Decathlon Nederland Reviews 

Due to a system fail at the side of Decathlon my package is to be delivered at a wrong adress. When you call them to talk about a solution, the only thing they can say is that they can't change the system and aren't allowed to resend the package to the right adress. Instead they contact the post company to investigate the matter and during the investigation, you have to wait. I really don't like this treatment of their problems, especially since I needed the package in time for the holidays at which I had to use the contents of the package. I will never make use of the services of Decathlon again, since this is not the first time that my packages are severely delayed.

I had bought a pair of shoes online, paying part with a gift card. The transaction went fine, but I could not go and pick up my package at the post, so it got sent back to them automatically.

I have asked them if they could send me the package again, and their answer was: not possible sorry, but you'll get a refund.

I did get a refund indeed, and I am very happy with the process:
- it took just a few days
- the system managed automatically the hybrid refund (part cash, part gift card)
- a new gift card was sent to me, automatically

This is what a call a great user experience!

Items not arriving in time for Xmas despite guarantees on website.

Not even sent out for delivery yet.

I want to rate 0. Ordered an item over a week ago before lockdown announced or delivery delays. Track & trace says not yet registered. Customer service has been unprofessional and lazy. First via webchat the agent joined & left the chat without any acknowledgment at all. Via the whatsapp the agent is copy/pasting answers about expected delays repeatedly and saying to check the tracking. It shows no movement in a week and no register. There is no ownership of the process at all. Other companies are still delivering next day using same postnl.
Thank you for ruining christmas for a 3 year old.

Update post Christmas since I can't seem to reply to the belligerent reply from Decathlon...

I indeed had to order a second scooter and pick it up on Christmas eve. But as my 3 year old was with me and saw the wrapped scooter, it could no longer be seen as a santa gift. So the magic around Santa is in question which also impacts Sinterklaas. So Christmas was not ruined but the mystic around it is in jeopardy for a 3 year old. I will NEVER order online with Decathlon as there is no ownership around the logistics and the customer service was lazy.

I have ordered some clothes and it was apparently delivered on the 9th, I contacted them on the same day to get insight on the location of this parcel and they told me it would take 3 to 5 days to get an update from Post NL. We are the 17th today and still no update...

Awful service. I ordered a crosstrainer on 31/10/21 and on the 1/11 I decided to order a more expensive model. The order had not yet been shipped but they told me that I need to pay again for the new model and I will get my refund for the initial order. I submitted my IBAN, obviously they did not record it or noone followed up and then when I called again on 18/11 when they asked me to give my IBAN again and that I would need to wait for 14 more days. I tried to call and get updates but either on phone or in emails their response was like a standardised message "we will refund you in 14 days" and nothing else (sorry this is not a customer friendly approach). I was patient enough to wait until December 1st and when I sent a new email they just told me "we are very sorry that you did not get your money back yet" and that the issue was with their IT department. Since then I have no update and noone can send me a proof that the money was deposited to my account. I have never had such an experience before especially by such a big multinational company.

Worst (support) service I have ever encountered.

Paid for order on 7th of August for quite some stuff. Received products. Created return for two items. It is now 21th of November and I have sent them six emails and still no reply, no exchanged items, no money back.

Decathlon, what does customers have to do to get their money back for returned items?! It is more then 3 months now....

Edit: Sascha, do not try to trick me. I used the correct email address. I even received a reply on my first email that the process of the return can take up to 14 days. After that, total silence for 3 months... Sent 5 emails in the meantime.... You should also be able to find my emails based on my trustpilot name as well.

I had my bike repaired after two flat tyres about 4 weeks ago. then two weeks the later the back tyre I found flat in the morning (tyre and innnertube were new) I found the vavle was bent and it could not have done by a stranger in the street becasue my bikie is stored inside work and my bergen at home. This morning I explained this to Tim at decathlon Bijlmer Arena and he agreed to fix it for free if I paid for the inner tube. He also fixed it on the spot. I would like to thank him for his professional and customer friendly approach. Excellant service Tim.

I signed up to the email notification to let me know when a bike was in stock. Received the notification (after about a month) and bought the bike. After which they only state delivery will take 2 more weeks .. That's fine.

Somehow in those 2 weeks they were not able to tell me until less than 24 hours before that they cannot deliver the bike (which I needed and was relying on that date) because the lock that I ordered with it is not in stock (Even though the lock was in stock at the time of my order!!!) I had to have a number of contacts with them to cancel the lock so that I could just get the bike in time.

Then in the same afternoon that the bike is meant to be delivered, they email me to say that the bike will only come the next day again ... The Friday, between 8am and 10pm ... Despite the fact that I already had important plans for the Friday, they expect me to sit at home for 14 hours till 10pm due to their own incompetence. And all through the process did I not even get one human response. Just automated non sense.

This is a CLASSIC case of a company whose internal and external software is designed solely for the smooth acceptance of money and no effort spent anywhere else like logistics. Just take the money and make their poor customer service and floor workers deal with all the fire. Companies like this are fully aware of what they are doing. It's a shame. I know that this will not change much but at least this I should share.

Update: I got the bike and the gears don't work, so I'll need to go to the store to get it fixed. So much FUN :D with you bunch.

Do not order from them!
Our daughter is turning 3 on monday and we wanted to surprize her wirh a new bike from Decathlon.
We checked the availibility and it said online that they have the bike on stock we wanted, so my husband drove 30km for the bike and was told it is not on stock it was a hunan error, someone entered wrong data in the system.
So we ordered the bike online, since it said on the website it will be delivered next day. This was on Tuesday.
No call nothing they just sent an email without any apology to tell that the bike can only be delivered next week.
So i called the customer service to cancel the order, they said sorry, there is wrong infromation on the website-no comment from CS, simply ignored this statement.
I asked them to cancel the order, the lady said she cannot do that because they are processing my order already at logistics to be able to deliver in a week.
This is a joke. This company is simply unprofessional.

Really bad experience on the phone. Wasn’t able to help in order to cancel an order decathlon postponed and to reimburse me. Just hanged out the phone.

Be careful if you order online from Decathlon. You cannot trust the expected delivery day.
I ordered a bicycle. Decathlon use Dynalogic for the delivery. Very bad choice (Trustpilot 2.6, 56% Very Bad).
Dynelogic informed me, that they could not deliver as expected. They did not inform about a new date. Decathlon has so far ignored all communication from my side. The same goes for Dynalogic.
I have paid for a bicycle, but nobody knows where it is, or when I get it, if I get it.
I hold Decathlon responsible. They sold me the product, and they also decided on the delivery company. Decathlon do not live up to this responsibility at all.
All I am saying is…….be careful.

Really terrible service. We wanted a badminton set, but in the decathlon at Eindhoven centre there was only one left, with 2 missing shuttles. We asked a girl from the staff, if they can give us 2 shuttles (because they were part of the set - we checked online- and there were different sizes sets at the store all having shuttles). No meaningful response- just that if we want to buy it, we get what we see. We asked then if it is possible reduction in the price, since part of the set is missing and we have to pay the entire price and pay on top of that for 2 shuttles. No meaningful response, either.
So, we ordered it online (it was written “order now- delivery tomorrow”- although we have a decathlon card we had to pay for home delivery on the next day 3€.. so, we selected a click and collect, which stated 3 days until the delivery. Until on the day that we expected it finally, we got an email, stating there will be a delay.
Really bad customer service- for something so simple that could be solved in a few minutes, but it wasn’t..
Also, a review about it was written at the decathlon site, but it was not posted even.

Took my money but cancelled the product purchased.
I ordered a shirt online, selected the payment form (Ideal), payment was concluded, the amount has been deducted from my account (proof in the bank app)
Afterwards I received an email saying my order was cancelled because no payment has been made.
BUT the money is out of my account!!!!!!

I ordered a ping pong table but the arrived package doesn’t include the complete set (legs, wheels). The client service is so busy and unreachable. Now I’m just left with a ‘table’ and no legs. So annoying!!

Dont claim one-day delivery if you are not gonna deliver it in one day. Im okay with waiting a little longer just dont claim it.

they claim: ordered today, delivered the day after tomorrow. I am waiting for a lousy bikini top for two weeks now! If you call, you get the message that they are so busy they have no time to answer your call. If you app, they say the same and if you press, you get the message that it is at the postal service and out of their hands. What a bunch of crap!

Second time that Decalthlon is delayed with my orders.
Don't trust this website if you need your oder ASAP.

Also besides of being late they sent me a wrong item. I just can't

The worst ever delivery service!! We ordered a pingpong table for my son’s Birthday way ahead of time. Delivery kept being postponed. multiple inquiries with Dynalogic ( the delivery company) resulted in nothing. Apparently they can do nothing!? Bizarre! Decathlon - in WhatsApp communication- also can do nothing. Dynalogic cannot trace the package - not a small one! - and they cannot give any estimation of when it will arrive. That’s some customer service!!! My son’s Birthday is today and here were are empty handed, having paid for the table and the delivery. How very disappointing. We will never order from Decathlon again.