De boeking voor de Ferry is simpel echter in afwachting of er werkelijk ook plaats is onduidelijk. Terug betaling is netjes. Dat is belangrijk
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
Company replied
Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect return of money
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets.
After a complaint at Direct Ferries they returned my money.
Perfect from Direct Ferries
17 September 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas for improvement.
We are very sorry to learn that your experience did not meet expectations.
I will be sending you a separate email shortly to discuss your complaint in more detail.
Kind regards,
Direct Ferries
Very easy to make a booking
15 September 2025
Please review the companies that you work with @Direct Ferries
I took the Armas ferry from Al Hoceima (MA) to Motril (ES) and it was one of the worst travel experiences I’ve ever had. The ferry left more than two hours late, with no proper communication. Inside, there was no functioning air conditioning, leaving passengers in unbearable heat and humidity, people were literally fainting. No refreshments or water were offered, and many passengers were forced to sleep on the floors due to overcrowding. Safety was also questionable, with an obvious lack of first aid responders on board. To top it all off, the tickets are outrageously expensive for a miserable six-hour journey. Absolutely unacceptable and I would never recommend this company.
13 August 2025
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry operator at the port and whilst on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Amazing customer service
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to negotiate with the ferry to rebook it to the next day with an extra cost of €25. Also the platform is very easy to use!
24 August 2025
Do not use this company
Do not use this company. Shocking service and impossible to establish proper contact with their customer services. I cancelled a booking on a Flexi ticket and they have refused to acknowledge that the cancellation request was made even though they acknowledged the request. They use this App for contact and the conversations simply "disappear" and you have no means of recall.
Booking reference: DFP188830122 -
16 August 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. However, we can see that we have processed the refund as per Flexi terms and conditions and a separate email was sent to you with further details regarding this refund.
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
Many facilities
Many facilities - also for children - but I think we could have also used one quiet area ;)
6 August 2025
They steal your money
They steal your money. And they hide behind systems
18 August 2025
Unprompted review
Reply from Direct Ferries
Hello Abdel,
Thank you for taking the time to share your feedback. We really appreciate it, as it helps us identify ways to improve our service.
We’re very sorry to hear that your experience didn’t meet expectations — both yours and ours. Our aim is always to provide the highest level of customer service, and we regret that we’ve fallen short on this occasion.
At the moment, we haven’t been able to locate your booking as no DFP reference number was provided. If you could share your DFP number, we’ll be able to look into this further for you. Alternatively, you’re very welcome to reach out to us via our messenger service.
Thank you for your understanding, and we look forward to hearing back from you so that we can help resolve this matter.
Kind regards,
Direct Ferries
I couldn’t make my departure at Rødby
I couldn’t make my departure at Rødby, and wanted to change my departure time. Very hard to get anyone to respond, and when that happened, Direct Ferries charged 97 euro’s. If I had booked directly with Scanlines, I could just show up and sail without any extra charges if there’s space available on the ferry. NEVER USE DIRECT FERRIES but buy directly with the boat company.
15 August 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your review.
Please be informed that the amendment prices are determined by the ferry company and are not set by us. The quote you received is the same as the one we have obtained from the ferry operator.
We apologize for any frustration this may cause regarding the pricing, but it is unfortunately beyond our control.
Thank you.
Kind regards.
Direct ferries.
Terrible costumer service.
Been trying to edit a booking for two weeks. Multiple times failed and costumer service is terrible.
My advice, find the actual ferry operator an book directly and even save on the price.
Edit to the responde: Yes we made it on board. But it took two weeks of annoyance during a holiday with you guys without a solution. Shouldn't have been that hard to make the edit.
12 August 2025
Unprompted review
Reply from Direct Ferries
Geachte klant,
Hartelijk dank dat u de tijd heeft genomen om uw beoordeling bij te werken.
Onze excuses dat we niet voor uw vertrek hebben gereageerd. De operator heeft laten weten dat ze ons verzoek hebben geaccepteerd en dat u zonder problemen aan boord kon gaan. Onze excuses dat we niet voor uw vertrek hebben gereageerd.
We zijn blij dat u zonder problemen aan boord kon gaan. We bieden nogmaals onze excuses aan voor het ongemak dat is ontstaan door onze late reactie.
Met vriendelijke groet,
Direct Ferries.
Scamming to make money, vague responses
Despite of searching for a journey from Harwich to Hook van Holland, one of the popped op results apparently was the other way around.
All day (over 24 hours in advance) we've sent several messages in order to amend the booking - which wasn't possible online. Every single time, we got a vague answer with no indication of the price we had to pay extra instead of booking new tickets additional to the tickets we didn't need.
This organisation is a scam, just book with Stena Line itself
Also: if you think it's cheaper than booking directly at Stena or other sites: be aware of the booking fee only visible at payment. There's no gain at all.
10 August 2025
Reply from Direct Ferries
Geachte klant,
Hartelijk dank dat u de tijd heeft genomen om uw feedback te delen. Wij stellen uw input zeer op prijs, omdat deze ons helpt om verbeterpunten te identificeren.
Het spijt ons zeer te horen dat uw ervaring niet aan uw verwachtingen en die van ons voldeed. Wij streven er altijd naar om de beste klantenservice te bieden en het spijt ons zeer dat wij hierin tekort zijn geschoten.
U kunt er zeker van zijn dat uw boeking niet verloren is gegaan. Wij bieden onze excuses aan voor het ongemak dat u heeft ondervonden door de tickets verkeerd te boeken.
We hebben uw boeking kosteloos gewijzigd naar de eerst beschikbare overtocht voor de juiste havens met dezelfde hut.
Blijf contact houden met onze klantenservice om uw probleem op te lossen.
Houd er rekening mee dat u met onze service de beste route, tijd en prijs voor uw reis kunt controleren en op de hoogte kunt blijven van de nieuwste veerbootaanbiedingen. Om te kunnen blijven investeren in onze technologie en klantenservice, brengen we een kleine servicekosten in rekening bij boekingen, zodat u altijd de juiste veerboot tegen de juiste prijs voor u kunt vinden.
De boekingskosten worden berekend op basis van de totale boekingsprijs. Daarom worden ze pas in de laatste stap van het boekingsproces weergegeven, nadat u alles aan uw boeking hebt toegevoegd. We zorgen ervoor dat deze kosten duidelijk online worden weergegeven voordat u een betaling verricht.
Nogmaals onze oprechte excuses. Uw feedback zal grondig worden bekeken door onze klantenservice en we zullen deze gebruiken als leermoment om ervoor te zorgen dat we het de volgende keer beter doen.
Met vriendelijke groet,
Direct Ferries
Service en app is top en de after…
Service en app is top en de after service is geweldig. Vooral gericht ook op 1 medewerker Marl… ze is top. Dank!
8 August 2025
I didn’t receive a ticket via email as…
I didn’t receive a ticket via email as promised after I paid on the website.
6 August 2025
Reply from Direct Ferries
Hello,
Thank you for your review. I’ve resent the booking confirmation to the email address used when making the reservation. Please make sure to check your spam or junk folder, just in case it was filtered there.
I've also sent you a separate email with a copy of your confirmation that you can download and keep on your device for offline use during your trip.
Kind regards,
Direct Ferries
Terrible communication
No ‘send’ button while trying to send a helpdesk form, no confirmation, no reaction, no telephone contact possible. Terrible Communication.
5 August 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
We can see that you have managed to contact our Customer service and your query is being handled, our agent has informed you that we have contacted the ferry company regarding your request and wating their reply.
Kind regards,
Direct Ferries
Book online = Safe Time to get on board
Rating: ★★★☆☆
We recently traveled with Direct Ferries for the first time from Puttgarden to Rødby Havn and back. Overall, the experience was decent, but there are a few points worth noting for future "first time travelers".
Outbound journey (Puttgarden → Rødby):
We purchased our ticket on-site, which resulted in about an hour of waiting before boarding, online bookings get priority. We were surprised to wait so long while others who arrived 45 min later boarded immediately. If you're planning to take this route, I recommend booking in advance to save time.
Return journey (Rødby → Puttgarden):
For the return trip, we bought our ticket online. Unfortunately, the check-in process at Rødby Havn was quite confusing. Signage was unclear, and it wasn’t obvious where to queue or how to check in. At one point, we had to reverse out of a lane, causing some frustration for the drivers behind us.
Thankfully, a kind lady over the intercom guided us through the process. If you don’t receive a QR code with your booking (as we didn’t), you can select “manual input” on the kiosk screen and enter the booking code starting with “S.” Do note that the touchscreen was very unresponsive in damp/rainy weather, which added some stress.
Check-in process: 3/5
The check-in experience could be greatly improved with better signage and a more intuitive kiosk system. There’s a lot they could learn from the toll roads in France when it comes to user-friendly automation.
Logistics and ferry service: 5/5
Once onboard, everything ran smoothly. The ferry was on time and well-organized. The logistics behind the actual ferry operation are excellent.
Overall, the journey was fine, but there is definitely room for improvement in the check-in process at Rødby Havn and visa versa.
Best regards,
Chocolatina
1 August 2025
Reply from Direct Ferries
Hello!
Thank you for sharing your review; we truly value all feedback.
We apologize for the difficulties you encountered on our website. Your feedback has been forwarded to our team for investigation, and we aim to enhance your future experience with our website to ensure it is much smoother.
Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Direct Ferries
Direct Ferries shows the available options
Direct Ferries shows the available ferries from a specific port, but also the alternatives from ports nearby. Most useful to have all options in a single view.
25 July 2025
I made the payment for the booking
I paid for flexible ticket with car. But after booking there my car is not included it and they are asking £114 to add it. They are cheating. When I cancelled it they took money. The worst thing there is not human assistance available. I suggest don’t book here.
26 July 2025
Unprompted review
Reply from Direct Ferries
Hello!
Thank you for your feedback; it’s important to us.
We understand the price change during your booking was frustrating. Ticket prices set by ferry operators can change quickly based on availability. We keep an eye on live prices to notify you of any changes as soon as we can. Prices can also go down, and we aim to get you the best rate.
For changes, you can use your online account or the messaging portal. If you want a callback, just let us know.
Your booking is canceled, and a refund (minus the £8.99 booking fee) is being processed. You should see it in your account in 3-4 working days.
We apologize for the inconvenience caused by the price change. If you need anything else, feel free to ask.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.