Decathlon Nederland Reviews 

Over the years i have sadly learnt from experience that if you want anything from Decathlon you cannot under any circumstance order online and hope that it is delivered on time…. Unfortunately, I made myself a victim of their poor delivery service again when I recently ordered a pump for the tent as we were going camping for the weekend. Decathlon’s online store confirmed that the product would be delivered the next day - I was skeptical but assumed that even if they were delayed they would not be more than 3days late…. It turns out, I was wrong, im going camping tomorrow and I just received and email saying that they are delaying the delivery for no reason whatsoever for ±2days. I tried calling their customer support the moment I received the email and was put on hold for over 25min before I put the phone down. It is no wonder that Decathlon NL has over 55% of their review on Trustpilot as unsatisfactory with 43% of them rated at the lowest possible rating.

I would like to formally express my dissatisfaction with the service I received regarding an online order with click and collect. Upon collecting the bicycle from the Den Haag store, I immediately noticed that the Axa ring lock was missing and the mudguard did not fit properly, causing it to constantly hit the rear wheel. These items were included in my online order as suggested items that would fit the bicycle.

The customer service representative who assisted me on-site seemed untrained and did not provide any relevant details about the delivery process. When I brought the issues to their attention, they called in another colleague who informed me that the Axa ring lock was not compatible with the bicycle and that there was nothing they could do about the ill-fitting mudguard. To make matters worse, this colleague made derogatory comments about the need for mudguards on a bicycle of this type.

Upon requesting to speak with a supervisor, I was met with dismissive attitudes and unhelpful responses. Rather than offering a solution, I was made to feel responsible for the issues with the bicycle. As a result, I made the decision to reject the bicycle and requested a full refund.

I am disappointed with the poor level of customer service I received from the Decathlon store staff, and I urge the company to improve its training and customer service standards.

I have purchased a Bike, its been 5 days, i have got the bike after 2 days but Invoice is not provided/generated after 5 days of payment . They say it takes days to generate an invoice, is this possible for any company that you take money and you don't provide invoice for days/months ?

The status of the order doesn't update at all, customer service team has no clue on how they can issue invoice.

buying products in the online shop is misleading. I bought ski gloves that were coming from a supplier, not decathlon directly. Even at the end of the purchase, I could see that decathlon has a 365 days return/exchange policy. Now I went to a physical store and I cannot exchange the gloves, it needs to be through the partner which no longer accepts returns.
All this partner deal is not transparent and in the end damages decathlon's reputation. I would still like to change my gloves or receive a refund.

We have the worst experience with Decathlon for not getting the refund of my returned order to Decathlon. since September, 2022. Being the customer with them for so many years, i kept patient as i trust their customer service but all in vain . I have submitted all documents asked for but all in vain . Now my last action left which is to reach the consumer forum of Netherlands.

our order no. is NL1823095834

Point system Decathlon Go card is a joke. 5 month's busy with emails at customer service...till today no points at our account!

Worst online shopping service in Europe, the have a system that does not have the customer experience in mind at all.
When ordering, even for in-store pick up, it does not tell you what they have in-stock. So you can have several items in your basket and if one item is not something they have on-hand, your whole basket gets put on hold and you have to wait more than 1 week to get your order. I placed and order on the 14th. It never said that any of the items were out of stock, I selected the in-store pickup option. I checked the order again today and it updated to say the order is expected on the 25th of Jan because of one item. This is not the first time and I've cancelled several orders because of this. This is just poor supply chain management, for a business of this size it's really poor effort.

You cannot order from online without phone number from Netherlands and few other country options. Haloo, do you guys have heard that in the EU area you are not going to probably need another phone number even though you live here for awhile...

Based on the reviews, I dodged a bullet.

I placed an order which they cancelled, their reason being that I did not pay them. However the money has been taken from my bank account and they have not refunded me. This is a scan company and I would never risk purchasing from them again.

Horrendous customer service, not just poor, they just out right lies! Dominique telling me it’s in the warehouse and ready for despatch without ever having an order number, she then said she searched my name and found it, the order wasn’t even in my name!!! Truly awful, still no delivery or honest answers.

Kinda messy shop with uninterested staff, We asked where we can find the hometrainer and she just said "ugh you have to find someone else" and turn her back on us. shocking ! no manner at all ( Decathlon shop in The Hague centre ). Webshop delivery time also longer than other webshop, after almost week still no progress on our order. I'm not a happy customer.

No response from biljmer store!!!!My order is delivered to biljmer shop for the past 2 days!!!! No respose from shop or from customer service!!!!!

Most worse online shop from the Netherlands. This is the third time that I wait for my order longer than 10 days while it was in store , no updates, no answer from costumer care.

One time they lost my order in their storage ??!! They couldn’t tell me how long it would take to deliver.

Look like a bunch of teenagers with no structure lead this company.

Ordered something on Friday July 8 with a promised delivery date of Tuesday July 12 order NL1859432544 . No message until 11.45 on 12 July that there would be a delay, not stating anything about updated expectation. Contacting on chat on Wednesday and you get the response 'Dan is je bestelling helaas een aantal dagen vertraagd. Een exacte indicatie kan ik helaas niet geven'. No idea how my daughter will sleep on our camping trip coming weekend without air mattress and sleeping bag :(

Monday send Ordernummer to Servicedesk including link to this review. Tuesday reply: Door de enorme drukte zijn wij er helaas nog niet aan toegekomen om jouw vraag te beantwoorden, waarvoor onze oprechte excuses! Reageer dan met ‘Ja’ en de e-mail zal met een verhoogde prioriteit opgepakt worden door onze collega's. Directly replied with yes.

Meanwhile received the goods. Let's say in time for the next holiday.

Today Sunday 24th got a reply that they cannot help me with just an ordernumber. Apparently a link to a very descriptive review is not clear.

Payment is not coming out. I tried with different internet browsers. What is security Policy if customer is not able to buy products online. I am trying since couple of weeks. Online site is managed very poorly.

Very slow delivery, at least one week later than expected,

placed an order over a week ago and now I get the information that my order will be delivered later then it was supposed to because they are busy. Its been more then a week now and also they cannot give me an exact time and date. I will never order at the decathlon ever again as the services is very bad and they cannot even deliver something. Should be time they change their logistics.

Selling fake products
They tried to sell me fake products!

All I want to say is this:

Chatsessie gestart
Me: Hi there, I was recently in touch with you about Ordernummer NL1668134355. I was informed that the bicycle has reached the shop but still needs to be assembled, to ask about that I was told to call the shop directly. Unfortunately the shop (Bijlmer Arena) is not picking up. Could you get in touch with them and let me know when I can pick up the bike? The expected pick up date was last week Thursday. Thanks and best wishes, Lisa-Marie

Patrick neemt nu deel aan het chatgesprek
Patrick
Hello
You can call the store
Je kunt alle winkelinformatie vinden op de volgende pagina: xxx

Me: Hello, Yes thank you I tried that. The store is not picking up. I am in the waiting line and then it just hangs up by itself.

Patrick
Call a another time
Its now busy

Me: Haha yes I have been calling more than once. I am not an idiot.

Patrick
I can not help you, call the store in the morning
Since I don't get a response from you anymore, I will close the chat conversation. If you still have questions, you can of course always contact us. Thanks for the conversation and I hope you have a nice day!

Me:
Hang on, let me talk to your boss

- Patrick heeft het chatgesprek verlaten -

Lol.

It's a pity I didn't read the reviews before ordering from the website. I wasn't expecting these kinds of stuff from a company in Europe. I had high hopes.

My bike was supposed to have been delivered on the 31st of March 2022.
Today is 5th April 2022 and still not a word from them. I haven't been able to reach them via phone. Please how can I get my package in time or even a refund?