The service is good. They repaired it well. But the repair took three weeks. (This spoils the whole good impression of the company). The technician repaired it in an hour and a half (this was indicate... See more

I had a great experience buying a Cross boss e-bike few days a go. The customer service guy was extremely helpful, friendly, and clearly knew what he was doing even he was alone at the shop. He work... See more

I was very satisfied with the service. Walli in the Den Haag store was very helpful. When I came first time to see in person fat bike I wanted, Walli explained everything I should pay attention when p... See more

I had a very good experience at this shop. I bought a GPS tracker for my bike and they installed it for me the same day. After activation, I contacted Loqater and they were able to find my devi... See more

I had a very good experience in Rotterdam thanks to Berny. He identified quickly which part needed repair and guided me throughout the process, always with a smile and with a top professional attitude... See more

For Jordy, from the La Souris store in Antwerp, I can say that he is a professional. Very kind to customers and he certainly knows how to find beneficial solutions to make customers happy. For Jordy's... See more

Without informing you they charge 3,3% surcharge as operational costs for IN3 payment. It's not an issue if they have informed the customer upfront, but sneakily passes on the charges via payment link... See more

I purchased a Fatbike Model V20 Pro, I am very happy with it! What I was a little dissatisfied with is that when buying it was not explained how to proceed with the inspection period. All I know is th... See more

It's a very high-quality and hygienic place. It's clean and offers a variety of saunas, all temperatures are available. The staff is respectful and friendly. Those who enjoy sauna culture should defin... See more

Service is so perfect and Mr Walli help us and explain every critical decision we need for safety, and carefull decision for my daughters fatbike. He shows us all the option we need and give good advi... See more

I had an absolutely wonderful experience thanks to Dogan from Head Quarters at La Souris Shop. From the very first moment, he helped me with absolutely everything and showed truly monumental pat... See more

I purchased a Fatbike S20 Pro version, you get well explanation on purchase, Amazing and very good services, with experienced people, after 500Km you bring it for service, it's done in 1 day or few ho... See more

My son’s fatbike is in repair since November 5th, 2025. LaSouris brought the fatbike from the shop in Amstelveen to HQ in Doetinchem because the repair needs new parts. Since mid-November... See more

De medewerker is aardig!! Dank je well!! ze goed uitleggen alles! Ze helpen mij hoe gebruiken fietsen!! YAY!! THANK YOU SO MUCH FOR YOUR BEST SERVICES!! OFCOURSE IT IS BETTER COMPANY!!... See more

This is the worst customer service I’ve ever encountered—absolutely unacceptable. I had an absolutely dreadful experience with this bike shop. I bought a bike from them, and first, they forgot to giv... See more

I’m extremely frustrated with my purchase from La Souris Rotterdam. I bought a bicycle, and first, they forgot the alarm remote. Then I discovered they didn’t give me the battery key. I’ve called mult... See more

Great service from the salesperson and I met Mr. Marc. This is the second time I have worked with the salesperson Don Souri. I had an excellent experience and had a pleasant shopping experience wit... See more

Bait and switch Hidden costs Rude staff (in store and on telephone) Asked CS questions about bike but never got answers. Ordered a bike which they said was directly deliverable , so ordered and... See more

I recently bought a bike and I’m very happy with it. The quality is excellent, the ride is smooth, and everything works perfectly. The bike looks great and meets all my expectations. The service was g... See more

After requesting from December 30th to get an appointment with no prevail. I went thru their WhatsApp contact to finally get an one for Sunday January 18 only to reach there and find that the stor... See more

I received my bike today and I want to congratulate Alexander for his outstanding professionalism. Not only did he deliver the bike with great care, but he also took all the time needed to explain in... See more

This os the best store at this moment the employees are good the staff are good an very understanding im thankfully you have a nice day and keep it up with a good staff 🫡🫡

I bought my second fat bike from Marcos at the North store. I think they sell very good quality products and the customer service was unbeatable; we even had a good laugh. Thank you so much, Souris, f... See more

There is a person in la souris name Muhammad was very kind and helpful fix my scooter things and also offered me a hot chocolate

I went to the shop and bought the bike I had a good experience with the person Lee he guided me good and told me alot of things about how can I take care of the bike in a good way

I had an amazing experience at la Souis with my electric fat bike. The team was incredibly attentive and the service was absolutely spectacular. Everything was handled with great care and professional... See more

i came to la souris store in amsterdam when i entered the store they offered me coffee they were very kind their bikes are excellent Also there you will meet umit very very Good and helpful He knows... See more

Very good sales guy at the reception in Arnhem. He gives you enough time to answer all your questions happily before buying!!

The customer service was excellent I loved that he took his time to answer everyone of our concerns Thank you for your patience and I hope it arrives soon.

Very good experience. The young man who assisted me was very polite and professional and gave me a full explanation. Thank you.

Had an issue with my rear fender on my bike, Mr. Armando changed it for me for a new one without much to argue as it was a defected one! Great service ✌🏻

Berny hé was a great great help always been a good help towards me, listening make jokes but knows what hé is doing an gives good advice he needs a raise other then that when ever I’m here I look forw... See more

Dwayne is a very polite person very helpful and very respectful, your shop should be very proud of him.

The service was excellent, Marc helped me with all my questions and was very warming and patient. I Will buy here again

They assisted us to purchase easily and they are friendly to talk .Having a nice customer experience.

But you forgot to give us the charger my sister is coming to collect it

It was nice to be served by Berny. He was very helpful and very kind to us. We loved it, and we’re grateful that he speaks our language. Make it easier.

The order was shipped to a store far away in another city, which cost me twice as much on travel. Otherwise, I have no complaints.

Amazing helped by Sasha with my brakes in leeuwarden. I recommend everyone to get in leeuwarden your bike fixed

its very good people at front dist always find the good way to finish the problam

Very bad!!! I cancelled my order after seeing many negative reviews about this company, and now I realize those reviews were absolutely true. It’s been over a month since I requested a refund, and I’m... See more

Wish I can give less than 1 star. I made a service aanvraag on their website and got no response. I went back and forth with customer service that just told me to wait for them to send me an email. Af... See more

Additional costs. hidden charges. alot more surprises. Security and services they provide are not friendly and not at all welcoming, only prices were attractive in begining but late they balance th... See more

Pathetic, disorganised and giving me the run-around. After one month of writing emails, phoning, going to the Enschede store and sending messages on social media, I have come full circle with La Sour... See more

long time to delivery. noway to customer support (costumer can't call for information and email response is bad enough/ not timely attend ). ordered items are not delivered properly. After four months... See more

Absolutely scandalous. The bike arrived after like 6 weeks even though they promised me 2. I could've bought from aliexpress the same bike and have It delivered withing 4 (with warranty of delivery u... See more

To continue on my previous review. Nadia advised me to contact them via social media providing my order number. This I have done and still no response or refund. Scooter was bought on the 8th of Octob... See more

Very good and honest stuff, they talked English very well and the bike was soo good as they said i love that .las souris is the best

La Souris is an absolute disaster. The offer you to pay off some maintenance, but once they have your money it’s nearly impossible to book an appointment. Months go by without any response. They... See more

Excellent service. Knowledge and took extreme care to explain everything in detail