De boeking voor de Ferry is simpel echter in afwachting of er werkelijk ook plaats is onduidelijk. Terug betaling is netjes. Dat is belangrijk
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We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
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Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
12K reviews
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I booked the wrong date and route
I booked the wrong date and route. Direct Ferries claims that only the ferry company can make changes, while the ferry company says they can't because we didn't book directly with them. I don't see the point of using Direct Ferries if they can't do anything for you except take your money. Definitely not recommended.
23 July 2025
Reply from Direct Ferries
Hello!
Thank you for your feedback.
I see that you've reached out regarding a change of route, and our team has already submitted a request to modify your booking. Please keep in mind that any changes can be processed in our system no later than 48 hours before departure. However, we are committed to assisting you further; therefore, we have contacted the ferry operator to explore the possibility of a change. The final decision now rests with the ferry operator. We kindly ask for your patience as our colleague monitors for any updates.
If you have any further questions, please feel free to reach out.
Booking process is intransparent and I…
Booking process is intransparent and I booked the wrong date. It's impossible to get a hold of customer service and they charge you to make small changes.
21 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
We can see you are already in contact with our agents regarding your amendment and your query is being handled.
Kind regards,
Direct Ferries
Terrible communication from Direct…
Terrible communication from Direct Ferries led to double booking on ferry. Offcourse, when you try to cancel and request, it is not an option and not a single person to speak to. Will never use them again, be aware!!!
16 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, we're always grateful for any customer feedback.
We appreciate that it can be frustrating not being able to make to cancel your booking when you need to. Because of this, whenever possible, we offer a variety of ticket types and an additional option to add cancellation cover to your booking as we understand that sometimes plans change!
You have purchased an Economy non-refundable booking that does not allow refund in any circumstances and this conditions were displayed during the purchase. Your other booking was made with another ferry company and therefore can not be cancelled due double booking. Please note that by booking through us you are still booking with a certain ferry company and therefore their terms and conditions apply. You can however amend both bookings to some later departure dates.
We are sorry that the conditions of your ticket do not allow your request on this occasion. For future bookings, where possible, we would suggest considering opting for a flexible tariff or adding our cancel for any reason protection so that you have the option to amend or cancel your booking if needed.
Kind regards,
Direct Ferries
The eymplee was very ruud
16 July 2025
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience at the port or on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Very professional
20 July 2025
July 2025 —Total scam
July 2025 —Total scam. Booked ahead by 60 days. Arrived at outbound ferry to Porto santo from Madeira (with them already cancelling our inbound return trip two days earlier and us then scrambling to buy a flight from Porto santo back to Funchal ). Then we arrive to board the Funchal ferry to find out they had cancelled both. Even though they emailed us and said we were still okay on the outbound. Ruined our trip and we are out over 500 dollars because the ferry was sold out. And nowhere booked to stay on Madeira. NEVER TRUST THIS COMPANY. Book direct. They did ultimately refund our ferry tickets but we lost a lot of money on Porto santo flights and hotels not to mention the stress of traveling to Madeira, getting up early, being excited to see Porto Santo and being completely disappointed and lied to by Direct Ferries. Total scam. Run from this company. Never again.
17 July 2025
Unprompted review
Reply from Direct Ferries
Good morning Brad,
Thank you for taking the time to provide your feedback; we sincerely appreciate any insights from our customers.
We regret to inform you that your return sailing was cancelled, and we understand the frustration this may cause. Due to the inherent nature of sea travel, delays and cancellations can occasionally occur. Whenever we receive notifications regarding such changes, we ensure that affected passengers are informed via SMS and email. Typically, cancellations or alterations to sailing times are a result of adverse weather conditions, and such decisions are made with the safety of our passengers in mind. As you correctly noted, the cancellation notifications were issued solely for the return journey, not the outbound. We must ascertain whether the outbound sailing was also cancelled on the same day due to safety concerns. We sincerely apologize for this situation and will provide you with an update shortly.
We apologize once more for the inconvenience caused and hope you understand that delays and cancellations are beyond our control.
Kind regards,
Direct Ferries
System error played twice
I booked a ferry ticket, the system gave a payment error. As a result, I tried and booked again. When I saw the next day that they booked it twice, no responsibility of efforts for reimbursement were taken after repeated request despite this being an error of their system and a relatively big amount of money.
18 July 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on our website, we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience with our website will be much smoother.
Please note that the booking reference provided is not valid, we recommend you to contact us using the messaging channel to assist you accordingly.
Kind regards,
Direct Ferries
Good working booking system, quick booking confirmation
Very good and clear booking system, extra service options are pushed a bit to hard, very quick and adequate booking confirmation!
16 July 2025
I have booked with them before but this…
I have booked with them before but this time around their chat bot is giving me headaches hence they should reconsider and have a contact centre, need to clarify something yet l can't do it
Can someone get in touch
15 July 2025
Unprompted review
Reply from Direct Ferries
Hello Munemo Sallie.
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
We will contact you shortly to discuss your concerns further.
Kind regards,
Direct Ferries
delayed around 10 hours without notice
The leave was at 3:00 am and we ended up boarding at 11:15 am
13 July 2025
Reply from Direct Ferries
Hello ,
Thank you for taking the time to provide your feedback.
Please be advised that we have not received any prior communication from the ferry company. Such situations are unpredictable, as they depend on the captain's decision regarding the delay of departure. The ferry company reserves the right to postpone the departure if it prioritizes the health and safety of the passengers. This matter is beyond our control, and we do not possess the authority to intervene in decisions made solely by the ferry company operating the sailing.
When we receive information in advance from the shipping company, we promptly notify our clients. However, in this instance, we are unable to predict events occurring at the port, as we are not physically present.
We would like to inform you that we have escalated your case to our customer service team, who has reached out to the ferry company to request a booking refund as per your instructions.
Rest assured, our customer service team will update you as soon as the ferry company provides feedback on the next steps.
Thank you.
I booked with Direct ferries
I booked with Direct ferries. After a few days they emailed me to say their vehicle dimensions did not match mine, even though I did not give my vehicle dimensions but just my vehicle reg no and then confirmed model etc.
As per their request I emailed my vehicle dimensions, but after a few days had not heard anything and we were tracking a few weeks.
I chased but received nothing.
I therefore decided to cancel as I had paid for the refund option.
Direct ferries eventually contacted me and apologised and said everything was now ok. I responded that I had made other arrangements, in this case flight and car hire, and that I had requested a refund.
Eventually they refunded me but less the amount I had paid for club lounge etc which happens to be in their small print.
So because of their incompetence I have lost £40 through no fault of mine.
Since then they have messaged me countless times asking me to change my review. Today was the latest this time they phoned me and said they would speak to their supervisor, the answer came back in minutes with the narrative……as per our policy we only refund 80% of your booking…….we hope you will change your review.
I will not change my review, I will not use them again and suggest that should be careful as they may spoil your important holiday, important to you that is.
If Direct Ferries spent less money on defending their indefensible refund policy, when they at fault and the perpetrators of the cancellation, they could better spend their money on refunds and customer retention.
If 10 people decide not to book because of this review that will be the most expensive £40 they have ever spent.
27 June 2025
Unprompted review
Reply from Direct Ferries
Hello Hayden,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations — both yours and ours.
A member of our team will be in touch with you shortly via a separate email to discuss your complaint in more detail.
Kind regards,
Direct Ferries
Due to incorrect information
Due to incorrect information, we could not travel to Jersey. The information recaived said that we could travel with passport/ID and (even) driving license.
But when we arrive at check-in, we were refused to travel to Jersey. Cause my wife has a ID card. So, about € 1.000,= (ferry and hotel costs) GONE. You should inform people better that travelling to Jersey ONLY passports are accepted!!
Next time I will not use Direct Ferries to buy tickets!!
29 June 2025
Unprompted review
Reply from Direct Ferries
Good afternoon!
Thank you for sharing your feedback with us; we truly value your input.
We are sorry to hear about the negative experience you faced. However, it seems that your review is related to the boarding control, which does not directly concern your experience with the Direct Ferries website or our team. We kindly ask you to consider adjusting your star rating to better reflect your experience with Direct Ferries.
We would like to highlight the Travel Documentation mentioned in your booking confirmation: "Please visit the Jersey government website for information on how to obtain your permit." Therefore, if you are not a British citizen, it is crucial to verify your immigration status before traveling.
We appreciate your understanding. Should you need any further assistance, please feel free to let us know.
I could not get two tickets for two…
I could not get two tickets for two bikes at The same time. I had to pay The servicefee twice.
Not nice
7 July 2025
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave us a review, we really appreciate your input as it helps us identify what's important to our customers.
We are sorry that we're currently only able to book one vehicle per booking, our technology team are currently looking into how we can better facilitate bookings with multi-trips or more than one vehicle so we hope that this is a feature you'll see on our website in the future.
If you do need any support with booking you can contact us using our contact form and we'd be happy to help - https://help.directferries.com/hc/requests/new
Kind regards,
Direct Ferries
No phone number available after a…
No phone number available after a mistake while booking. Mistake because of strange behavior of the website
7 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review.
Kindly note that we have now sent you an email. Please check the inbox of the email address you provided during the booking process.
Thank you again.
Kind regards,
Direct Ferries
Efficient boeken
6 July 2025
Quick nice & responsive
6 July 2025
Fine when everything goes to plan
Fine when everything goes to plan, as it did the first few times I used them, but if there is a problem, you find out that the customer service that sits behind the website is slow, unhelpful and I got sent repeated incorrect information about my crossing which caused delays, concern and was impossible to speak to anyone at Direct Ferries who could tell me anything useful. I complained and they wore me down - I gave up fighting in the end so will never use them again. Not worth the cost saving Vs booking with operators when you would rather have peace of mind should there be an issue with your booked ferry service.
28 July 2024
Unprompted review
Reply from Direct Ferries
Hello Mark,
Thank you for your review, we appreciate you taking the time to leave your feedback.
We're sorry to hear you had delays regarding Condor Ferries/Brittany Ferries.
We had emailed you regarding the the new sailing times due to the operational reasons.
Please see new email sent to you.
Thank you .
Kind regards,
Direct Ferries
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