DPD Ireland Reviews 

200,515
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, precise one-hour time windows, and excellent communication regarding parcel status. Many people appreciate the polite, friendly, and helpful nature of the delivery drivers, who often go above and beyond to assist. The overall service is frequently described as professional, reliable, and well-managed, ensuring prompt deliveries. However, some customers also noted issues with package handling, reporting items left in unsafe places, thrown over gates, or damaged by pets. A few other people also felt that orders were not delivered on time, were difficult to track, or were occasionally delivered to incorrect addresses or neighbors without proper notification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and reliable,... See more

Product

Clients share ambiguous opinions on product, with some customers reporting that their deliveries arrive... See more

Order

People report ambiguous experiences with order delivery, with some customers expressing delight over fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate being told t text and email of when my parcel will be delivered, especially given it is a 1 hour window. To date, each and every delivery has come within the time window specified... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. My goods are always delivered safely to my door. Thomas my delivery driver, always knocks on the door, rings the bell to let me know. Great service from the company an... See more

Company replied

Rated 5 out of 5 stars

I have commented on this before. Great service. I cannot praise Jamie enough. He is our regular delivery guy . Always so nice and friendly, despite our dog Holly barking at him. 5 star service all t... See more

Company replied

Rated 5 out of 5 stars

DPD delivers to me on a regular basis. Their level of communication with me regarding a deliver date and time with the option to choose a pick up point, is ideal and so well planned and thought out. I... See more

Company replied


Company details

  1. #1 of 2 best companies in Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201K reviews

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4.6

All reviews

(200,515)

20,693 reviews in the last 12 months

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Rated 5 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars

Disappointment with the quality of service

The parcel I received was damaged and torn, despite being clearly marked to be handled with care due to its contents. I was not at home on the day of delivery and asked the courier to leave the parcel at my doorstep. I was told that he could not do so and would attempt delivery the following day. After a while, I received a notification that the parcel had been delivered, although the photo showed that it had simply been left behind the estate’s fence, where it lay for the next few hours. As it had been torn open, anyone could have easily taken the contents. I am very disappointed with the way my delivery was handled. Although ultimately none of the items I’d ordered were lost or broken, I was forced to carry the parcel myself from the entrance gate to my apartment (about 150 metres). It was very disappointing experience.

21 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

Dependable

24 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Top Delivery Service

Lovely staff delivering to houses & excellent with time & whattapp messages great to receive.

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent service

24 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always quick & reliable- and even…

Always quick & reliable- and even better doesn’t wake the kids when it’s an early morning drop off.

24 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

great service

gtrat service

24 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivered on time

Delivered on time, plenty notice from driver

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 2 out of 5 stars

Parcel left outside in the rain no…

Parcel left outside in the rain no message about delivery until a few minutes before it came

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

Delivered On Time

I ordered some GAA jerseys online, as my mother was visiting Ireland from New York. She wanted the jerseys for her grandchildren, but they weren't available in the shops. As she was about to leave for Dublin Airport, DPD Ireland pulled up to the house in County Down and delivered the package. The timing was perfect! Thank you.

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Wasn’t in and driver left parcel…

Wasn’t in and driver left parcel somewhere safe.

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivered from Dunnes in less than…

Delivered from Dunnes in less than 24hours..

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivered on time

Delivered on time , communication was excellent in regards to updates . The packaging was impressive and it was delivered with care

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent service

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Prompt delivery service

Prompt delivery service

23 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars

The driver only delivered 1/2 of the…

The driver only delivered 1/2 of the shipment on the tracking ID. The video evidence shows the driver entering with 1 parcel; not 2 as intended. The driver marked both parcels delivered. This has now created a concern with theft risk and I would like to receive a response from someone at the customer service center or depot manager.

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

Excellent service

25 July 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

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