Domino's Pizza Reviews 

2,645
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, most reviewers were unhappy with their experience overall. Many customers found the product quality to be poor, describing pizzas as overcooked, dried out, or having insufficient toppings. People frequently reported issues with their orders being incorrect, such as wrong toppings, missing items, or receiving different sizes than requested. Pricing was a significant concern for many, with customers finding offers misleading and final costs much higher than expected. Some people were dissatisfied with the staff, citing rude interactions, unhelpful attitudes, and long waiting times. However, some customers also noted positive experiences with friendly drivers and staff who were willing to correct order issues.

What people talk about most

Product

People report negative experiences with product quality, often receiving pizzas that are cold, undercooked,... See more

Order

Customers had negative experiences with order, citing issues such as late deliveries and incorrect items,... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over pizzas being... See more

Price

Clients share negative opinions on price, with many reviewers expressing dissatisfaction with what they... See more

Staff

Users describe ambiguous interactions with staff, with some customers praising friendly and helpful employees... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been a Dominos customer for over 20 years. I am very disappointed with the company now, will not be ordering again. The new website is hard to navigate, my “free” rewards pizza has to include... See more

Rated 2 out of 5 stars

I usually love your pizza, however the 2 I ordered tonight were the worst I've ever had. They were overcooked, dried out, no sauce on them. Horrible pizzas, ate 4 pieces of 2 pizzas and threw the r... See more

Rated 2 out of 5 stars

I have ordered pizza from our dominos in bay city mi and 3 times in a row the pizza was wrong! I even called the last time so they hopefully wouldn’t mess up. Well they messed it up again!! So unfortu... See more

Rated 1 out of 5 stars

Domino's has a 10.99 14" special where you can order up to seven toppings on the pizza. We ordered 2 specials and the toppings were like an afterthought ex. there were 5 small pieces of chicken on... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Get Pizza, Oven Baked Sandwiches, Bread Bowl Pasta and more delivered. Order online, then track it every step of the way. Find hot deals every day.


Contact info

1.8

Poor

TrustScore 2 out of 5

3K reviews

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No history of asking for reviews

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1.8

All reviews

(2,645)

449 reviews in the last 12 months

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Rated 1 out of 5 stars

i put in an order for my son to pick up…

i put in an order for my son to pick up and when he walked 30 minutes to get there they said it had not been paid for. I paid online with a giftcard. Thankfully my balance was restored, however i used points to get a free 20 0z coke and that was still not given to him though it had been paid for and now my points are gone.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

No one was at the front takeing orders and some guy was on his phone

I was trying to order a pizza but said they were haveing problems so then we go to the store to order no one was at the front I saw one guy on his phone and the rest doing pizzas and I don’t know why no one was at the front takeing orders so I went back to the car and wanted to order car side delivery but but when I tried place ing the order it was loading so now I don’t evenknow if I wasted money on pizza I didn’t get

5 July 2026
Unprompted review
Rated 2 out of 5 stars

I usually love your pizza

I usually love your pizza, however the 2 I ordered tonight were the worst I've ever had. They were overcooked, dried out, no sauce on them. Horrible pizzas, ate 4 pieces of 2 pizzas and threw the rest away. Looks like another pizza pla e is in my future.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 star

If I could give less than 1 star, I would. The store on Livingston Rd in Ft. Washington,MD has consistently horrible service. Place an order. Get a delivery window of 30-40min. Reasonable. Check back when the pizza hasn’t arrived and the delivery window has been updated to 2 HOURS later! The store has no delivery drivers but won’t tell you that. Called the store and was told the pizza is on the way but the app and the recording say it hasn’t been picked up yet. My food was made at 7:07pm and it’s now 8:33pm and IT HASN'T BEEN PICKED UP. So the gal at the store lied when she said it was with the driver. Took 7 tries to get the store to pick up the phone again to cancel my order. Poor Dante was kind and canceled my order and apologized but now I have to order from somewhere else and wait again. Three strikes. Never again.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Tracking App is a joke!

Well, today I found out the entire Dominos tracking app is a sham! I ordered a pizza deal online and watched as the app said "Mohammed is making your pizza"' Pizza is in oven", "ready for pickup" . So I get to store and lo and behold... NO PIZZA... So what's wrong? It turned out that there was a technician in store fixing the AC and not a single pizza was made last 15 minutes! The whole "pizza tracking" nonsense is essentially just a "best guess time estimate as to when to go to store and maybe your pizza will be ready. What a joke. And to think I would actually sit and watch this thing progress! I had to cancel my order inshore in case they decided to make it later and then say I didn't come to pick it up. smh!!!

2 July 2026
Unprompted review
Rated 3 out of 5 stars

Slow order

I order from online, app told me between 15-25 min, i went store after 15 minute and when i go there they just start making my order, take 35 more min to get 2 medium pizza, it was slow but taste was ok. Thanks for the 9$ deal

28 June 2026
Unprompted review
Rated 2 out of 5 stars

I know Domino's has to save money but…

I know Domino's has to save money but to not put any tomato sauce on a pizza is unheard of. I have not bought any for a few months but recently bought and found no sauce on both. How can you make an Italian Pizza without sauce. I would not have minded if they told me up front or said there would be an extra charge but not happy. The service was good and polite but the pizza left something to be desired. Not sure of the date would have to look up giving you an estimate. In Kimball Tn

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Bina is the worst customer service rep EVER!

I went into Dominoes Maida Vale where I had the unfortunate experience of meeting the self-proclaimed manager named Bina. She definitely did not want to serve me.

She said she can’t take my order because there was too many online orders to complete. I asked if she did not want to serve another customer, she replied “you need to wait 30-40 minutes. During the conversation (not taking my order) she said it would take maybe 20 minutes then it became 25-30 minutes.

I started to believe she was the owner. Bina tried to tell me am not allowed to video the disgusting state of the work area and how they handle customers food when angry.

She gave me a large pizza with 5-6 pieces of pineapple and the same in ground beef. Photos attached

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered extra large half double…

Ordered extra large half double pepperoni and half the works. There were barely any toppings on the deluxe side to where I could count three pieces of green pepper and two pieces of sausage in a total of four pepperonis on the entire half. The half side had at most two pepperonis per slice. There was barely any sauce and the crust.Tastes like cardboard. I contacted the store and they gave me a credit, and stated that that they would do better next time. A week later, I placed the replacement order. And it was the same or worse. They used to have a garlic, butter slathering on the edge of the crust, and they did not do that to either one of these pizzas. Domino's used to be top three of any chain back in the eighties, and then they fell off. They came back about 10 years ago. And had a flavorful offering of products but now they are worse than any frozen pizza that I have bought. They really need to step their game up or just go away.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

BURNT BREAD & Crappy service

Domino's in Dora Acts like if you have a specialty order, it's a huge problem or a damn safety concern! After sending my second Philly cheese Sub BACK, I then asked for a refund BC it still wasn't right!!!! THEN the smart mouth worker looks at me and says, THERE'S NOTHING WRONG WITH THAT SANDWICH!!!! NOTHING, BESIDES, I ORDERED NO MUSHROOMS, LIGHT ONIONS, LIGHT BELLE PEPPER, AND MY BREAD NOT BLACK AND HARD!!!! BURNT! I'LL NOT BE BACK

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Worst pizza ever. We ordered the extravaganza and instead of good veggies we got dried up old terrible very old awful crap. We ended up throwing most of it away. We'll never order another Dominos pizza again!!

11 June 2026
Unprompted review
Rated 2 out of 5 stars

Dominos messed up order

I have ordered pizza from our dominos in bay city mi and 3 times in a row the pizza was wrong! I even called the last time so they hopefully wouldn’t mess up. Well they messed it up again!! So unfortunately I will have to go elsewhere. 3 times in a row and pizza is not cheap so we’re done with dominos!

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Won't deliver cuz I didn't spend enough

I tried to order 1 large pizza from Dominos on Cumberland Parkway in Mechanicsburg, PA.

What a bunch of jackasses.

They told me I didn't spend enough money to have it delivered.

And if you do become worthy of them...they are still gonna whack you with a $5.99 delivery fee.

What a bunch of A**HOLES!!!

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful pizza and service!

I gave one star so to continue to give a review, or else it did not deserve it! What an awful looking and tasting pizza! Also, the driver did not want to deliver in the nursing home, he called me so that I would pick it up outside! Absolutely atrocious!

26 June 2026
Unprompted review

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