time and in perfect condition

Always on time and in perfect condition

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Thank you so much dpd i ordered on…

Thank you so much dpd i ordered on Saturday from Dunnes .And it was delivered today. Great service thank you Anthony .

27 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Driver promptly delivered package in a…

Driver promptly delivered package in a professional manner. (unlike some operators who simply drop package over the gate in an exposed area).

20 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Reliable as always

Reliable as always

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars

DPD "Diabolical service" !!!

Today 27/07/2026 got an email and message from DPD saying my packages would be delivered today.

On my ring doorbell I witnessed a recording of Two cardboard boxes containing almost €1000 worth of goods being left by the DPD driver on a public road outside my gate.

This delivery was a few days previous rescheduled for delivery for 30/07/2026 via the DPD website as I was away on business for the week and the change of delivery date to 30/07/2026 was acknowledged and confirmed by DPD in a return email to me.
I witnessed the delivery driver ring my intercom on my ring doorbell camera. Had he bothered to ring my ring doorbell on the wall right next to my intercom or use my phone number which was attached to the delivery I would have been able able to give instructions to the driver, however no such attempts were made. Instead I watched the recording on camera of the driver ringing my intercom and on not receiving a reply from my intercom as I was not home he simply dropped the two cardboard boxes on the roadside at my gate and drove away.
How can this in any measure be described as a professional delivery service. As I say these goods are valued between €900 and €1000, they are now visible by my ring camera on the roadside at my gate, I do not have neighbours, friends or family close by whom I can ask to come to the rescue the boxes so all I can hope for is that some honest passer-by will realise they've been left for delivery and keep them safe till my return home next week.
I have been in contact with the French company who sent the goods explaining my predicament. Hopefully they can put pressure on DPD to rectify the situation and that my valuable goods will not have disappeared in the meanwhile.
To say I'm flabbergasted by this deplorable service by DPD is a vast understatement. If it were possible to give zero stars on trustpilot I most definitely would.
It's not the my first occasion to have issues with DPD, I had a similar situation with them some years back but hoped they had learned and improved.
So to sum-up from experience my advice is keep well away from DPD and look elsewhere for your delivery needs in Ireland.
"An Post" the national delivery service for Ireland might be a wise option as I've always found them reliable and professional in their dealings.
Beware of DPD and good Luck out there .

27 July 2026
Unprompted review
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

On time delivery

On time delivery, very friendly person,has a quick chat and off he goes.

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always on time,and if not home always…

Always on time,and if not home always put in a safe place

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivery within the timescale specified

Delivery within the timescale specified

27 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent!

27 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

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